The Service Inside Sales is responsible for driving service revenue growth through effective contract management and proactive customer engagement. This role delivers significant impact by ensuring timely contract renewals, identifying revenue opportunities, and enabling consistent service product penetration across accounts.
This position reports to the Senior Manager Service and is part of the Service Sales located in Bengaluru and will be an on-site role.
In this role, you will have the opportunity to:- Act as the primary point of contact for all service contract-related queries, supporting customers with commercial requests and issue resolution
- Own end-to-end service contract processes including quoting, negotiation, PO processing, renewals, and system updates
- Collaborate with internal stakeholders to develop proposals and negotiate service agreements with key accounts
- Identify and drive service revenue opportunities by increasing service product penetration through a customer-focused approach
- Support development and execution of service business strategies by identifying growth opportunities and converting them into revenue streams
- Track and monitor key service commercial KPIs, highlighting gaps and driving continuous improvement initiatives
- Measure and report key service marketing KPIs in periodic reviews
- Bachelor’s or Master’s degree in Business, Life Sciences, or related field
- Minimum 3+ years of experience in inside sales, contract management, or customer-facing commercial roles
- Experience in managing service contracts, including quoting, renewals, and order processing
- Proficiency in Microsoft Office tools, including advanced use of Excel and PowerPoint
- Experience working with CRM/ERP systems for sales tracking and contract management
- Ability to travel up to 10%, primarily within location as required
- Contract management within a structured service environment
- Exposure to the Life Sciences or healthcare industry
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- Bachelor's or Master's degree in Business, Life Sciences, or related field
- Minimum 3+ years of experience in inside sales, contract management, or customer-facing commercial roles
- Experience in managing service contracts, including quoting, renewals, and order processing
- Proficiency in Microsoft Office tools, including advanced use of Excel and PowerPoint
- Experience working with CRM/ERP systems for sales tracking and contract management
- Ability to travel up to 10%
- Contract management within a structured service environment
- Exposure to the Life Sciences or healthcare industry
Cepheid Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cepheid and has not been reviewed or approved by Cepheid.
-
Leave & Time Off Breadth — PTO and paid holidays are portrayed as robust, with formal programs and mentions of generous time off and rollover in some cases. This breadth supports a positive view of time-off availability.
-
Healthcare Strength — Core medical, dental, and vision coverage is highlighted repeatedly and is viewed as comprehensive for regular full‑time employees. Descriptions such as “good” or “great” benefits reinforce the strength of the health coverage.
-
Retirement Support — A 401(k) plan with company matching is consistently included as part of the package. The presence of matching contributions strengthens perceived retirement readiness.
Cepheid Insights
What We Do
Cepheid is dedicated to improving healthcare by pioneering molecular diagnostics that combine speed, accuracy, and flexibility. The company's GeneXpert® systems and Xpert® tests automate highly complex and time-consuming manual procedures, providing A Better Way for institutions of any size to perform world-class PCR testing. Cepheid’s broad test portfolio spans respiratory infections, blood virology, women’s and sexual health, TB and emerging infectious diseases, healthcare-associated infectious diseases, oncology and human genetics. The company’s solutions deliver actionable results where they are needed most – from central laboratories and hospitals to near-patient settings. For more information, visit http://www.cepheid.com.
