- 2+ years of experience in Professional Services Operations, Implementation, or Consulting, with at least 1 year in a leadership role or equivalent
- Working knowledge of PMO, Implementation, and Consulting processes and tools
- Understanding of SaaS customer lifecycle from Sales through Customer Success, including handoff points and shared accountability
- Ability to configure and develop within PS tools, including SuiteProjects Pro and Salesforce
- Strong analytical skills with the ability to identify trends, leading indicators, and root causes from operational data
- Comfort working with various data storage methodologies
- Excellent written and verbal communication skills with technical, non-technical, executive, and non-executive audiences
- Bachelor's degree in Business, Information Systems, or a related field
- Experience leading process improvement initiatives in a Professional Services or Consulting environments
- Crucial Conversations certification or equivalent feedback and coaching training
- Familiarity with HCSS construction industry workflows and customer use cases
- Agile approach to work, with the ability to proactively manage a queue of projects alongside team responsibilities
- High level of curiosity and a goal-oriented approach to problem solving
- Lead, coach, and develop a team of Implementation practitioners to deliver consistent, high-quality customer onboarding and consulting outcomes
- Continuously evaluate and improve the systems, workflows, and tools that enable Professional Services delivery at scale
- Support the customer onboarding experience and use engagement signals to drive proactive team action
- Drive data-informed decision making for the Professional Services team through reporting, analytics, and operational support
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
- And more!
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What We Do
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service, while providing a great life for employees.
Why Work With Us
At HCSS, we prioritize people—empowering both our customers and employees to achieve excellence. We promote from within, provide continuous professional growth, and embrace challenges as learning opportunities. Join us to build a meaningful career while delivering exceptional solutions and service.
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HCSS Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We support a flexible, hybrid work environment that empowers employees to do their best work while balancing the needs of their lives outside of work.
