Jobs at Align Technology

Provide clinical support and training to dentists and orthodontists, drive clinical plans and sales targets, coordinate clinical events, collect customer feedback, and collaborate with sales and India team to grow Invisalign adoption.

Manages EMEA customer and distributor orders, including contract verification, order entry, backlog management, subscriptions, returns, replacements, credits, rebills, and customer master data. Ensures workflows meet SLAs, supports commercial programs, responds to internal inquiries, maintains procedures, provides reporting and training, and develops workflow improvements across business functions. Uses Salesforce, Apttus, SAP, Excel, and Power BI to maintain operational accuracy and service quality.

Monitor and analyze KPIs to identify trends and risks, perform root-cause investigations, develop dashboards and predictive analyses, drive CAPAs and continuous improvement, and collaborate with Production, Clinical, and Engineering teams to ensure treatment plans meet clinical, operational, and regulatory standards.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Develop Align digital dentistry adoption in clinics: promote iTero and Align platform, prospect and retain B2B customers, map patient journeys, establish digital protocols, collaborate with Territory Managers and clinical teams, and provide training and support.

Lead marketing strategy and execution to drive demand, adoption, activation, and retention for medical device solutions. Plan and run demand-generation campaigns, product launches, sales enablement, field activation, partner programs, and analytics to improve funnel conversion, utilization, and ROI while collaborating with sales, clinical/education, and cross-functional teams.

Guides Invisalign providers on case suitability, product selection, and ClinCheck treatment-plan setup. Reviews and modifies plans for predictability, explains software features and updates, supports doctors’ clinical confidence, and improves clinical-process efficiency. Requires a qualified dentist in Japan with at least six years of experience, preferably including Invisalign treatment planning, plus strong dental knowledge, English proficiency, communication, and presentation skills.

Provides clinical support and ClinCheck troubleshooting to orthodontic customers, trains internal employees and doctors, develops clinical education and marketing content, supports key accounts and clinical projects, coordinates local studies, collaborates with clinical leaders and KOLs, and represents Align at professional events. The role requires approximately 20–50% travel for customer visits, education events, and training.

Sell Invisalign and iTero solutions to orthodontists and general dentists within a defined territory. Build and execute territory and account plans, onboard high-potential accounts, use data-driven consultative selling, achieve sales targets, coordinate cross-functional resources, and engage customers virtually and in-person to grow case volume and practice adoption.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Lead day-to-day operations of a UKI Customer Success team, ensuring SLAs/KPIs are met, coaching and developing staff, handling escalations, driving continuous improvement, and collaborating cross-functionally to enhance customer experience.

Manages global revenue accounting policies and methodology for promotions and training programs. Responsibilities include applying ASC 606 and US GAAP, reviewing contracts and accruals, reconciling general ledger accounts, analyzing revenue fluctuations, maintaining SOX controls, improving reporting processes, supporting regional accounting teams, and partnering with Finance, Legal, Sales, and IT on system and process changes.

Act as primary customer contact for Invisalign and iTero enquiries, resolve first-line support tickets, escalate complex issues, share customer feedback, collaborate cross-functionally to improve processes and customer experience, and contribute to regional initiatives and projects.

Design user flows, wireframes, prototypes, and high-fidelity UI across web, mobile, and desktop. Collaborate with product, engineering, and design teams; apply user research and usability testing; ensure accessibility and consistency; provide specs and assets to development; contribute to the global design system and processes.

Sell Invisalign and iTero solutions to orthodontists and general dentists using consultative, data-driven selling. Manage a defined territory, hit sales targets, onboard high-potential accounts, create account and territory plans, coordinate cross-functional resources, and support customers through clinical and business discussions to grow case volume.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Creates, manages, and improves digital and instructor-led sales training content for EMEA teams. Develops presentations, videos, microlearning, playbooks, job aids, facilitator guides, and eLearning materials; maintains content in Allego and other platforms; supports onboarding, certification, product training, and sales skills programs; collaborates with subject matter experts; applies AI and modern learning technologies; and ensures content quality, consistency, localization, and accuracy.

Provides first-line customer support for Invisalign and iTero enquiries, resolving tickets, answering questions, escalating complex issues, and maintaining strong customer relationships. Partners with internal teams to ensure consistent customer journeys, shares customer insights, and contributes to support-process improvements, cross-functional projects, and innovation initiatives.

Conduct outbound calls and email outreach to acquire new dental and orthodontic accounts in Colombia. Research prospects, develop sales opportunities, close deals, manage customer inquiries, and achieve quotas. Build trusted relationships with dental practices, assess business and clinical needs, recommend Align solutions, coordinate internal resources, and support customer training and positive patient outcomes.

Sell iTero intraoral scanners across an assigned territory, expanding adoption among dentists and orthodontists. Develop territory plans, prospect for new customers, use consultative selling to promote digital practice modernization, and achieve sales goals. Partner with Align sellers, clinical support teams, and dental laboratories to maximize customer experience and promote Align solutions. The role requires dental industry or relevant sales experience, business acumen, CRM proficiency, a valid driver's license, travel, and the ability to lift up to 40 pounds.