Insurance Central Review Analyst

Driven Brands is North America's largest automotive services company with a portfolio of iconic brands including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, Auto Glass Now®, and CARSTAR®. Our vision is to fuel the pursuit with the simplest, most convenient, and most reliable car care experience.

Headquartered in Charlotte, NC, Driven Brands is more than a workplace. We're a launchpad — for careers, for dreams, and for people driven to do great things.

Every day, we fuel the pursuit — for our customers chasing life's moments, for our franchisees building lasting legacies, and for each other as we grow, lead, and succeed together.

Performance matters. We take pride in it. We own it. We show up for one another and for our communities.

Because at Driven Brands, we're not just fixing cars. We're building futures, unlocking potential, and fueling what's possible — together.

JOB DESCRIPTION:

This position will support West Coast Hours: 9am-6pm PST M-F

Driven Brands is seeking an Insurance Central Review Analyst to provide timely support to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards. The Central Review Analyst’s primary goal is to review estimates and take action to ensure quality of the estimate and quality of the overall repair. You will process customer orders, bills, and accounts, as well as applications for service, maintenance, and termination. This role will report to the Director of Central Review.

• Review auto insurance estimates for accuracy of part identification, repair vs. replace decisions, labor charges, photo quality, and documentation of files.

• Verify compliance with program mandates, such as parts usage, labor rates, allowed operations, etc. 

• Provide feedback and coaching to appraisers based on review findings to improve program compliance and store appraiser development/retention.

• Improve store profitability and ARO.

• Balance multiple priorities, demonstrate proficient technical skills for handling client responsibilities, and deliver a high-quality work product.

• Demonstrate an understanding of professional and industry standards and practices.

• Think independently and solve problems in a results-driven, team-oriented environment.

• Demonstrate excellent verbal and written communications skills.

• Minimum of 2 years’ automotive appraisal experience preferred and/or experience as technician, painter, or manager in an auto body shop.

• 1-2 years’ experience as an insurance re-inspector or desk reviewer preferred.

• Experience with the CCC One/ADXE/Mitchell estimating platform.

• Ability to self-manage workload.

• Experience working in Microsoft Excel.

• Strong customer service as well as relationship & conflict management skills.

Please note that this position will support West Coast Hours:

9am-6pm Pacific = 10am-7pm Mountain = 11am-8pm Central = 12pm-9pm Eastern

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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Position Location:

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Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience. Supplemental pay types may include commissions or bonus incentives, depending on the role. Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://www.drivenbrandsbenefits.com

Get early access to 50% of your earned wages at any time through our myFlexPay program.