Jobs at SOPHiA GENETICS

Provide on-site training and hands-on customer support for NGS workflows and SOPHiA GENETICS solutions. Collaborate with sales and product teams to gather feedback, support protocol optimizations, draft scientific and quality documents, and coordinate product implementation. Field-based role requiring frequent travel across Europe to build customer relationships and deliver technical enablement.

The Senior Sales Executive will drive sales for NGS Workflow products in healthcare, focusing on new business development, maintaining sales momentum, and collaborating with customer success teams.

Provide legal administrative support for commercial contract lifecycle management, corporate recordkeeping, board documentation, and legal database maintenance. Coordinate contract negotiation, execution and filing, draft basic corporate documents and meeting minutes, and handle internal legal queries to support the Legal & Compliance team during a temporary 3-month assignment (hybrid in Bidart, France).

The Social Media Marketing Manager will develop and execute a global social media strategy, optimize digital campaigns, and enhance brand visibility, working across various marketing functions.

As the Brand and Storytelling Lead, you will develop compelling narratives, elevate brand identity, and support external communications while collaborating with senior stakeholders and fostering innovative storytelling.

Lead North America strategic customer success for health systems: build senior relationships, drive adoption/retention/expansion, create account plans, negotiate contracts, run business reviews, develop KOLs, and manage a regional Customer Success team to deliver cross-functional customer outcomes.

Perform picking, packing and filling to prepare production bundles; launch production orders (MTS/MTO); follow GxP medical device production standards and line clearance; manage warehouse shipments, stock inspection, receipts recording in ERP/WMS; maintain cleanliness and safety. Support production capacity improvements and follow established procedures to ensure quality.

Embed with teams to identify high-leverage opportunities and build internal AI-powered products, automations, and data workflows; partner with engineering and product on best practices, reporting, and delivery; lead change management and occasionally ship code to drive adoption and operational improvements.

Manage non-conformities (NCs), drive CAPA end-to-end, support Change Control Process, partner with cross-functional teams to gather evidence and close actions, and maintain audit-ready records in Veeva and Jira to ensure regulatory compliance and inspection readiness.

As an Order Management Coordinator, you will oversee customer orders and ensure their accurate processing and successful delivery in a B2B context, coordinating with internal teams and logistics partners while providing high-quality customer service.

Lead cross-platform design for a clinical multimodal platform (genomics, oncology, imaging, real-world data). Conduct expert-user research, define cross-surface interaction patterns and design system governance, build interactive prototypes, validate with clinicians and pharma partners, and partner with engineering and product to translate complex clinical requirements into regulated, production-ready workflows. Senior individual contributor with a path to lead and mentor designers.

Lead the external brand refresh and storytelling for SOPHiA GENETICS: evolve website and corporate collateral, craft clear messaging and visuals for technical topics, support PR and executive communications, and contribute to internal storytelling and high-impact presentations.

Handle B2B customer orders and inquiries from first contact to delivery. Coordinate with Sales, Production, Logistics, Finance, and Order Management, maintain accurate records, work with ERP and ticketing systems, and resolve shipment or order exceptions to ensure a seamless customer experience.

Lead full-cycle global recruiting for commercial and go-to-market roles (and select Support/Enablement/G&A), build proactive candidate pipelines, execute sourcing strategies for hard-to-find talent, partner with commercial leaders, use market insights and AI tools to improve candidate engagement and time-to-hire, and advance TA initiatives including AI adoption, employer brand, and ED&I.

Lead business development and strategic account growth with pharmaceutical and mid-sized biopharma partners for NGS, biomarker discovery, clinical trial assays and CDx solutions. Build and maintain pipeline in Salesforce, develop proposals, negotiate and close deals, and collaborate cross-functionally to deliver signed engagements. Travel internationally (~30%) to meet customers and attend events, focusing on new customer acquisition across Europe and the US East Coast.

Prospect, qualify, and generate sales opportunities via inbound management and outbound outreach. Use Salesforce and sales enablement tools to set meetings, report market feedback, manage renewals/up-sells, and collaborate with sales leadership to meet targets.

Prospect, qualify, and generate sales opportunities for SOPHiA GENETICS in Poland and Eastern Europe via inbound/outbound outreach, CRM management, and collaboration with Field Sales to convert qualified leads into sales.

Lead the development and validation of NGS-based IVD and CDx products, ensuring compliance with regulatory standards and efficient project delivery.

Own end-to-end order fulfilment and distribution across North and Latin America for temperature-sensitive pharmaceutical and regulated products. Coordinate international cold-chain air-freight shipments, manage US warehouse/3PL relationships, ensure customs/import documentation compliance, and act as regional customer contact to resolve delivery issues while collaborating with production, sales, and logistics partners.

Lead and manage a 5-person on-site production team in a regulated healthcare/life sciences environment, ensuring reliable daily operations while driving continuous improvement across quality, capacity, efficiency, and cost. Balance hands-on support for urgent delivery with leading projects, partner cross-functionally with Quality, QC and project teams, and ensure safe, compliant production.