IT Operations Specialist (alternance)

Would you like to be part of an international, dynamic and exciting environment with a direct impact on the lives of cancer and rare disease patients worldwide?
Use your technical and organizational skills to help us fulfill our mission of democratizing data-driven medicine.
Join our IT Services team as an IT Operations Specialist - Apprenticeship at our office in Bidart at the Izarbel Technopole, and enjoy a rewarding experience just like your predecessors:
"My experience as a apprentice student was rewarding and stimulating through various tasks assigned to me. The hands-on learning during my studies enabled me to quickly develop my professional skills, creating a solid foundation for my future career." (Testimonial from a previous apprentice)
Your mission:
Reporting to the IT Services Manager, you will contribute to various innovative IT projects, including but not limited to the key project focused on optimizing and automating the internal support service desk portal to Jira Cloud.
You will be involved in:

• Monitoring the internal helpdesk, responding to employee's IT requests, triage and categorization

• Configuring role-based access control (RBAC), user accounts and access permissions
• Contributing on a regular basis to Information Security & Network Operations
• MDM (JAMF/Intune) configuration and asset automation
• Systems administration (Azure Cloud) and automation, including scripting innovative solutions Support architects in making informed decisions to keep the company's IT infrastructure competitive and aligned with industry advancements.

• Non-exhaustive list of tasks

What you will learn:

• Mastering the most popular bug/issue tracking & agile project management/development ITSM tool, Jira by Atlassian

• System Integration & Administration

• AI Tools

• Customer relationship building

Requirements
The experience you bring

• Bachelor's degree in computer science (or equivalent)
• Experience in System Administration desirable
• PowerShell, Bash/Shell, Python Scripting desirable
• Knowledge of Microsoft 365 & Apple environments
• Analytical & problem-solving skills
• Effective communication skills for interaction with diverse stakeholders across multiple departments
• Fluent in English mandatory, French is a plus

Benefits
Location: Bidart, France
Start: September 2026 until September 2028
Contract type: Apprenticeship contract (2 years)
Application process
Apply now with your CV and any supporting information.
Suitably qualified candidates will be invited through an interview and screening process where you will speak with members of our Talent Acquisition Team, the hiring leader, alongside key colleagues, and stakeholders from across the business.
All resumes should be in English for a successful review!
SOPHiA GENETICS:
We believe there is a smarter, more data-driven way to make decisions in healthcare and our AI SaaS Platform enables that. You will have direct input into our mission to radically improve the outcomes for Cancer & Rare Disease patients globally. Enable our customers to push industry boundaries, as we pioneer into newly discovered fields and combine complex, multi-modal data for the first time!
For more information, visit our website: https://www.sophiagenetics.com.