Senior IT Business Analyst, Marketing Operations & Information Services

Your Opportunity as the Senior IT Business Analyst, Marketing Operations & Information Services

The role of a Senior Business Analyst on the Marketing Operations & IS team is to actively interface between our marketing business teams (Brand Marketing, Insights, Integrated Consumer Experience, Marketing Finance) and Information Services, translating needs and requirements related to business process and systems from a business perspective into a form that can be understood and acted on by the IS team tasked with building the solution. The Senior BA also supports business customers in their use of marketing technologies and technical solutions. This hands-on position requires strong technical acumen, relationship building, a customer service mindset, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables.

Location: Orrville, OH (Close proximity to Cleveland/Akron)  

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

Cultivate relationships and learn the business:

• Build positive, trusting relationships with your business customers and develop a deep understanding of what they need

• Foster strong collaborative relationships with IS team members and engage them in helping to solve business problems

• Understand the data landscape and systems in your business area, including security and compliance obligations

Facilitate the work:

• Consider ways to help the business be more efficient and effective in their work, driving toward understanding of root cause for pain points

• Effectively solicit and document business and functional requirements from stakeholders

• Define solution options to solve business process or system problems

• Help scope and manage execution of small to medium size projects or efforts

• Understand and successfully work in both an agile and waterfall project development models

• Assist with change management or training deliverables

• Facilitate project retrospectives, capture key learnings, and activate future change

• Work productively with vendors when appropriate

Support and maintain existing things:

• Learn and apply new technology, including low code/no code solutions

• Support business customers in their use of marketing systems and technology

• Identify and execute ways to reduce complexity, automate, standardize, and reduce technical debt

• Understand and guide adherence to Corporate & IS Policies, standards, and controls

• Design and execute accurate and complete test cases

• Provide rotational 24x7 troubleshooting and resolutions for software issues

• Develop Standard Operating Procedures (SOPs) to support new or revised business processes

• Suggest and implement continuous improvements to reduce ongoing support demand

• Support and guide entry level business analysts in this space

What we are looking for:

Minimum Requirements:

• 3+ years of proven experience demonstrating the following:

  • You have developed strong team relationships, based on trust and collaboration

  • You have excellent communication skills, both written and verbal

  • You manage and facilitate successful, efficient meetings

  • You have interacted with 3rd party software vendors

  • You know and can learn technical systems from a business need standpoint

  • You have experience as a project participant or leading project management activities with a good understanding of project management methodology

  • You have created deliverables such as:

    • Business cases and business requirement documents

    • Functional Designs

    • Process Flows

    • Test Plans & Scripts

    • Cutover Plans

• You are self-directed, proactive, and able to define, prioritize and execute work independently

• You are a critical thinker and like to solve problems or make things better

• You are curious, creative, willing to learn new things and apply new skills to make things better

• You are resilient and able to pivot when things change

• You desire to have an inclusive mindset and care about the people you work with

• You work to be an effective communicator and collaborator, willing to constructively challenge and actively listen

• You have a customer service mindset, but can set boundaries and keep a healthy work/life balance

Additional skills and experience that we think would make someone successful in this role (not required):

• Consumer Packaged Goods experience

• Sales and Marketing experience

The Right Place for You 

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. 

Stay connected with us on LinkedIn® 

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.