TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor’s offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We’re a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
We are seeking an experienced and highly motivated Implementation Project Manager - Healthcare Integration to lead the implementation of our healthcare communication and workflow platform, including (but not limited to) middleware integrations, secure messaging, and physician scheduling solutions. This individual will manage complex, cross-functional projects involving interoperability with EMRs, ERPs, nurse call systems, telephony, and applications used by clinical staff.
The Implementation Project Manager is integral to the Customer organization’s PMO team, providing exceptional administrator and implementation expertise.
Working in a complex and dynamic environment, this experienced professional will be responsible for TigerConnect software implementation, training, maintenance, and system enhancements to deliver the platform to our customers successfully. You will also be responsible for the successful execution of the project from initiation to closure, including guiding the customer’s change management, ensuring that the project is delivered on time and within scope and budget. You will manage stakeholders, identify and mitigate project risks, and ensure that customer value and ROI are achieved.
The Implementation Project Manager possesses business and technical acumen, sophisticated analytic thinking, advanced knowledge of TigerConnect’s capabilities and integrations, and a demonstrated ability to work collaboratively with team members at all levels, including executive leadership. You will be a champion of the Project Management process and seek opportunities to improve the PMO and interdepartmental collaboration for enhanced project and product output.
What You’ll Be Doing- Lead the initial software implementation of TigerConnect solutions, starting with developing and owning project plans
- Control scope, schedule, dependencies, and resources across concurrent projects
- Identify and mitigate project risks and develop contingency plans
- Establish and maintain effective communication channels with stakeholders, including status reporting and escalation
- Provide leadership and direction to project team members, promoting collaboration and accountability
- Collaborate with product management, engineering, solution design, and clinical teams to ensure alignment and successful delivery
- Ensure resource availability and allocation with management, customers, vendors, and third parties
- Execute Organizational Change Management plans, including user training and customer onboarding
- Track project performance and produce reports on status, budget, metrics, and resource allocation for leadership
- Adhere to project management best practices and contribute to continuous process improvement
- 5+ years of project management experience, preferably in healthcare or SaaS
- Bachelor’s degree in STEM, Business, or related field
- Expert knowledge of project management methodologies, tools, and systems
- Experience delivering Organizational Change Management, training, and executive communications
- Strong customer relationship and communication skills with technical and non-technical audiences
- Strong critical thinking and problem-solving skills
- Superior organizational skills and ability to manage multiple projects simultaneously
- Willingness to travel up to 30%, including the U.S.
- Strong English fluency (spoken and written)
- Ability to work from the TigerConnect Mexico City office a minimum of 2 days per week
- Project management certification (PMP, CSM, etc.)
- Healthcare industry experience, including hospital clinical workflows
- Experience implementing middleware platforms involving HL7, EMR/ERP/API integrations (Epic, Cerner, Meditech, etc.)
- Experience with interoperability platforms, workflow automation, or clinical alerting
- Familiarity with telephony and nurse call systems (Rauland, Hillrom, Ascom, Cisco, etc.)
Perks & Benefits We Offer:
Join us in our prime office space in the heart of Mexico City's Reforma area; Our hybrid teams unite top talent from Mexico, the US, and beyond, offering flexibility and collaboration
Enjoy our comprehensive benefits with excellent private medical, dental, vision, and life insurance coverage for you and your family
Focus on your well-being through our wellness reimbursement program and company-wide wellness days (extra days off to rest and recharge)
Take advantage of extra perks and benefits, including a savings fund, monthly teleworking allowance, grocery vouchers, and travel insurance
In addition to the minimum days off required by law, our Flexible Time Off program gives you extra time to enjoy the things you love
Join a mission-driven team committed to making a real impact in the world of healthcare
Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We’ve been recognized as one of the Best Places to Work in Los Angeles (2022, 2023, 2024, 2025), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). Our team in Mexico was recognized as a Great Place to Work and Best Place to Code in 2026. We were also honored to be named to Inc. 5000’s list of Fastest Growing Companies.
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
TigerConnect uses BrightHire to record our interviews, allowing your interviewer to focus more on the conversation and less on taking perfect notes. It also helps ensure a more fair and consistent hiring process for the best possible interview experience. Learn more about BrightHire, and how it promotes equitable hiring here.
Our interviews are confidential and privacy is very important to us. You can ask the interviewer to stop the recording at any time. If you do not want BrightHire to record any of your interviews, click here.
What the Team is Saying
TigerConnect Compensation & Benefits Highlights
-
Healthcare Strength — Public descriptions outline excellent medical, dental, and vision coverage, and feedback suggests premiums are low and coverage is comprehensive.
-
Leave & Time Off Breadth — Flexible time off with no stated cap is paired with company‑wide wellness days, offering multiple avenues to recharge. Remote/hybrid options further support practical time‑off flexibility.
-
Wellbeing & Lifestyle Benefits — Wellness and learning perks include quarterly wellness allowances, LinkedIn Learning access, and home‑office reimbursement, alongside other lifestyle perks. Feedback suggests these extras enhance day‑to‑day support for both remote and on‑site staff.
TigerConnect Insights
Similar Jobs
What We Do
TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes. Trusted by more than 7,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day.
Why Work With Us
TigerConnect believes that the people building and supporting our products are the core to our success. From our outstanding benefits package to our focus on mental health & wellbeing to our life-saving products — working at TigerConnect allows you to build partnerships and truly make an impact on how healthcare communication is delivered.
Gallery
TigerConnect Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
