IT Operations Senior Manager

THE POSITION
Our roster has an opening with your name on it
FanDuel is looking for a dynamic Senior Manager of Technical Operations to lead the globally distributed 24/7 IT Operations function, responsible for handling all priority incidents across our products including Sportsbook, Casino, Fantasy, Retail, Racing and other products within the FanDuel offering. This role will combine hands-on technical leadership with people management, focusing on helping the team develop advanced operational skills while driving continuous improvement across the infrastructure.

This role will oversee critical operational workflows, lead high-severity incident response, and implement best practices rooted in ITIL and cloud-native operations. At the same time, it will include a key focus on growing the capabilities of the team through mentorship, training, and exposure to cutting-edge tools and technologies.

This leadership role will assist the Sr. Director of IT Ops driving the vision and strategy of the team to ensure best-in class response and detection as first-line responders through an evolving technology landscape. This role requires a blend of strategic thinking, technical expertise, and strong leadership skills to ensure our support coverage is robust, scalable, and aligned to company objectives.
Collaboration and communication are fundamental to this role with a close partnership with the Service Management team and Engineering stakeholders to champion Operational Excellence through rigorous cross-functional initiatives, proactive evolution of incident processes and post incident reviews. It will provide a first-line support perspective, contribute ideas and requirements for these operational processes. This is an exciting opportunity to help elevate best practices with continuous improvements to ensure a reliable experience for our customers.

In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs.

THE GAME PLAN
Everyone on our team has a part to play

• Lead and manage a team of Technical Operations Engineers, fostering both individual and team growth
• Drive technical development through coaching, 1:1 mentoring, training programs, and hands-on support
• Oversee the reliability, monitoring, and performance of FanDuel’s production environments
•  Implement ITIL-aligned practices for incident management
•  Act as an escalation point for major incidents (P1/P2) and coordinate real-time response and communications
• Develop and improve observability and alerting strategies using modern tools
• Collaborate with Engineering, SRE, Service Management and Product teams to ensure production-readiness and operational excellence
• Track and report on key operational metrics (e.g., MTTR, uptime, SLAs, KPIs)
• Manage third-party service providers and enforce vendor SLAs
• Promote a culture of accountability, technical curiosity, and continuous learning within the team

THE STATS
What we're looking for in our next teammate
Required Qualifications

• Bachelor’s or master’s degree in computer science, Engineering or related fields preferred.
• 7+ years of experience in technical service/support roles, including at least 5 years of direct people management preferred.
• Strong leadership and team management skills, with a track record of building and developing high performing teams.
• Able to communicate complex technical information to non-technical stakeholders in a clear and concise manner.
• Excellent problem solving and decision-making skills, with the ability to think strategically and execute tactically.
• Up to date with latest trends and developments in technology operations to advance IT Operations org strategies.
• Ability to thrive in a fast-paced, dynamic environment, managing multiple work streams with business-critical systems.
• Strong sense of ownership and accountability with the ability collaborate with senior leadership across the organization.
• Has a customer first mentality with knowledge of sports and/or experiences working in regulated industries is a plus.
• Strong understanding of Cloud services (e.g. AWS, Google, Azure).

Preferred Qualifications

• Familiarity with ITIL, Agile, or similar IT management frameworks.
• Experience in compliance, regulatory, or other relevant certifications (e.g SOX)
• Familiarity with AI and automation technologies; an interest in exploring how AI can enhance operational efficiency is encouraged

Willing to work nights, weekends, holidays, if necessary, as well as being on-call for key events and major incidents

ABOUT FANDUEL

FanDuel Group is the premier mobile gaming company in the United States and Canada. FanDuel Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, FanDuel Sportsbook; its leading iGaming platform, FanDuel Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, FanDuel Racing; and its daily fantasy sports product.  

In addition, FanDuel Group operates FanDuel TV, its broadly distributed linear cable television network and FanDuel TV+, its leading direct-to-consumer OTT platform. FanDuel Group has a presence across all 50 states, Canada, and Puerto Rico.

The company is based in New York with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia.

FanDuel Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the New York Stock Exchange (NYSE: FLUT).

PLAYER BENEFITS
We treat our team right

We offer amazing benefits above and beyond the basics. We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - check out all our benefits here: FanDuel Total Rewards. *Benefits differ across location, role, and level.

FanDuel is an equal opportunities employer and we believe, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other characteristic protected by state, local or federal law. We believe FanDuel is strongest and best able to compete if all employees feel valued, respected, and included.

The applicable salary range for this position is $106,000 - $133,000 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. FanDuel offers paid sick time in accordance with all applicable state and federal laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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