We are looking for an experienced ICT Program Manager to lead key telecom software programs in the BSS/OSS domain across Europe. You will be the central point of coordination for complex customer deliveries, bringing together teams, partners and stakeholders to make large-scale transformations happen.
This is a senior, hands-on leadership role without formal line management. You will set direction, keep execution on track and ensure that commitments to the customer and the business are met. As part of the role, you will also contribute to Prime Integration, coordinating multiple delivery parties and helping create a seamless customer experience.
This role is primarily based in Düsseldorf, but can be based in other Ericsson locations across Europe.
What you will do
- Lead medium to large transformation and integration programs in the BSS/OSS space, delivering against agreed scope, timelines, quality standards and budgets.
- Support Prime Integration by coordinating Ericsson teams, customers, partners and subcontractors across the delivery landscape.
- Build strong relationships with senior customer stakeholders, typically at Director and VP level, with exposure to CTO-level engagement.
- Define and clarify program scope, establish the delivery structure and secure the capabilities and resources needed for success.
- Run program governance by tracking progress, managing risks and issues, and keeping stakeholders aligned.
- Control scope changes and change requests, ensuring that impacts are understood, approved and documented.
- Partner with sales and account teams during pre-sales to shape execution plans, estimates, delivery models and resourcing.
- Provide clear leadership for cross-functional and multi-country teams, creating a confident and delivery-focused environment.
- Coordinate partners and subcontractors, align their activities with program goals and monitor performance.
- Monitor program financials, optimize costs and identify opportunities for add-on business.
- Ensure delivery remains aligned with contractual commitments and contributes to a high level of customer satisfaction.
The skills you bring
Must-have
- Several years of experience as an ICT Project Manager, Program Manager or in a similar role, typically with seven or more years in complex delivery environments.
- Strong understanding of telecom BSS/OSS domains, such as charging, billing, mediation, order management and product catalog.
- Proven experience leading multi-million-budget transformation or integration programs, ideally in multi-country and multi-party environments.
- Experience with Prime Integration or comparable end-to-end coordination of complex customer and partner deliveries.
- Solid skills in scope, risk, issue and financial management, with a track record of delivering against contractual commitments.
- Experience working with senior customer stakeholders and virtual, international teams.
- Excellent communication and stakeholder-management skills, with a calm and confident presence.
- Strong leadership through influence rather than hierarchy, combined with clear and pragmatic decision-making.
- Fluent English; additional European languages are an advantage.
Nice-to-have
- Experience gained with a telecommunications operator, systems integrator, telecom technology provider or another organization delivering BSS/OSS solutions.
- Exposure to mission-critical transformation and integration programs for European operators.
- Recognized project or program management certification and familiarity with relevant telecom or service-management frameworks.
- Experience working with modern project-management and financial-monitoring tools.
- Experience coordinating multiple suppliers, partners or subcontractors in a complex delivery environment.
- MBA or comparable business education.
- Previous people-management experience.
Skills Required
- Several years of experience as an ICT Project Manager, Program Manager, or similar, typically seven or more years in complex delivery environments.
- Strong understanding of telecom BSS/OSS domains, including charging, billing, mediation, order management, and product catalog.
- Experience leading multi-million-budget transformation or integration programs, ideally in multi-country and multi-party environments.
- Experience with Prime Integration or comparable end-to-end coordination of complex customer and partner deliveries.
- Strong scope, risk, issue, and financial management skills with a record of delivering contractual commitments.
- Experience working with senior customer stakeholders and virtual, international teams.
- Excellent communication and stakeholder-management skills with a calm and confident presence.
- Leadership through influence rather than hierarchy, with clear and pragmatic decision-making.
- Fluent English.
- Additional European languages.
- Experience with a telecommunications operator, systems integrator, telecom technology provider, or BSS/OSS solutions organization.
- Exposure to mission-critical transformation and integration programs for European operators.
- Recognized project or program management certification and familiarity with telecom or service-management frameworks.
- Experience with modern project-management and financial-monitoring tools.
- Experience coordinating multiple suppliers, partners, or subcontractors in a complex delivery environment.
- MBA or comparable business education.
- Previous people-management experience.
What the Team is Saying
.png)
.png)
Ericsson Compensation & Benefits Highlights
-
Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
-
Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
-
Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
Gallery
.jpg)
.jpg)
.jpg)
.jpg)
.jpg)
Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
