Our North America (Sales Team) are responsible for our commercial activity - Finding new partners who want to join in our mission to democratise data-driven medicine.
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SOPHiA GENETICS
Teams at SOPHiA GENETICS
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The Customer Success Manager will foster strong relationships with existing customers, ensure their product usage is supported, engage in upselling opportunities, and manage contracts efficiently. This role is part of a newly formed team within a company focused on data-driven healthcare solutions.
As a Customer Success Manager, you will develop relationships with customers, ensure they utilize products effectively, manage contracts, and identify upselling opportunities. Collaboration with technical teams and maintaining a strong connection with clients will be key responsibilities as you support clients across Europe during the organizatione's growth phase.
As a Subject Matter Expert, you will support Sales Executives with in-depth technical knowledge of genomic products, deliver demonstrations and presentations, lead lab trainings, provide expert knowledge on AI SaaS solutions, and contribute to product development and market intelligence.
