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The Role
Leads troubleshooting, installation, maintenance, and optimization of inside plant network infrastructure across headends and data centers. Delivers optical, electrical, RF, video, and digital transport signals; performs root cause analysis, equipment remediation, facility inspections, and advanced network diagnostics. Collaborates with vendors and stakeholders on infrastructure projects, planning, configuration, and optimization while guiding technical teams. The role requires extensive DOCSIS, HFC, fiber, transport networking, critical infrastructure, and network test equipment expertise, along with physical work and a valid driver’s license.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you have a strong technical background and thrive in complex network environments? Spectrum is seeking an ISP Engineer III to deliver high-quality signals and support critical infrastructure across headend and data centers. You will play a key role in maintaining, installing, and troubleshooting optical and electrical connections that keep Spectrum's networks running smoothly. Your expertise ensures uninterrupted service and strengthens our network reliability.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Education
Skills
#LI-CEB
EIP304 2026-80320 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$86,000.00 and $182,900.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Do you have a strong technical background and thrive in complex network environments? Spectrum is seeking an ISP Engineer III to deliver high-quality signals and support critical infrastructure across headend and data centers. You will play a key role in maintaining, installing, and troubleshooting optical and electrical connections that keep Spectrum's networks running smoothly. Your expertise ensures uninterrupted service and strengthens our network reliability.
How You'll Make an Impact
- Guide Inside Plant teams in troubleshooting and maintaining network elements to support Spectrum's revenue-generating networks
- Deliver and maintain off-air, satellite, and digital transport signals using optical and electrical interfaces, including coaxial, fiber optic, and Ethernet cables
- Install, operate, and remediate headend equipment, performing root cause analysis and break-fix solutions
- Conduct facility inspections and ensure cabling, equipment installation, power and cooling comply with Spectrum standards
- Monitor network services for quality assurance and resolve advanced technical issues through detailed problem diagnosis
- Collaborate with vendors and stakeholders to design, install, and maintain critical ISP infrastructure
- Lead projects involving network planning, configuration, and optimization, often serving as a project team lead
Working Conditions
- Work in a 24x7 fast-paced environment
- Exposure to continuous moderate noise
- Work and travel in inclement weather
- Work all hours, day or night
- Work performed near power facilities and electricity
- Ability to work while standing 50 - 70% of the time
- Ability to safely lift up to 50lbs. individually or with assistance
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's Degree in Electronics, Technology or Sciences or equivalent work experience (6 years)
- NCTI Fiber Installation & Activation Course, Valid SCTE BTCS Certification, NCTI Fiber Testing & Maintenance Course or NCTI Master Technician Certification, and SCTE DVEP
Experience
- 6+ years of Headend Technician, network implementation or electronics work experience
Skills
- Knowledge of related industry specifications and standards IEEE, ANSI, Physical Media/Cabling
- Advanced understanding of being an individual contributor within operations team and working to achieve team and organizational goals. Ability to work collaboratively with cross-functional teams to solve complex issues.
- Advanced knowledge of Fiber test equipment - OTDR, OSA
- Advanced knowledge of RF Signal Delivery
- Advanced knowledge in TCP/IP and the OSI Model
- Intermediate knowledge of network devices; routing and switching hardware
- Basic Working knowledge of optical networking equipment
- Advanced knowledge of Critical infrastructure - HVAC, Generators, DC Plants and inverters
- Advanced operational knowledge of DOCSIS architecture and capacity management
- Advanced knowledge in using ticketing and software tools to support the current operations
- Advanced knowledge of application/network designing software, such as Microsoft Visio
- Advanced knowledge of existing Charter Application/Network data sources, such as InCUR
- Intermediate Knowledge in IPv4 and IPv6 IP Addressing
- Intermediate operational knowledge of Video/VOD/SDV Delivery systems including controllers, content acquisition.
- Advanced knowledge of ISP Playbook
- Advanced skills in methodical, logical and process driven troubleshooting.
- Advanced knowledge of HFC design and operational experience
- Advanced Knowledge of Microwave CARS band and IP transport radios and their performance
- Advanced understanding of how to measure, detect, and record voltage, amperage, and resistance
- Demonstrates effective communication skills, both verbal and written.
