Summary
PAI is a nationally licensed TPA, delivering flexible solutions across group health plans, ancillary products, and P&C programs, and offering innovative approaches to support client partners. We currently provide administrative services for both traditional self-funded accounts, as well as providing business process outsourcing solutions for regional and national businesses.
Description
Position Purpose:
Directs tactical and operational to support business goals. Develops and manages strong working relationships with all leadership of all customers and lines of business. Ensures continuous customer satisfaction. Liaison between the IT staff and the sister companies/parent companies.
Location:
Location:
This role is Full-time (40 hours a week Monday-Friday) onsite, located in Columbia, South Carolina.
Logistics:
This position is with Planned Administrators Inc. (PAI) – one of BlueCross BlueShield's South Carolina subsidiary companies.
This position is not eligible for sponsorship now or in the future.
What You’ll Do:
Mentor and coach management team on staff management, employee development, addressing performance issues, resource planning, and strategic objectives. Promote professional growth. Provide guidance and leadership in staff and resource management, team building and training to ensure organizational effectiveness.
Responsible for managing the business and operational technical interface to the customer. Responsible for building and maintaining relationships that can be leveraged to support the achievement of business and technical objectives. Works with the business leadership team to influence strategic business decisions regarding the use of technology.
Assesses the relative impact of emerging technology to the customers' strategic business needs and interprets their meaning to customer leadership team. Participates in business technology planning, bringing current knowledge and future vision of technology and systems to business processes for a competitive advantage.
Gains familiarity with our current products and promotes current systems to meet the customer's business needs and corporate strategy. Represents customer account in all I/S efforts that will impact their customer.
Reviews project management activities and ensure that work is authorized, funded, prioritized and that a quality product is delivered. Monitors execution of actual hours against planned hours. Monitors work progress and manages customer expectations throughout the project life-cycle.
Interacts with internal and external customers to ensure continuous customer satisfaction with accounts managed.
Provides management guidance and oversight to subordinate staff. Manages the day-to-day operations of the area of responsibility.
To Qualify for This Position, You’ll Need the Following:
Required Education:
Bachelor's
Required Work Experience:
10 years related IT experience, that can be inclusive of business functioning on the IT platform of AMMS or other commercial payer systems.
5 years management experience OR equivalent military experience in grade E4 or above (may be concurrent).
Required Skills and Abilities:
Demonstrate the ability to productively lead a cross-functional team of managers and peers.
Strong knowledge of technical trends and how to apply new technology.
Understanding of I/S competencies and the value they bring to a customer's business processes.
Excellent verbal and written communication skills.
Ability to network and work within a complex matrix organization.
Ability to manage customer expectations throughout the product life cycle.
Ability to learn the complex interdependencies between business systems.
Ability to navigate complexities to meet the needs of the customer.
Strong communication skills to present in front of C-Suite customers and team executives.
Required Software and Tools:
Standard office equipment.
We Prefer That You Have the Following:
Direct hands-on experience with cloud computing and integration.
Experience with security, risk and compliance frameworks.
Experience managing IT operations.
Familiarity with NIST Frameworks.
Our comprehensive benefits package includes the following:
We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.
Subsidized health plans, dental and vision coverage
401k retirement savings plan with company match
Life Insurance
Paid Time Off (PTO)
On-site cafeterias and fitness centers in major locations
Education Assistance
Service Recognition
National discounts to movies, theaters, zoos, theme parks and more
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
Some states have required notifications. Here's more information.
Skills Required
- Bachelor's degree
- 10 years related IT experience (including business functioning on AMMS or other commercial payer systems)
- 5 years management experience or equivalent military experience (E4 or above)
- Ability to lead a cross-functional team of managers and peers
- Strong knowledge of technical trends and application of new technology
- Understanding of information systems competencies and business value
- Excellent verbal and written communication skills
- Ability to network and work within a complex matrix organization
- Ability to manage customer expectations throughout product life cycle
- Ability to learn complex interdependencies between business systems
- Ability to navigate complexities to meet customer needs
- Ability to present to C-Suite customers and team executives
- Standard office equipment
- Direct hands-on experience with cloud computing and integration
- Experience with security, risk and compliance frameworks
- Experience managing IT operations
- Familiarity with NIST Frameworks
BlueCross BlueShield of South Carolina Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BlueCross BlueShield of South Carolina and has not been reviewed or approved by BlueCross BlueShield of South Carolina.
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Healthcare Strength — The package includes multiple medical and dental plan options, free vision, company‑paid life insurance, and short‑/long‑term disability, plus wellness programs and an EAP. On‑site clinics and fitness centers at major locations complement core health coverage.
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Leave & Time Off Breadth — Paid time off starts at about four weeks per year alongside nine paid holidays. This provides substantial baseline leave from day one.
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Wellbeing & Lifestyle Benefits — Wellness discounts, coaching, and incentives are emphasized, with on‑site fitness resources where available. Additional tools and services support day‑to‑day wellbeing.
BlueCross BlueShield of South Carolina Insights
What We Do
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state. We are the largest insurance company in South Carolina. We are also the only one that has an A+ Superior A.M. Best rating. We are one of the nation's leading government contract administrators. We operate one of the most sophisticated data processing centers in the Southeast and have a diverse family of subsidiary companies. Our full-time employees enjoy benefits like a 401(k) retirement savings plan with company match, subsidized health plans, free vision coverage, life insurance, paid annual leave and holidays, wellness programs and education assistance. If you are a full-time employee in the National Guard or reserves, we will cover the difference in your pay if you are called to active duty. BlueCross has a dedicated corporate culture of community support. Our employees are some of the most giving in the country. They support dozens of nonprofit organizations every year. If you're ready to join a diverse company with secure, community roots and an innovative future, apply for a position now!
