About this opportunity:
Join us as an IT Infrastructure Engineer at Ericsson and contribute to the flawless delivery of our top-tier IT services. As part of the IT Infrastructure Operations India team, you'll ensure to provide support on Incidents, Problem resolutions and technical operations/deployments on remote access solution technologies & Products such as Firewalls hosting Remote access module/VPNs, Citrix Load Balancers and Desktop virtualization, Network connectivity using Routers, Switches, Cloud infra, etc.
What you will do:
• Design solutions keeping in view of the Functional as well as the security requirements thereby meeting compliance as per Security Policy.• Arranging scheduled upgrades and updating equipment to the latest firmware releases along with monitoring to maximize Network/Device performance.• Investigating faults in the network by handling Incidents (P1 through P4) and provide the resolution within the SLAs • Close collaboration with Product vendors like Pulse Secure, Palo Alto, Citrix. etc. to discuss on ongoing issues, RMAs, new releases, etc. and take required actions. • Reporting network status to the key stakeholders • Must be a self-starter and able to work with a minimum of supervision • Able to maintain a positive and cooperative attitude in stressful situations
The skills you bring:
• Education - Academic degree, minimum on bachelor level, in engineering (IT, Telecom)• Experience - Minimum 10 years• Strong Technical Skills on L2 and L3 Remote access solutions.• Hands on experience in Design, Deployment/Implementation and troubleshooting of Global Protect, Palo Alto, Citrix NetScaler, and Xen App Desktop, Cloudflare access (ZTNA), WARP, Zero Trust Technologies.• Good understanding on Cloud Platforms like AWS, Azure and Citrix Cloud.• Worked in Agile/DevOps ways of working and understand ISMS Controls Implementation • Understanding on bringing the Automation ideas in the ways of working.• Understand ITIL incident, problem, and change management practices, working to defined service level agreements • Flexible in approach to work content and responsibilities, along with out of hours and On Call Support during weekends and holidays.• Self-motivated & can perform multitasking
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 787241
Skills Required
- Bachelor's degree in Engineering (IT or Telecom)
- Minimum 10 years relevant experience
- Strong L2/L3 remote access and network solution skills
- Hands-on experience with GlobalProtect, Palo Alto, Citrix NetScaler, XenApp, Cloudflare Access (ZTNA), WARP, and Zero Trust technologies
- Good understanding of AWS, Azure, and Citrix Cloud
- Experience with Agile/DevOps ways of working and ISMS controls implementation
- Familiarity with automation ideas and implementations
- Knowledge of ITIL incident, problem, and change management and working to SLAs
- Willingness to work flexible hours, including on-call, weekends and holidays
- Self-motivated, able to multitask and work with minimal supervision
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
