About Us
Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Waltham, MA, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.
We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.
Our Core Values:
Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
Our Mission: To create conditions within which people can thrive!
We are looking for a motivated and tech-savvy IT Intern to join our team. This internship opportunity is ideal for students or fresh graduates who are eager to gain hands-on experience in IT support, systems administration, troubleshooting, and day-to-day technical operations within a professional work environment.
The ideal candidate is detail-oriented, willing to learn, and passionate about technology and problem-solving.
Duties and Responsibilities:
Provide basic technical support for hardware, software, and network-related concerns
Assist in setting up and configuring laptops, desktops, printers, and other IT equipment
Support user account creation, password resets, and access management
Help monitor and maintain IT inventory and documentation
Assist in troubleshooting system, connectivity, and application issues
Support the IT team in system upgrades, installations, and maintenance activities
Participate in IT-related projects and process improvement initiatives
Ensure compliance with company IT policies and security standards
Perform other administrative and technical tasks as assigned by the IT team
Qualifications:
Currently pursuing or recently completed a degree in:
Information Technology
Computer Science
Computer Engineering
Information Systems
or any related field
Basic understanding of computer hardware, software, and networking concepts
Familiarity with Microsoft Office applications and common operating systems
Strong problem-solving and analytical skills
Good communication and interpersonal skills
Willingness to learn and adapt in a fast-paced environment
Ability to work both independently and collaboratively
Preferred Qualifications (Optional):
Knowledge of basic troubleshooting and networking
Familiarity with Active Directory, ticketing systems, or IT support tools
Experience with programming, databases, or web development is a plus
What You'll Gain:
Hands-on experience in a corporate IT environment
Exposure to real-world technical support and IT operations
Mentorship and guidance from experienced IT professionals
Opportunity to develop technical and professional skills
Potential consideration for future employment opportunities
Skills Required
- Pursuing or recently completed degree in Information Technology, Computer Science, Computer Engineering, Information Systems, or related field
- Basic understanding of computer hardware, software, and networking concepts
- Familiarity with Microsoft Office and common operating systems
- Strong problem-solving and analytical skills
- Good communication and interpersonal skills
- Willingness to learn and adapt in a fast-paced environment
- Ability to work both independently and collaboratively
- Knowledge of basic troubleshooting and networking
- Familiarity with Active Directory, ticketing systems, or IT support tools
- Experience with programming, databases, or web development
What We Do
Full Potential Solutions (FPS) is a new kind of performance-based outsourcing firm that puts culture and employees first, because we believe that happy, fulfilled teams accomplish great things. FPS develops comprehensive multichannel solutions for our partners to drive breakthrough business results. With a focus on increasing customer lifetime value and reducing acquisition costs for large brands, FPS couples the best people with our proprietary analytics and technology to implement effective strategies so our partners can reach their full potential. We develop and implement programs leveraging voice, email, and chat, coupled with direct mail and analytics to improve and optimize: sales / customer acquisition, lead generation, customer care, up-selling, retention and tech support. Our Culture We’re a group of trailblazers and doers. We love knocking down a complex problem and finding a solution. We challenge each other every day to perform our best, and take care of each other while doing it. At FPS, we are committed to creating an exciting culture of collaboration, innovation, leadership and fun. We take the time to invest in our people, providing them with comprehensive tools and training, and develop fulfilling paths for long-term career growth. Our team operates according to four core values that govern everything we do! - Integrity: Do what’s right and put team before self. - Excellence: Deliver exceptional results and reward performance. - Accountability: Take ownership and pride in our work. - Grace: Respect and appreciate one another; make your work personal! Interested? We're Hiring! We’re looking for smart, driven and talented people at all levels to join our rapidly growing team here in Kansas City, Missouri, USA, Waltham, Massachusetts, USA, Manila, Philippines and Chennai, India.
