The Role
Engage customers by phone and email to identify, qualify, and sell digital services. Research and prioritize target accounts, conduct virtual demos, capture customer data, resolve inquiries, and collaborate with field sales to drive quota attainment and renewals.
Summary Generated by Built In
As an Inside Sales Representative you will engage with customers, primarily over the phone, to promote and sell services that help digitize their practices. Your responsibilities will include identifying target accounts, understanding business needs, and maintaining positive customer experiences. Also, you will identify, qualify, and sell to Customers to digitize their practices through Services. You will work to identify and prioritize target accounts within an assigned geography, drive growth by continually understanding business needs and maintaining a positive customer experience. In this role, you will be instrumental in communicating with customers and field sales teams remotely from the sales teams japan teams,
Role expectations
Business Acumen and Communication
- Identify, research, and analyze accounts; build rapport and understand Customer goals.
- Develop sales opportunities for Services within new and existing accounts via outbound calling and email communications.
- Drive land, expand, and renew campaigns with target Customers.
- Capture detailed information about Customers through interaction for future analysis.
Customer Experience Focus
- Resolve customer inquiries promptly and effectively in fast-paced, team environment.
- Develop and maintain positive relationships with each account, including staff, assistants and doctor by demonstrating practice focus based on integrity and trust.
- Understand account needs to help identify gaps and recommend training, technical resources, and support to ensure customers are well-equipped to go digital.
- Conduct virtual product overviews and demonstrations to help customer understand value proposition, capabilities, and buying opportunities.
Collaboration
- Build and maintain strong relationships with field sales teams, ensure effective selling via detailed discussions on targeted accounts and smooth transitions of sales opportunities.
- Partner with internal teams to execute sales and maximize Customer experience.
- Develop and manage relationships with Field Sales representatives to drive.
OTHER RESPONSIBILITIES
- Effective attainment of assigned quota, business objectives, and assigned deadlines.
- Ensure account activity, Customer data is accurate and updated throughout sales process.
- Participate in proactive team efforts to achieve departmental and company goals.
- Perform other duties as assigned.
What we're looking for
QUALIFICATIONS
- Business Acumen and Excellent oral and written communication skills.
- Use appropriate Japanese language when communicating with customers.
- Customer call skills: set the context at the beginning of each call, skillfully extract information from customers by asking relevant questions, explain market trends effectively.
- Process Improvement and International Insights
- Clinical Knowledge is preferrable, be comfortable discussing clinical aspects related to the services offered.
- Ability and comfort having business discussion (ROI, margins, marketing)
- Learning agility; must be willing and able to learn new technologies and business models.
- Strong problem solving and multi-tasking skills.
- Must be comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience
- 2+ years of Inside Sales experience, or other relevant experience required.
- Proficiency with Salesforce, Excel, Microsoft suite of products and data management
EDUCATION
- BS or BA in relevant field preferred and/or equivalent experience.
- Propose process improvements based on your observations.
- Actively consider opportunities to leverage international case studies.
- Engaging Conversations and Adaptability
- Conduct conversations that capture customer interest.
- Adjust your approach based on customer responses and needs.
About
Your growth and well-being:At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:Health and well-being programs to keep you thriving in both body and mind.Employee-exclusive discounts on Invisalign products.Learning opportunities through online learning resources and support for your individual development plans.Inclusive, global workplace that fosters collaboration, recognition and belonging.Country and/or role specific details will be shared with you by your recruiter during the interview process. Discover Align:We are a global community of game-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day.Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives.We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration.At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation.Eager to learn how we embrace our global differences and nurture employee well-being? Explore Align's culture here!Want to discover more about exocad and Cubicure? Click on their names for additional information.
Skills Required
- Business acumen and excellent oral and written communication skills.
- Use appropriate Japanese language when communicating with customers.
- Customer call skills: set the context, extract information with questions, and explain market trends.
- Process improvement and international insights.
- Clinical knowledge (discuss clinical aspects related to services offered).
- Ability and comfort having business discussions (ROI, margins, marketing).
- Learning agility and willingness to learn new technologies and business models.
- Strong problem solving and multi-tasking skills.
- Comfortable conducting business over the phone and email.
- Proven record of successful sales achievements and competitive sales experience.
- 2+ years of Inside Sales experience or other relevant experience.
- Proficiency with Salesforce, Excel, Microsoft suite of products and data management.
- Conduct virtual product overviews and demonstrations.
- BS or BA in relevant field preferred or equivalent experience.
Align Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Align Technology and has not been reviewed or approved by Align Technology.
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Healthcare Strength — Health coverage includes medical, dental, vision, life, and both short‑ and long‑term disability, along with AD&D and wellness resources. Select locations add region‑specific programs such as medical coverage and Multisport, reinforcing breadth.
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Strong & Reliable Incentives — A corporate bonus plan outlines performance‑based rewards and eligibility, and compensation is described as competitive in commercial roles. Incentive structures in sales are portrayed as offering strong on‑target earnings potential.
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Retirement Support — Retirement programs feature a 401(k) plan with company contribution mechanisms, profit sharing, and a defined contribution pension plan. These elements emphasize long‑term financial security alongside salary and bonus.
Align Technology Insights
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The Company
What We Do
Twenty years ago, we pioneered the world's first clear aligners. Since then, we have continuously innovated with new products and technologies that are revolutionizing treatments for doctors and their patients. Invisalign clear aligners and the iTero Intraoral scanner help dental professionals achieve the clinical results they expect and deliver effective, advanced dental options to their patients. Helping change millions of lives, one smile at a time. Discover your straight path to a bright future at Align. As a part of our smart, diverse and fast-moving global team, you'll make an impact for the market leader that's moving an industry forward. Want to find out what’s next for us—and for you?
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