We are looking for a motivated and service-oriented IT Support Analyst to join our team. In this role, you will provide hands-on support to end users across hardware, software, applications, printing, mobile devices, and telephony, helping ensure a smooth and efficient workplace experience.
Key Responsibilities
- Provide support for PCs, laptops, phones, printers, smart devices, and digital scanners
- Troubleshoot and support internal and external applications, including Microsoft products
- Configure, build, and install hardware and software
- Maintain desktop patching and antivirus updates
- Set up meeting rooms, training rooms, and collaboration tools
- Manage help desk tickets and update systems with relevant documentation
- Support office moves, hardware refreshes, software rollouts, and desktop migrations
- Work with vendors and other IT teams to resolve issues
- Support users across EMEA when required
- Minimum 3 years of experience in technical support or end-user support roles.
- Strong knowledge of PC hardware and a genuine interest in technology and end-user support.
- Knowledge of Mac OS and Apple iOS is a plus.
- Microsoft Certified Desktop Support Technician certification is a plus.
- Native level in Spanish. Advanced level of English, with minimum C1 proficiency.
- Strong communication skills to interact effectively with users at different technical levels.
- Proactive, service-oriented, and solution-focused mindset.
- Ability to prioritise tasks and manage multiple requests simultaneously.
- Strong collaboration skills and ability to work effectively with IT and other departments.
What we offer:
- 32 days of vacation a year
- 2 days working from home option + additional flexible days
- Working from home allowance
- Entry time flexibility
- Private medical insurance
- Life and accident insurance
- Meal allowance
- Pension plan
- Stock purchase plan
- Flexible compensation scheme
- Wellhub
- Employee assistance program
- Comprehensive Learning & Development offer
-------------------
- Our core values—Integrity, Client Focus, Respect, Excellence, and Teamwork—guide how we live and work. We are committed to being an ethical and honest company, fostering mutual trust and respect among our employees, clients, and partners. We strive to create a collaborative and supportive environment where everyone can perform their best.
- Chubb is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates. We ensure our recruitment process is inclusive and accessible. If you require reasonable adjustments, please let us know in your application or during discussions with our recruiters.
Skills Required
- Minimum 3 years of experience in technical support or end-user support roles
- Strong knowledge of PC hardware
- Native-level Spanish proficiency
- Advanced English proficiency with minimum C1 level
- Strong communication skills with users of varying technical expertise
- Ability to prioritize tasks and manage multiple requests simultaneously
- Strong collaboration skills with IT and other departments
- Knowledge of Mac OS and Apple iOS
- Microsoft Certified Desktop Support Technician certification
- Proactive, service-oriented, and solution-focused mindset
What We Do
Chubb is the world’s largest publicly traded property and casualty insurance company. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. As an underwriting company, we assess, assume and manage risk with insight and discipline. We service and pay our claims fairly and promptly. The company is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs 31,000 people worldwide. Additional information can be found at: chubb.com.
