Instructional Designer

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff at the VA medical facilities.

Overview

The Instructional Designer will be responsible for producing innovative, high-quality e-learning content in support of DSS's software products. This role requires the ability to independently oversee the full lifecycle of e-learning content production — from initial design conceptualization through finished deliverables, ensuring all materials meet professional standards and align with organizational objectives. The Instructional Designer will collaborate closely with DSS software Subject Matter Experts (SMEs) to analyze and translate complex technical information into clear, accessible, and engaging end-user content tailored to our healthcare software clients. This position operates with minimal supervision from the Instructional Designer-Senior, requiring a self-motivated professional with strong project management skills, keen attention to detail, and a demonstrated ability to produce polished instructional materials in a fast-paced environment.

Local Candidate Only: This is a hybrid opportunity and must be able to work from the North Palm Beach, Florida office 3 days a week. 

Conditions of Employment

To be considered for this position, candidates must meet the following conditions:

• Must be a US Citizen or Permanent Resident (authorized to work in the US without current or future visa sponsorship).

• Must be able to pass a federal background check.

What We Offer

At DSS, Inc., we believe our people are our greatest asset. We are committed to fostering a collaborative, innovative, and supportive work environment where your contributions are recognized and your professional growth is encouraged. Here is what you can expect when you join our team:

• Contributing to healthcare technology solutions that directly support Veterans and the clinicians who care for them.

• Work alongside a team of dedicated professionals, including software developers, SMEs, and fellow instructional designers.

• Opportunities to mentor e-Learning Developers and expand your expertise in a dynamic, evolving field.

• Bring your ideas to the table and help shape how DSS positions its e-learning content to meet industry needs.

• Enjoy the benefits of a remote work environment with a team that values work-life balance.

• Join a well-established company with a strong reputation in the federal healthcare IT sector.

Learn more about our work in Veteran health care at FedHealth Forward.

An Instructional Designer will

• Apply a structured instructional design methodology (such as ADDIE) to analyze training needs, design learning solutions, develop content, support implementation, and evaluate effectiveness. 

• Develop professional e-learning content for internal audiences, including self-paced courses, narrated presentations, job aids, and assessments. 

• Develop and produce e-learning content for external clients, delivering professional, high-quality media that meets client requirements and industry standards. 

• Build and maintain course content using professional authoring tools including Adobe Captivate, Camtasia, PowerPoint, and Snagit, producing output that meets SCORM, HTML5, and 508 compliance standards as required. 

• Partner with subject matter experts across the organization to translate technical and operational content into clear, engaging learning experiences for target audiences. 

• Publish and administer courses in the Learning Management System (Paycom), including enrollment setup, content configuration, and reporting. 

• Support OT intake operations, including triaging training requests, coordinating vendor procurement activities, and maintaining OT documentation in Confluence and Jira. 

• Maintain instructional quality standards across all OT-produced content, submitting work for Director review and approval prior to production and publication. 

• Stay current with emerging trends in instructional design, e-learning technology, and AI tools, and actively apply them to improve the efficiency and quality of OT content.

Other Duties:

• Travel unassisted if directed by Manager.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change, or rescind work assignments and make reasonable accommodations as needed.

Security and Privacy Responsibilities

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

Required Skills

• A strong grasp of written, oral, and visual communications with the ability to draft, write, produce, edit, and deliver professional e-learning content

• Demonstrated experience applying a structured instructional design methodology to develop e-learning content from needs analysis through publication. 

• Proficiency with professional e-learning authoring tools; Adobe Captivate experience strongly preferred. 

• Strong written communication skills, including the ability to write clear learning objectives, narration scripts, assessments, and instructional copy. 

• Experience publishing and administering content in a Learning Management System. 

• Demonstrated fluency with AI tools as an active part of a professional workflow. 

• A portfolio of finished e-learning work demonstrating current skills and representative projects.

Preferred

• Experience developing SCORM, HTML5, and 508-compliant content. 

• Knowledge of healthcare or government client environments. 

• Experience with Atlassian tools (Confluence and Jira). 

• Familiarity with Paycom or a comparable LMS platform. 

• Formal instructional design certification (ATD, CPTD, or equivalent).

Education:

• Required: Bachelor's degree in Instructional Design, Educational Technology, Communications, or a related field.

• Desired: Any additional applicable education or training.

Years of Experience in a Similar Role

• Required:

  • 2+ years professional experience directly developing e-learning and related multimedia content as an eLearning Developer.

  • A demonstrable portfolio of work

• Desired:

  • Previous experience developing software for healthcare or government clients.

  • Experience supporting training operations in a corporate or matrix organization