IT Security Services Analyst

Description and Requirements
Role Value Proposition
On MetLife's Global Technology team, what you build here matters. We view our solutions through the eyes of the customers and are always striving to transform and simplify their experience. Whether your focus is keeping our customers' and employees' data and information safe, developing best-in-class-digital and cloud solutions, or leveraging data and analytics to transform customer insights into customer-first solutions - you make an impact for the customers we serve. We each play an integral role in bringing MetLife's purpose of building a more confident future to life. Sound like a team you'd like to work with? Join us!
The Data Protection Team is part of MetLife's Global Security function within Global Technology. Our overall mandate is to protect and safeguard MetLife customers.
The Opportunity
This key position contributes to safeguarding MetLife customers by supporting the data security program, regulatory compliance, and cybersecurity. This is an exciting opportunity to develop enterprise level skill with global impact. The IT Security Services Analyst is responsible for operational oversite, maintenance and support of global infrastructure to ensure smooth functioning of the technology and process within the data security program.
Success in this role requires a willingness to learn and adapt to new technologies. You will be required to work across teams and geographic regions collaboratively with partners and stakeholders.
How You'll Help Us Build a Confident Future (Key Responsibilities)

• Coordinate, execute and manage systems support activities including, system and application upgrades, application maintenance and patching,
• Assist with troubleshooting and resolving hardware and software issues.
• Assist with the implementation of new processes and systems.
• Provide support, including written procedural documentation and relevant reports
• Respond to service issues and requests in a timely manner.
• Provide technical support to users both in person and remotely
• Install and configure computer systems, applications, and networks.
• Maintain and monitor computer systems, applications, and networks.

What You Need to Succeed (Required Qualifications)

• 2-3 years of experience operationally supporting systems infrastructure.
• 1-2 years exposure to virtualized/cloud-based infrastructure operations/administration
• Strong problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Familiarity with various operating systems (Windows, macOS, Linux)
• Basic understanding of network configurations and protocols.
• Experience with troubleshooting infrastructure and application issues.

Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2024 "World's Most Admired Companies" as well as the 2024 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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