Insurance Account Manager

Job Description

About Acrisure:

Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.

Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.

Job Summary:

Typically, expect some professional experience supporting sales in an administrative capacity. Knows and applies the principles of insurance to everyday situations. Typically, an individual contributor; works with occasional guidance or direct supervision. Performs more routine responsibilities and are primary points of contact for the clients they oversee. Develops coverage strategy and plan. Account Managers have their own accounts, but they may work with simpler or less demanding clients than more experienced managers. Required to have the necessary insurance license(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Processes applications, policies, endorsements, binders, certificates, audit requests and other items related to the servicing of clients.

• Able to assist clients with policy coverage, exclusions and related questions and assists Producers in servicing clients.

• Services client accounts which includes research/analysis and handling of client questions on coverage and other policy/contractual issues. Makes routine policy adjustments.

• Conducts renewal process, including exposure analysis for client (e.g., reviews census/experience data, contractual requirements for insurance), strategizes with Producer and client regarding whether to market and if applicable, conducts market comparisons by analyzing insurance rate and renewal information, obtains and evaluates quotes, negotiates premium and commission rates on behalf of clients for best alternatives, prepares proposal, and oversees accuracy of insurance binder.

• Provides support to Producers including preparing presentations and proposals, and if applicable participating in meetings with prospective clients as part of team.

• Negotiate/quote premium financing.

• Process renewal certificates of insurance.

• Data entry in the agency management system

• Quote and process finance agreements with the premium finance company both at inception/renewal and mid-term.

• Policy processing including pulling policies from websites and attach in the agency management system, check policy for accuracy (comparing it to the proposal and agency management system) and handle corrections according to agency guidelines, transmit policies electronically to client or set up policies in 3-ring binders (based on client’s preference) and mail to client.

• Process all change requests including updating the Agency Management System with the request, notification to carrier of requested change(s) and verification of change endorsement for accuracy when received including all documentation required in the Activity generated by this change.

• Receive, review and document correspondence (phone, email, mail, fax, etc.) in agency management system, according to agency guidelines.

• Review Activity follow up list on a daily basis and take appropriate action.

• Assist with the cancellation process according to agency guidelines.

• Review and process both voluntary and final audits.

Service

• Consistently establishes and maintains high levels of trust and confidence with clients by initiating introductions, through periodic contacts, and by promptly responding and resolving client questions and issues;

• Process all applications, policies, endorsements, incoming mail, binders, schedules, certificates, audits and other items related to the servicing of clients’ policies in a timely and accurate manner;

• Inform and educate clients about policy coverage, changes, exclusions, and insurance coverage needs. Assist clients in making coverage changes;

• Responsible for timely, accurate invoicing and monthly expirations;

• Meet all quality and timeliness standards in the Agency Management System while properly documenting all activity;

• Other duties may be assigned.

Renewal Marketing

• In conjunction with Sales Team, determine strategy which includes coverage determination, target pricing, marketing determination;

• Submit applications with proper support documentation and follow up to ensure timely receipt of quotes and policies;

• Aggressively and professionally negotiate premiums and commissions with underwriters and wholesalers;

• Prepare proposals and provide other technical support in the sales process as needed;

Personal and Organizational Development

• Set priorities and manage workflow for self to ensure efficient, timely, and accurate processing of all responsibilities;

• Maintain cordial and effective relations with clients, co-workers, carriers, wholesalers, vendors and other business contacts;

• Maintain up-to-date proposals, workflow logs, manuals or other required documentation and records;

• Interact with others effectively utilizing good communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals for the Company;

• Stay informed regarding industry information, new product/program developments, coverages, legislation, technology to continuously improve knowledge and performance;

• Other duties may be assigned.

KEY COMPETENCIES:

• Full knowledge of Property Casualty lines of coverage and services;

• Recognize problems and respond appropriately

• Able to analyze situations logically in order to draw solid conclusions

• Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects;

• Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel;

• Strong attention to detail and time management abilities;

• Strong ability to multi-task and assign priority;

• Ability to work effectively and efficiently both with and without direct supervision;

• Ability to work effectively and efficiently in a team environment as well as independently;

• Strong interpersonal communication skills, both written and oral.

Education and/or Experience

• High school diploma or G.E.D. equivalent required. College degree preferred.

• Professional designation preferred

• Five or more years’ experience in mid-size brokerage or carrier.

• Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.

• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.

• Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.

Certificates, Licenses, Registrations

• Current California Property and Casualty Broker License

• Valid Driver License

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Specific vision abilities required by this job include close vision, color vision, ability to adjust focus. Ability to travel independently to clients; some air travel may be required.

WORK ENVIRONMENT and ENVIRONMENTAL CONDITIONS:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. There is no or very little exposure to physical risk.

Pay Details:

Annual Salary: $70,000 - $90,000

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.

Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises. In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.