The Role
Provides first-level technical support to bank employees through phone, tickets, and email. Responsibilities include password resets, answering technology questions, resolving hardware and software issues, and supporting digital banking products. The intern will also cross-train with team members while developing technical, analytical, customer service, and professional skills in a fast-paced team environment.
Summary Generated by Built In
The IT Intern delivers an exceptional customer service experience to City Bank employees requesting digital and technology assistance via phone, tickets, and/or email. The intern assists with password resets, answers how-to questions and resolves cases related to hardware/software issues as first call resolutions. The intern will also be responsible for the daily support of the digital banking suite of products. The intern will have opportunities to cross-train with fellow team members and strengthen their skill set technically, analytically, and professionally. The ideal candidate for this position should work well in a team environment, have a high regard to customer service, and have a passion for serving others with technology issues. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement.
Equal Opportunity Employer/Veterans/Disabled
Skills Required
- Strong customer service orientation
- Ability to work effectively in a team environment
- Ability to work in a fast-paced environment
- Passion for helping others resolve technology issues
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The Company
What We Do
City Bank is a Member FDIC financial institution focused on delivering a high-quality banking experience. The company cultivates a professional environment that fosters innovation, community involvement, and leadership. Driven by a goal to create satisfying outcomes for its customers, City Bank maintains a people-first culture and offers a comprehensive benefits package designed to support the physical, emotional, financial, and social well-being of its employees.
