Jobs at Driven Brands

Support HR lifecycle via HRIS/Workday administration, configure and execute Workday EIB loads, manage HR case queues in ServiceNow, produce HR metrics reporting, troubleshoot data discrepancies, train HR staff, and participate in projects to improve employee experience and processes.

Support Auto Glass Now leadership by translating business questions into structured analyses, validating data, and delivering actionable recommendations. Build and maintain advanced Excel forecasting models, document business logic and KPIs, extract and validate data using SQL, and communicate insights to varied audiences. Collaborate cross-functionally to inform capacity planning and operational decision-making.

Provide coaching and operational support to franchisees across a Western US territory to improve sales, car count, customer experience, and profitability. Conduct center visits and virtual coaching, run market meetings and training, analyze P&L and operational metrics, ensure brand compliance, document activity in FranConnect, implement marketing/sales initiatives, and support franchise growth and new unit openings. Travel required (~50%).

The role involves outbound communication with customers to drive repeat business, manage inquiries, and ensure tasks are completed on time.

Support franchisees by developing and executing local marketing tactics, managing digital campaigns and budgets, coordinating new shop openings, ensuring brand consistency and customer experience, advising franchise networks, and supporting special marketing projects and internal communications.

Provide phone-based customer support and sales assistance: create estimates, quotes, and invoices; book and confirm appointments; document calls and follow up; ensure accurate customer information; deliver professional, high-quality service in a fast-paced environment.

Ensure accurate accounts receivable processing by reviewing aging reports, reconciling unapplied receipts, ensuring invoices flow to AR subledger, handling customer billing inquiries, resolving delinquencies and disputes, collaborating cross-functionally, and meeting department performance metrics.

Review and analyze AR aging reports, ensure invoices and claims post correctly to AR subledger, research unapplied receipts, handle customer billing inquiries and collections, collaborate internally to resolve disputes, and meet departmental performance metrics.

Sell multi-unit and area development franchise agreements for Meineke. Own full development cycle: source, qualify, financially validate, and close high-net-worth and multi-unit investors. Manage pipeline, partner with real estate, legal, and operations, and maintain CRM forecasting to move deals from signature to open centers.

Lead the Collision business segment across multiple brands, owning strategy, P&L, operations, marketing, franchise relations, and talent development. Drive unit growth, franchisee success, insurance partnerships, customer satisfaction, and cross-functional collaboration to scale the business across North America.

The Director of Internal Audit leads SOX program management, ensures effective financial reporting controls, and liaises with external auditors, while providing assurance to senior management and the Board.

The Senior Oracle ERP Analyst supports financial modules of Oracle ERP, leading implementations, configurations, and project management to optimize operations.

Lead field operations for a multi-unit franchise collision brand, driving sales growth, KPI improvement, franchisee adoption of standards, and enhanced customer experience. Manage and develop Operations Managers, build scalable processes, align stakeholders, and use data to diagnose gaps and improve profitability, retention, CSI, and cycle time.

Lead design, configuration, and optimization of Workday for Compensation, Advanced Compensation, and Benefits. Serve as SME for business process frameworks, approval routing, eligibility, calculated fields, and enrollment workflows. Partner with Total Rewards, HR, Finance, Payroll, and analytics to ensure scalable, compliant configurations, drive automation, support reporting, and guide release enhancements and roadmap.

Make outbound calls to independent collision repair shops to present franchising value, generate and qualify leads, set appointments, meet call and sales targets, log interactions in CRM, and handle objections professionally.

The Sales Account Manager develops and maintains customer relationships, identifies sales opportunities, and drives revenue growth within the Inland Empire market.

Perform month-end and quarter-end close activities for franchise business segment including journal entries, bank reconciliations, GL ownership, account reconciliations, internal controls documentation, ERP data analysis, and support for internal stakeholders and ad-hoc projects.

Handle inbound customer calls, answer inquiries, manage customer data in internal systems, communicate details to franchisees, support contact centre initiatives, meet process and deadline requirements, and adapt to a fast-paced, changing environment. Minimum 30 hours/week availability.

Lead FP&A support for National Fleet with secondary support for DA.com and Procurement. Own recurring reporting, forecasting, budgeting, driver-based models, KPI dashboards, monthly close reviews, variance analysis, executive presentations, and cross-functional reconciliation to deliver financial insights and recommendations.

The Income Tax Technical Accounting Lead evaluates and documents income tax provisions, ensuring ASC 740 compliance and coordinating with external auditors to support tax-related activities.