- Must demonstrate the ability to adapt and change to ensure the successes of the business
- Ability to use personal computer, software applications, handheld devices and applications
- Ability to differentiate between different sizes and colors of wires
- Ability to work with small components and wires to make cable connections within tight spaces by bending, reaching, and twisting
- Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers
- Ability to safely use weight-bearing equipment (such as ladders) within the maximum limitations of that equipment)
- Ability to read system layouts from blue prints, system maps, and measure distances by using tapes or other measuring devices
- Ability to operate appropriate computer or test equipment associated with position
- Ability to prioritize and organize effectively and work independently
- Knowledge of basic mathematics and electronics
- Proficient Knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
- Proficient Knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies
- Demonstrate proficiency in the use of a computer to compile databases, create documents and interact with various GUI based interfaces
- Demonstrate proficiency in design, installation and maintenance of critical systems
- Demonstrate extensive knowledge of network test equipment
- Extensive knowledge in local and wide area networking communications
- Extensive knowledge of support systems for network management and element management systems
- Valid driver's license with satisfactory driving record within Company required standards
Preferred Qualifications
Education
- Valid certifications pertaining to critical facility infrastructure and Optical Transport
Skills
- Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts
- Ability to perform job from high places (roofs)
- Proficient Knowledge of company products and services
- Proficient Knowledge of National Electric Code and National Electric Safety Code
- Proficient knowledge of video networking, IP networking, DOCSIS, SDV, VOD, and linear
- Proficient knowledge of Hybrid Fiber Coax and DOCSIS/CMTS
- Proficient knowledge of Transport Technologies CWDM, DWDM, SONET, T1, Ethernet and wireless technologies)
- Advanced understanding of advanced video networking, IP networking, and DOCSIS
- Proficient knowledge in local and wide area networking communications
- Basic Linux and server understanding
- Operating knowledge of emergency alert systems
- Project Management experience
- Management or Leadership experience
#LI-CEB
EIP304 2026-80320 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The base pay for this position generally is between
$86,000.00 and $182,900.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Bachelor's degree in Electronics, Technology, or Sciences, or equivalent work experience of six years
- NCTI Fiber Installation and Activation Course, valid SCTE BTCS Certification, NCTI Fiber Testing and Maintenance Course, or NCTI Master Technician Certification, and SCTE DVEP
- Six or more years of Headend Technician, network implementation, or electronics work experience
- Knowledge of IEEE, ANSI, and physical media/cabling standards
- Advanced knowledge of fiber test equipment, including OTDR and OSA
- Advanced knowledge of RF signal delivery, TCP/IP, and the OSI Model
- Knowledge of routing and switching hardware and optical networking equipment
- Advanced knowledge of critical infrastructure, including HVAC, generators, DC plants, and inverters
- Advanced operational knowledge of DOCSIS architecture and capacity management
- Advanced knowledge of network design software such as Microsoft Visio and Charter application/network data sources such as InCUR
- Intermediate knowledge of IPv4 and IPv6 addressing
- Operational knowledge of Video, VOD, and SDV delivery systems
- Advanced knowledge of HFC design and operations
- Advanced knowledge of Microwave CARS band and IP transport radios
- Valid driver's license with a satisfactory driving record
- Certifications pertaining to critical facility infrastructure and optical transport
- Knowledge of the National Electric Code and National Electric Safety Code
- Basic Linux and server knowledge
- Project management experience
- Management or leadership experience
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — A 401(k) with a dollar‑for‑dollar match up to 6% plus an additional 3% company retirement contribution for many roles is repeatedly highlighted, signaling strong long‑term savings support. Materials also note broad eligibility across job postings, reinforcing retirement as a core pillar.
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Affordable Benefits — Health coverage costs are framed as stable because the company says it has absorbed the full premium increases for medical, dental, and vision for the past 12 years, helping keep paycheck deductions steadier than typical trends. This emphasis on cost control is prominently featured on the careers site.
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Wellbeing & Lifestyle Benefits — Tuition‑free degree options via Guild and free or discounted Spectrum services (internet/TV/mobile where available) are positioned as signature offerings that add everyday value beyond base pay. Education and connectivity perks are consistently promoted across role postings.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
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