About the opportunity
We are seeking a senior ICT Program Director to lead some of our most complex and high-impact telecom software programs in the BSS/OSS domain. You will own large, multi-country transformations that are critical to both our customers' businesses and Ericsson's success.
Operating at executive level, you will shape strategy with sales and customer leadership, steer major decisions and ensure that ambitious programs and deals remain deliverable, profitable and on track. You will be accountable for successful contract fulfilment, customer satisfaction and overall program performance from initiation through completion.
This role is primarily based in Düsseldorf, but can be based in other Ericsson locations across Europe.
What you will do
- Own large, complex transformation programs and multi-country BSS/OSS deliveries with significant strategic and financial impact.
- Lead Prime Integration activities, taking end-to-end responsibility for coordinating Ericsson, customer, partner and subcontractor contributions.
- Co-shape program and deal strategy with account teams, balancing customer ambition, commercial objectives and delivery feasibility.
- Build trusted relationships with senior customer stakeholders, including CTO and C-suite level, and act as a strategic advisor.
- Lead executive governance through steering committees, escalations and key decision forums.
- Design and establish robust program structures, including the organization, delivery approach, plans, financial models and vendor strategy.
- Take accountability for contract fulfilment, customer satisfaction, scope control and management of change requests.
- Provide strong, visible leadership to cross-functional and multi-country teams, partners and suppliers.
- Manage complex partner and subcontractor landscapes, including contractual performance, delivery quality and cost efficiency.
- Own program financial performance, including forecasting, margins, cost control and identification of upsell or add-on opportunities.
- Share best practices, mentor other program leaders and contribute to strengthening Ericsson's delivery capabilities.
The skills you bring
Must-have
- Extensive experience as an ICT Program Director or in a comparable senior leadership role, typically with 10 or more years of experience leading large, complex programs.
- Deep expertise in telecom BSS/OSS domains and a strong understanding of how these systems support operator environments.
- Proven experience leading large, multi-country transformation, integration or delivery programs with significant budgets.
- Experience with Prime Integration and the ability to coordinate complex delivery ecosystems across customers, internal teams, partners and subcontractors.
- Strong commercial and contractual understanding, with a proven ability to manage contract fulfilment, protect margins and meet customer expectations.
- Significant experience engaging with CTO and C-suite stakeholders and driving decisions in demanding environments.
- Advanced skills in program governance, risk and issue management, scope control and financial steering.
- Strong leadership presence, with the ability to align diverse stakeholders and virtual teams around clear goals.
- Excellent communication skills, including the ability to make complex topics simple and actionable for senior audiences.
- Fluent English; additional European languages are an advantage.
Nice-to-have
- Experience gained with a telecommunications operator, systems integrator, telecom technology provider or other organization delivering large-scale BSS/OSS transformations.
- Experience leading mission-critical programs for European or international operators.
- Recognized project or program management certification and familiarity with relevant telecom or service-management frameworks.
- Experience mentoring and developing program managers or leading communities of practice.
- MBA or comparable business education.
- Previous people-management or line-leadership experience.
Skills Required
- 10 or more years of experience leading large, complex programs or comparable senior leadership experience
- Deep expertise in telecom BSS/OSS domains and operator environments
- Experience leading large, multi-country transformation, integration, or delivery programs with significant budgets
- Experience with Prime Integration and coordinating customers, internal teams, partners, and subcontractors
- Strong commercial and contractual understanding, including contract fulfilment, margin protection, and customer expectations
- Experience engaging CTO and C-suite stakeholders and driving decisions
- Advanced program governance, risk and issue management, scope control, and financial steering skills
- Strong leadership presence and ability to align diverse stakeholders and virtual teams
- Excellent communication skills for senior audiences
- Fluent English
- Additional European languages
- Experience with a telecommunications operator, systems integrator, telecom technology provider, or similar organization
- Experience leading mission-critical programs for European or international operators
- Recognized project or program management certification and familiarity with telecom or service-management frameworks
- Experience mentoring and developing program managers or leading communities of practice
- MBA or comparable business education
- Previous people-management or line-leadership experience
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as broad and reliable, with multiple medical plan choices, dental/vision, and mental-health/EAP resources. Available descriptions highlight healthcare and disability insurance as consistent strengths.
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Retirement Support — U.S. materials point to an automatic company 401(k) contribution plus matching that can add up to a notably high employer contribution, and some regions also offer pension options. This structure is often cited as a meaningful component of total rewards.
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Leave & Time Off Breadth — Time-off programs are characterized as generous, with sizable vacation allowances, paid holidays, sick time, volunteer time, and strong parental leave in some locations. PTO is frequently highlighted as a standout element of the package.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
