POSITION SUMMARY
The IT Coordinator provides first-level technical support and assists in maintaining the hotel's IT systems, networks, hardware, software, and guest technology platforms. The role ensures reliable, secure, and efficient technology operations that support hotel associates, guest satisfaction, and business continuity while contributing to system administration, asset management, training, and technology improvement initiatives.
KEY REQUIREMENTS
- Provide technical support and troubleshoot hardware, software, network, and communication issues.
- Support the operation and maintenance of hotel IT systems and guest technology services.
- Assist with system administration, software updates, and hardware deployments.
- Maintain IT asset inventories and equipment records.
- Monitor system performance and ensure technology reliability and security.
- Support cybersecurity, data protection, and compliance requirements.
- Deliver user training and technology guidance to associates.
- Assist with IT projects, upgrades, and continuous improvement initiatives.
- Ensure compliance with hotel policies, brand standards, and regulatory requirements.
PREFERRED QUALIFICATIONS
- Diploma or Degree in Information Technology, Computer Science, or a related field.
- Previous experience in IT support, help desk, systems administration, or hospitality technology.
- Knowledge of computer hardware, operating systems, networking, and business applications.
- Familiarity with Microsoft 365, IT service management practices, and cybersecurity principles.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication, customer service, and interpersonal skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Ability to work independently and collaboratively within a team environment.
- Experience in a hotel or hospitality environment is advantageous.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamWhen you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.Skills Required
- Diploma or degree in Information Technology, Computer Science, or a related field
- Previous experience in IT support, help desk, systems administration, or hospitality technology
- Knowledge of computer hardware, operating systems, networking, and business applications
- Familiarity with Microsoft 365, IT service management practices, and cybersecurity principles
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication, customer service, and interpersonal skills
- Strong organizational skills and ability to manage multiple priorities
- Ability to work independently and collaboratively
- Working rights in Papua New Guinea
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
