Desktop Engineer

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Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied Systems India Pvt Ltd., an Applied Systems company, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we're not just redefining what's achievable, we're creating a place where amazing career moments are made possible.
Position Overview Applied Systems, Inc., a worldwide leader in insurance technology, is currently searching for a Desktop Engineer to join our Corporate IT team. This role independently designs, deploys, and manages end-user computing environments across Windows and macOS platforms. The Desktop Engineer owns day-to-day desktop operations, drives security and compliance adherence, and contributes to process improvements and automation. This role operates with minimal supervision, serves as a technical resource for the team, and mentors Associate-level engineers
What You'll Do
Desktop & Device Management

• Independently design, configure, and support Windows and macOS end-user computing environments with minimal direction.
• Deploy, configure, and troubleshoot macOS devices using Kandji or JAMF Pro; contribute to policy and configuration improvements.
• Manage and optimize Windows client environments using Microsoft Intune, including compliance policies and app deployments.
• Own OS provisioning, patch management, and software packaging and deployment cycles within established frameworks.
• Participate in hardware refresh planning and contribute to asset lifecycle tracking.
• Support onboarding workflows, including device setup, account provisioning coordination, and new hire imaging.

Operations & Support

• Provide advanced desktop and end-client support; serve as a Tier 2 escalation point for the Service Desk and Associate engineers.
• Lead desktop-related projects and change requests independently, owning scope, execution, and stakeholder updates.
• Manage incidents efficiently with proper prioritization and escalation; conduct basic post-incident reviews to prevent recurrence.
• Evaluate and recommend emerging tools and technologies; present findings to the team to inform roadmap decisions.

Security & Compliance

• Ensure security best practices are implemented on all end-user devices; assist in remediating endpoint vulnerabilities.
• Ensure compliance with organizational policies, Change Management processes, and regulatory standards; participate in audits as needed.

Automation & Process Improvement

• Identify opportunities for process automation and implement lightweight scripting solutions to reduce manual tasks.

Collaboration & Documentation

• Collaborate with Service Desk, Infrastructure, and Security teams to resolve complex issues and drive systemic fixes.
• Create and maintain documentation for desktop standards, configurations, and processes; ensure documentation is current and accessible.
• Provide day-to-day guidance and informal mentorship to Associate Desktop Engineers.
• Exhibit behaviors aligned with Applied Systems' Core Values; model professionalism and accountability for junior team members.
• Perform other duties as assigned by immediate manager or management team.

Key Performance Outcomes

• Projects and change requests completed within designated timeframes and scope.
• Full compliance with Change Management policies and procedures.
• Desktop deployments and patch cycles executed on schedule with minimal downtime or end-user disruption.
• Escalated incidents managed efficiently with appropriate prioritization, communication, and post-incident review.
• End-user device fleet maintained at or above agreed SLA and security compliance targets.
• Exhibits behaviors which exemplify Applied Systems' Core Values.

We're Excited to Learn More About You

• High School diploma required; BA/BS degree in Computer Science, Information Technology, or related field preferred.
• 3-5 years of hands-on experience as a Desktop Engineer, End User Support Engineer, or similar role, with demonstrated independent ownership.
• Experience supporting enterprise desktop environments at scale (200+ endpoints); comfortable managing high-volume workloads.
• Experience participating in or contributing to desktop refresh, migration, or standardization projects.

Technical Skills - Required

• Windows & macOS: Strong hands-on experience with Windows 11 and macOS, including performance tuning and advanced troubleshooting.
• macOS MDM: Proficient with Kandji or JAMF Pro; able to build and modify configurations, scripts, and enrollment workflows independently.
• PowerShell: Proficient in scripting for automation, reporting, and endpoint management; ability to write and maintain scripts independently.
• Microsoft Intune & SCCM: Solid working knowledge including application packaging, OSD task sequences, and compliance policies.
• Microsoft 365 & Entra ID: Proficient with Intune, Entra ID (AAD), Conditional Access policies, and Microsoft 365 administration.
• Endpoint Security: Familiarity with antivirus/EDR solutions such as CrowdStrike or Microsoft Defender for Endpoint.
• Networking: Solid knowledge of enterprise networking fundamentals (DNS, DHCP, VPN, proxy, Wi-Fi) and endpoint connectivity diagnostics.
• ITSM Tools: Experience with ServiceNow or Jira Service Management for ticket management and workflow tracking.
• Active Directory: Understanding of basic Active Directory and Group Policy management in a Windows domain environment.

Professional Skills

• Excellent problem-solving and analytical skills; able to diagnose and resolve issues with limited guidance.
• Strong written and verbal communication skills; able to convey technical issues clearly to both technical and non-technical audiences.
• Strong organizational and time-management skills; able to manage multiple priorities simultaneously without close supervision.
• Customer-focused mindset with attention to service quality; proactively identifies and addresses gaps in the end-user experience.
• Emerging leadership qualities: ability to guide peers, share knowledge, and contribute positively to team culture.

You may have other skills, including

• Relevant certifications: Microsoft MD-102 (Endpoint Administrator), JAMF Certified Tech, CompTIA A+ / Network+, or equivalent.
• Working knowledge of Linux commands and scripting for hybrid endpoint and server environments.
• Exposure to ITIL or other IT service management frameworks.

When You Join Team Applied, You Can Expect:
A culture that values who you are and recognizes that you aren't just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.
We flex our time together , collaborating remotely and in-person to empower our teams to work in the ways that work best for them.
Learn more about the people behind our products at -

• LinkedIn Page Applied Systems India
• https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:
Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a [email protected] email or through our official career's portal.
EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.