IT Business Analyst

Tire Discounters, the nation's largest family-owned and operated tire business, was founded almost 50 years ago. We are dedicated to providing exceptional automotive service with a focus on transparency and care to our nearly 2,300 team members, we offer diverse career paths, industry-leading training, and a commitment to our core values.

As a family-owned tire and automotive service retailer, our mission is to prioritize people and safety above all else. We are dedicated to delivering a "WOW" experience to our customers and team members, with a commitment to always do the right thing and challenge the status quo.

GENERAL DESCRIPTION:   

The IT Business Analyst serves as the bridge between business stakeholders and technology teams, ensuring that business needs are accurately translated into technical requirements and actionable solutions. This role partners with departments across the organization to understand processes, identify challenges, gather and document requirements, and recommend improvements that increase efficiency, reduce risk, and support organizational goals. By analyzing data, workflows, and business objectives, the IT Business Analyst will help ensure that technology investments deliver measurable value and align with strategic priorities.

In addition to requirements gathering and process analysis, the IT Business Analyst plays a key role throughout the project lifecycle by collaborating with project managers, developers, vendors, and end users to define functional requirements, define acceptance criteria, support testing efforts, facilitate communication, and ensure successful solution adoption. The role also supports project prioritization work, managing stakeholder expectations, validating that delivered solutions meet business needs and identifying opportunities for process improvement and operational efficiency. Success in this role requires strong analytical, communication, and problem-solving skills, along with the ability to  balance technical knowledge with a thorough understanding of business operations and customer needs.

ESSENTIAL FUNCTIONS:    

• Gather, analyze, document, and validate business requirements from stakeholders across the organization.
• Evaluate solution alternatives and provide business and technical recommendations to support decision-making and project prioritization.
• Translate business needs into detailed functional requirements, user stories, process flows, and acceptance criteria for development teams.
• Analyze existing business processes and identify opportunities for automation, efficiency improvements, cost savings, and risk reduction.
• Document current and future-state business processes and workflows to support solution design and continuous improvement.
• Facilitate communication and collaboration between business stakeholders, project teams, vendors, and IT resources throughout the project lifecycle.
• Support project planning, prioritization, and solution design by providing business and technical analysis and recommendations.
• Identify project risks, issues, and dependencies related to business requirements and communicate them proactively.
• Coordinate and execute user acceptance testing (UAT), ensuring solutions meet business requirements and are ready for deployment.
• Monitor implemented solutions, gather user feedback, validate that implemented solutions achieve intended business outcomes and recommend enhancements to improve system performance, user experience, and business outcomes.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong knowledge of business analysis methodologies, requirements gathering techniques, process mapping, and workflow documentation.
• Strong business acumen, with the ability to understand and analyze complex business processes, identify root causes of issues, and translate business objectives into practical, effective, data-driven solutions.
• Excellent verbal and written communication skills with the ability to effectively communicate with technical and non-technical stakeholders.
• Proficiency in creating business requirements documents, user stories, acceptance criteria, and functional specifications.
• Strong organizational and project coordination skills with the ability to manage multiple priorities, deadlines, and stakeholder expectations.
• Knowledge of software development lifecycles (SDLC), Agile and Waterfall methodologies, and change management principles.
• Ability to facilitate meetings, lead discussions, build consensus among diverse stakeholder groups, and influence decision-making without direct authority.
• Experience with project and work management platforms such as Jira, Asana and Visio is preferred
• Basic proficiency in Microsoft SSMS ,
• Basic understanding of business applications, reporting tools, Microsoft Office products, especially Excel.
• Demonstrated ability to learn new systems and technologies quickly, analyze information, and effectively communicate findings and recommendations.
• Ability to thrive in a fast-paced retail environment.

EDUCATION AND WORK EXPERIENCE:

• Bachelor's degree preferably in Business Administration, Information Systems, Computer Science, Management, or a related field; or an equivalent combination of education and directly relevant experience.
• 1–2 years of experience in business analysis, project coordination, process improvement, customer support, or a related business or technology role is preferred.
• Exposure to business process documentation, requirements gathering, data analysis, or project work through internships, coursework, or professional experience preferred.

PHYSICAL DEMANDS:

• Work is primarily performed in an office environment utilizing a computer and standard office equipment.
• Requires prolonged periods of sitting and working at a computer workstation.
• Frequently requires the use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
• Requires visual acuity to talk, hear, view computer screens, analyze data, review reports, and perform detailed work.
• May occasionally be required to lift, carry, push, or pull items weighing up to 25 pounds, and reach with hands and arms.