Who we are
LNS is a leading Managed Services Provider (MSP) located in Tampa, FL with clients located across the US. Our organization has a strong company culture built on our values of Teamwork, Service, Growth-Minded, Trust, and Innovative. Our team dedicates their time working together to provide phenomenal experience for our customers. Be ready to join a fast-paced, ever-evolving IT company that is bringing on new customers and team members to continue strong growth into the future.
IT Help Desk II
We are looking to fill this role in Tampa, FL as an addition to our Services Team.
Your day to day
- Responsible for providing efficient and effective user support.
- You will assist with new user onboarding, network/equipment support, equipment and software installation/configuration, and general end-user support.
- Manage, maintain, troubleshoot, and support our customer’s IT infrastructure.
- Identify, document, and troubleshoot users computing issues to resolution while maintaining customer satisfaction.
- Provide professional on-site technical services, troubleshoot issues, and assist with client onboarding as needed.
- Utilize PSA, RMM, and other service-specific tools and technologies to deliver onsite and remote user support services.
- Provide escalation support for L1 technicians
- Track all time relating to each project, break-fix cases and document assigned responsibilities.
- Other duties as assigned.
Your experience
- 3+ years of direct Managed Service Provider experience as a Desktop or Field Technician with involvement in network rollout, and implementation.
- Experience troubleshooting, supporting, and repairing all network, hardware, and software related issues for multiple customers.
- Experience working as a technician or consultant supporting client projects and system upgrades. Required industry standard certs include A+ and Network+ or equivalent experience. Operating System and Application installation/troubleshooting experience in a Microsoft and Mac environments.
- Excellent listening and communications skills, both verbal and written.
- Strong customer relationship skills.
- Organized, detail oriented, and self-motivated.
- Ability to provide and maintain detailed documentation.
- Some expertise and experience working with networks including implementation, configuration, Security, Wi-Fi, Microsoft 365, VPNs, troubleshooting, and resolution support.
- Experienced with a variety of Workstation and Laptop hardware manufacturers such as Dell, HP, IBM, Apple, and Lenovo as well as the operating systems that run on these platforms including various versions of Microsoft Workstation/Server operating systems and macOS.
- Experience with Backup / Restore solutions for both local Workstation and Server environments including Cloud capabilities.
- Problem-solving skills, device management, task prioritization, ticket management, escalation, follow up, and thorough documentation of all activities.
- The ideal candidate should possess strong analytical thinking skills, be able to multitask effectively, have excellent listening skills, be detail-oriented and results-driven, exhibit patience, and be flexible.
- Strong attention to detail and following outlined processes.
What we do for you
At LNS we prioritize our employees’ personal and professional development, offering best in class training, mentorship, and opportunities for growth through our self-promotion paths. We encourage innovation and challenging the status quo. With teams across the country, we have a wealth of knowledge and a team that is eager to share and grow together.
Benefit Highlights
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited Approved PTO after one year (2 weeks your first year)
- 10 Holidays including your Birthday and a Floating Holiday!
- Gym reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid Maternity and Paternity leave
- Paid certifications
- Learning and development programs
What We Do
Most small to mid-size businesses have a ton of tech tools, software, apps, and systems to help them run—and most small to mid-size businesses don’t have the resources (or, quite frankly, the time) to make sure all those tools are running correctly. That’s where we come in.
PTG is an outsourced IT company based in Greenville, SC. We work with businesses to make sure they’re using the right tools for their needs, that those tools are working as expected, and that they’re actually providing value.
On a daily basis, we handle issues that pop up with your technology, whether planned or unplanned--everything from fixing computer errors to checking into potentially malicious emails to setting up computers for new employees. We’ll also meet with you quarterly to discuss the big picture: your business goals and the tools you need to get there, your cybersecurity and disaster recovery plan, and budget planning.
One of our core values is “We deliver phenomenal experiences”—if you’re not getting a phenomenal experience, you have the right to fire us at any time. We believe in re-earning your business with every interaction and we won’t lock you into a long-term contract.
Phenomenal experiences don’t stop with customers. We believe in delivering phenomenal experiences for our employees, too—and our employees have voted us one of the Best Places to Work in SC for five years in a row.
Here are a few more awards we’re proud of:
Channel Futures MSP501 Top Managed Service Providers, 2017-2018
Best Places to Work in SC, 2014-2018
Microsoft East Region Office 365 Partner of the Year, 2017
Microsoft Southeast Area Cloud Partner of the Year, 2013, 2015, 2016
INC5000 Fastest Growing Companies, 2015-2017
Best of Upstate, 2014
Microsoft Southeast Area Community Connections Partner of the year, 2012
👉Check out our current job openings at https://www.goptg.com/Careers
