Jobs at Align Technology

Provide combined technical and customer support for iTero hardware, software, and services. Troubleshoot remotely and on-site, manage and escalate tickets in Salesforce/JIRA, assist onboarding and training, process transactions, document cases, identify trends, propose improvements, and support cross-functional teams and APAC coverage while meeting SLAs and NPS metrics.

Monitor and analyze KPIs to identify trends and risks, perform root-cause investigations, develop dashboards and predictive analyses, drive CAPAs and continuous improvement, and collaborate with Production, Clinical, and Engineering teams to ensure treatment plans meet clinical, operational, and regulatory standards.

Manage inbound and outbound logistics for Invisalign in India: international transportation, customs clearance, domestic distribution, carrier/vendor management, cost and freight audit, RFQs, and continuous improvement. Support trade compliance, logistics network expansion, and cross-functional guidance while resolving shipping escalations with RCA/CAPA and optimizing cost-to-serve and lead times.

Develop Align digital dentistry adoption in clinics: promote iTero and Align platform, prospect and retain B2B customers, map patient journeys, establish digital protocols, collaborate with Territory Managers and clinical teams, and provide training and support.

Lead marketing strategy and execution to drive demand, adoption, activation, and retention for medical device solutions. Plan and run demand-generation campaigns, product launches, sales enablement, field activation, partner programs, and analytics to improve funnel conversion, utilization, and ROI while collaborating with sales, clinical/education, and cross-functional teams.

Guides Invisalign providers on case suitability, product selection, and ClinCheck treatment-plan setup. Reviews and modifies plans for predictability, explains software features and updates, supports doctors’ clinical confidence, and improves clinical-process efficiency. Requires a qualified dentist in Japan with at least six years of experience, preferably including Invisalign treatment planning, plus strong dental knowledge, English proficiency, communication, and presentation skills.

Drive sales growth within large Dental Service Organizations by building C-level relationships, executing national account strategies, negotiating contracts, leading cross-functional teams, and meeting sales targets while traveling frequently (50%-60%).

Provides clinical support and ClinCheck troubleshooting to orthodontic customers, trains internal employees and doctors, develops clinical education and marketing content, supports key accounts and clinical projects, coordinates local studies, collaborates with clinical leaders and KOLs, and represents Align at professional events. The role requires approximately 20–50% travel for customer visits, education events, and training.

Manage a defined sales territory selling Invisalign and digital dental solutions to dental professionals. Use consultative, data-driven selling to acquire high-potential clients, develop account plans, coordinate internal resources, and drive business growth and patient satisfaction.

Develop, test, and deliver C++ features for a Windows-based 3D CAD system and supporting cloud services. Implement and prototype functionality, improve algorithms for performance, write unit tests, participate in code reviews, and collaborate with QA, product, and cross-functional teams to clarify requirements and ensure high-quality releases.

Sell Invisalign and iTero solutions to orthodontists and general dentists within a defined territory. Build and execute territory and account plans, onboard high-potential accounts, use data-driven consultative selling, achieve sales targets, coordinate cross-functional resources, and engage customers virtually and in-person to grow case volume and practice adoption.

Lead Vietnam professional marketing for Align: develop business and marketing plans, manage product portfolio and launches, coordinate forecasting and trainings, liaise with APAC/regional teams, build KOL relationships, oversee budgets and marketing execution, and develop a high-performing team to drive market growth.

Lead day-to-day operations of a UKI Customer Success team, ensuring SLAs/KPIs are met, coaching and developing staff, handling escalations, driving continuous improvement, and collaborating cross-functionally to enhance customer experience.

Manages global revenue accounting policies and methodology for promotions and training programs. Responsibilities include applying ASC 606 and US GAAP, reviewing contracts and accruals, reconciling general ledger accounts, analyzing revenue fluctuations, maintaining SOX controls, improving reporting processes, supporting regional accounting teams, and partnering with Finance, Legal, Sales, and IT on system and process changes.

Act as primary customer contact for Invisalign and iTero enquiries, resolve first-line support tickets, escalate complex issues, share customer feedback, collaborate cross-functionally to improve processes and customer experience, and contribute to regional initiatives and projects.

Design user flows, wireframes, prototypes, and high-fidelity UI across web, mobile, and desktop. Collaborate with product, engineering, and design teams; apply user research and usability testing; ensure accessibility and consistency; provide specs and assets to development; contribute to the global design system and processes.

Sell Invisalign and iTero solutions to orthodontists and general dentists using consultative, data-driven selling. Manage a defined territory, hit sales targets, onboard high-potential accounts, create account and territory plans, coordinate cross-functional resources, and support customers through clinical and business discussions to grow case volume.

Provide clinical leadership and guidance to technicians, handle clinical inquiries and hotline duties, train staff, perform quality sampling, propose process improvements, and collaborate with production, QA, and engineering to resolve Invisalign and CAD-CAM clinical issues.

Creates, manages, and improves digital and instructor-led sales training content for EMEA teams. Develops presentations, videos, microlearning, playbooks, job aids, facilitator guides, and eLearning materials; maintains content in Allego and other platforms; supports onboarding, certification, product training, and sales skills programs; collaborates with subject matter experts; applies AI and modern learning technologies; and ensures content quality, consistency, localization, and accuracy.

Provides first-line customer support for Invisalign and iTero enquiries, resolving tickets, answering questions, escalating complex issues, and maintaining strong customer relationships. Partners with internal teams to ensure consistent customer journeys, shares customer insights, and contributes to support-process improvements, cross-functional projects, and innovation initiatives.