Internal Communications Advisor - Africa

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Team Overview

The Africa Internal Communications Manager is responsible for developing, coordinating and delivering complex internal communications across TransUnion Africa (TUA) and the Global Capability Centre Africa (GCCA), using a unified ‘One TU’ approach. As a collaborative partner and trusted internal influencer, the role provides advanced consultation to senior leaders, shaping communication strategies that strengthen leadership visibility, deepen employee engagement, and drive strategic alignment across diverse Africa markets. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

A core focus of this role is designing and delivering sophisticated communication channels, frameworks, and storytelling experiences that enhance associates’ understanding of TransUnion’s mission, culture, strategy, and priorities, while integrating both TUA and GCCA into a cohesive, high‑impact internal communications program aligned to global standards. In addition to internal communications, the role leads select external communications activities supporting Africa’s ‘employer of choice’ objectives. This includes, but is not limited to, social media, website content, internal/external employer brand initiatives, talent‑focused events, and independently managing industry and employer‑brand‑related award submissions (including BPESA and other relevant sector awards). These efforts enhance TransUnion’s reputation and visibility across key talent markets in the region.

• Develop and maintain TransUnion’s internal communications strategy / plan for all our Africa markets and entities (taking a ‘one TU approach’)
• Ensure alignment to wider International and Enterprise frameworks/processes
• Sets annual goals and targets aligned to wider stakeholders and team / global reporting requirements (i.e. Corp Affairs and Comms) ensuring an integrated approach to all activity
• Plan and coordinate activity around key topics (i.e., WFG), events and initiatives, bringing together business-wide campaigns that focus on positioning TransUnion as an employer of choice in Africa. Ensure SLAs and other dependencies are managed and understood
• Evolve KPI reporting and evaluation metrics in region as required (ensuring activity aligned to achieving wider strategic business goals)
• Maintain core materials necessary for the delivery of the ongoing internal communications program (e.g. overall strategy, tactical / activity planners, key message and briefing documents. etc. across Corporate Affairs and Comms requirements)
• Collaboration with Africa External Communications Advisor, supporting multi-channel campaign elements as required
• Enhance and build greater capabilities for our internal communications activity in region (helping bring our business entities and regions closer together). Do this through an omnichannel approach consisting of intranet updates and stories, town halls and other internal events, group chats/instant messaging, email, etc.
• Be a supporting member of the wider crisis/incident communications team/DIRT (Data Incident Response Team)
• Provide internal comms ‘consultancy’ advice directly to senior team and wider functions as required
• Support wider internal and external stakeholder outreach as required, facilitating wider knowledge sharing and coordination for key initiatives, i.e. BPESA, talent events etc.
• Develop annual strategic internal communication plans that ensure key messaging, positioning and measurable objectives are all in alignment with overall Global and assigned business unit goals
• Build productive relationships and identify compelling stories and activities to showcase our employer of choice status. As a strong writer, you’ll have the tools to bring these stories to life in an engaging

Required Knowledge And Experiences

Hybrid Position

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you have not heard from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.

A Minimum of a 100/100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre for day one.

Please note that being a credit bureau, some positions require a clear credit record.

For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company's Employment Equity plan and targets.

Should you not hear from TransUnion within 3 weeks from applying, please regard your application as unsuccessful.

Employment with TransUnion GCC Africa requires that you work from a fibre‑ready home environment that supports confidential and comfortable day‑to‑day work. You may be based anywhere in South Africa with fibre connectivity; however, working outside of South Africa is not permitted. A minimum 100/100 Mbps fibre line is required and must be installed or upgraded by day one of employment. As a credit bureau, certain roles also require a clear credit record.

TransUnion Overview:

At TransUnion, our Workforce for Good is built on purpose, impact, and opportunity. We empower our people to grow, innovate, and make a meaningful difference for our communities and customers all while being supported to thrive both professionally and personally. With a strong focus on flexibility, wellbeing, and collaboration, you’ll work with exceptional people across the globe, pioneering products, and cutting‑edge technology that truly matters.

At TransUnion GCC Africa, you’ll join a purpose‑driven organisation that invests in its people through competitive rewards, comprehensive benefits, and meaningful career development. We offer permanent work‑from‑home flexibility, wellbeing support for you and your family, and access to global exposure and accredited learning so you can grow your career while maintaining balance.

TransUnion Job Title

Advisor, Marketing Communications