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The software company powering the path to the world’s new medicines.
The Role
Provide desktop and infrastructure support for Spanish and EU employees: troubleshoot end-user devices, manage PC/Mac deployment and imaging, maintain inventory and vendor relationships, support hosted apps (Okta, G Suite, Zoom, O365), manage tickets, and resolve escalated technical issues.
Summary Generated by Built In
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
Our team is growing and hiring for an IT Engineer based in Barcelona, who is capable of spearheading IT technical solutions and providing a variety of IT support for Spanish and EU employees.
The ideal person must be resourceful, technical, and love to work in a fast-paced, multinational environment. You will have a sense of autonomy and job ownership.
We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.
What You'll Do
- Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
- Evaluate and test new technologies (hardware/software)
- Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
- Manage and deploy corporate PCs/Macs
- New hardware configuration
- Machine image maintenance
- Diagnosis and repair
- Coordinate warranty repairs
- Manage Zoom systems
- Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
- Shipping, recycling, and disposal of computers, peripherals
- Assist in the management of hosted IT applications (Okta, Google G Suite, Fleet, Zoom, MS O365 etc.)
- General IT routine tasks including:
- IT account management for on-/off-boarding of employees
- Diagnosing and repairing end-user IT devices
- IT ticket management
- Resolve escalated technical IT matters
Requirements
- 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
- Eligible to live and work in Spain
- Excellent verbal and interpersonal skills in English
- Able to travel cross-region (<10% travel time expected)
Nice to Have
- Spanish language skills
- Certificate(s) of CCNA / CCNP / CMNO /MCSE
- Professional experience in supporting MS Windows and/or Mac OS
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Previous experience managing/mentoring colleagues
- Previous working experience in a global organization across multiple regions & time zones
- Degree in Computer Science/Information Technology or related discipline
Perks & Benefits
- Medical Private Insurance
- Health & wellness programs
- Home internet and mobile plan
- Pension and Life insurance plan
Compensation
- Total compensation: 30,000 - 60,000 EUR
- The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.
#LI-Associate
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].
Skills Required
- 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
- Eligible to live and work in Spain
- Excellent verbal and interpersonal skills in English
- Able to travel cross-region (<10% travel)
- High level of service focus and customer-first mentality
- Spanish language skills
- Certificate(s) of CCNA / CCNP / CMNO / MCSE
- Professional experience in supporting MS Windows and/or Mac OS
- Knowledge of general IT security controls and best practices
- Experience documenting IT applications and training users
- Previous experience managing/mentoring colleagues
- Previous working experience in a global organization across multiple regions & time zones
- Degree in Computer Science/Information Technology or related discipline
Veeva Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Veeva and has not been reviewed or approved by Veeva.
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Equity Value & Accessibility — Equity is broadly distributed across the company, positioning most employees as shareholders. Stock-based incentives can materially enhance total compensation, particularly at higher seniority.
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Flexible Benefits — Work Anywhere enables remote-first flexibility with options to use offices and to gather through offsites or coworking weeks. This structure supports collaboration while minimizing rigid on-site requirements.
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Healthcare Strength — Core coverage includes medical, dental, vision, HSA/FSA, life and disability, and EAP. Supplemental perks such as commuter assistance and wellness or gym reimbursements are available in some locations.
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The Company
What We Do
Veeva is the global leader in cloud software for the life sciences industry. Committed to innovation, product excellence, and customer success, Veeva serves more than 1,000 customers, ranging from the world’s largest pharmaceutical companies to emerging biotechs. As a Public Benefit Corporation, Veeva is committed to balancing the interests of all stakeholders, including customers, employees, shareholders, and the industries it serves.
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