Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.
Position Summary:
The Instructional Designer is a key partner in the development of engaged, effective associates to support Agero in reaching their goal of providing the best service to our clients. They are responsible for the analysis, design, development, and evaluation of learning solutions in support of a wide variety of business initiatives.
In partnership with the Knowledge Management and Delivery Team and Various Operations Departments, the Instructional Designer will create innovative learning solutions and support resources to meet specific business needs using a variety of methodologies; eLearning, self-directed, gamification, instructor-led, interactive tools, etc. Solutions will focus on improving associate performance and/or providing a greater ROI for the Agero business. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.
Key Outcomes:
- Develop innovative design solutions using technology and non-technology methods to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc.
- Develop learning solutions using a variety of tools including: e-learning software, virtual learning platforms, AI enabled technologies, and standard Agero templates.
- Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors.. Use the results of those assessments to improve learning programs.
- Using various scorecard metrics and results, measure the impact of improved skills/behaviors against desired business results. Adjust learning experiences where necessary.
- Simultaneously lead multiple projects of varying size using project management tools and processes.
- Engage with business unit SMEs to ensure the accuracy of all learning content.
- Partner with colleagues across the Enterprise to identify opportunities for improving business performance through learning programs, tools and resources. Action those findings to drive improvement.
- Facilitate Train the Trainer Sessions and training as required by the business needs.
Knowledge, Skills and Abilities:
EDUCATION: College Degree or equivalent work experience. Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques is preferred.
EXPERIENCE: 4-7 years of experience designing and developing engaging, effective learning programs. 2 - 4 years experience as an engaging facilitator. Proven experience working in, or supporting, a dynamic high-volume service or sales organization where flexibility is a core skill. Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives. Experience using e-learning and distance learning tools required. Moderate proficiency in Articulate Storyline is preferred.
Role Based Competencies:
- End-to-End Learning Design Architecture: Capable of leading the full analysis, design, development, implementation, and evaluation (ADDIE) lifecycle to create synchronous, asynchronous, and blended enterprise learning modules.
- Data-Driven Impact Evaluation: Can leverage business scorecard performance metrics, assessments, and client feedback to measure the behavioral impact of learning programs and systematically refine solutions to maximize ROI.
- Project Management Lifecycle Application: Demonstrates the ability to concurrently lead multiple instructional projects of varying scopes, utilizing project management frameworks to track milestones and balance resources.
- Consultative Subject Matter Expert (SME) Engagement: Skilled at actively listening to and consulting with multi-departmental business units, translating raw operational data into interactive, human-centric learning experiences.
- Technological Integration & Modernization: Proficient in leveraging advanced e-learning authoring tools (e.g., Articulate Suite) and deploying AI-enabled technologies to scale the production of gamified or self-directed modules.
- Visual Storytelling & Graphic Design: Possesses strong spatial, graphic, and user interface (UI) layout design abilities, ensuring that digital learning assets are visually engaging and intuitive to navigate.
Hiring In:
United States: Arizona, California, Florida, Georgia, Illinois, Massachusetts, Michigan, New Hampshire, New York State, New Mexico, North Carolina, Tennessee, Virginia
The anticipated closing date to submit applications for this role is August 18, 2026. Join our Greenhouse Candidate Portal to track your application status and receive instant alerts for future openings.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*Applicants must be currently authorized to work in the United States on a full‑time basis. This position is not eligible for employer visa sponsorship now or in the future.
*It is unlawful in Massachusetts to required or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- College degree or equivalent work experience
- 4-7 years designing and developing learning programs
- 2-4 years experience as an engaging facilitator
- Experience using e-learning and distance learning tools
- Proven experience supporting a dynamic high-volume service or sales organization
- Strong project management experience leading instructional design initiatives
- Moderate proficiency in Articulate Storyline
- Formal training in Instructional Design, adult learning theory, and evaluation techniques
- Strong visual storytelling, graphic design, and UI/layout abilities for digital learning assets
What the Team is Saying
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Agero Compensation & Benefits Highlights
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Retirement Support — A 401(k) with employer match is highlighted in company materials and corroborated on public benefits pages. Retirement support is positioned as a core element of the total rewards offering.
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Leave & Time Off Breadth — Flexible time off, sick leave, holidays, and generous parental leave are emphasized across benefits overviews. These policies are presented as enabling recharge and work‑life balance.
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Healthcare Strength — Medical, dental, vision, disability, and life insurance are consistently called out as core coverage. Mental‑health resources are included as part of the overall health support.
Agero Insights
What We Do
Agero is a leading provider of driver assistance, accident management, consumer affairs support and connected vehicle services for stakeholders across the automotive industry, including the world’s largest automakers, auto retailers, insurers, rideshare providers and other brands. As the driving force behind mobility support throughout all points in the vehicle ownership journey - from purchase to maintenance and breakdown to resell or trade in - we deliver a suite of powerful, innovative services and technology solutions that enable our 100+ clients to provide their drivers with enhanced communication, safety, and convenience for whatever their vehicle need.
Why Work With Us
At Agero, our solutions help drivers when they need it most. Our work directly impacts the lives of over 12 million people each year, providing safety and peace of mind. We offer a unique career environment that combines the spirited energy of a fast-paced team with the stability of an established leader. Here you transform the road ahead and shap
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Agero Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Balancing work and life is a priority and productivity looks different for everyone. Our hybrid policy allows employees to work however they work best
