At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners - vets and service providers - alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That is why we continue to think outside the Chewy box to delight, surprise, and thank our loyal pet lovers.
Our Opportunity
Chewy is seeking an HR Generalist to join the pack in our Plantation, FL office. This role provides broad HR support across our Corporate, Chewy Vet Care, and Customer Care organizations. You will resolve specialized Team Member requests referred through HR Shared Services or HR Business Partners, advise leaders on day-to-day people matters, and use sound judgment to navigate moderately complex situations. The ideal candidate is a versatile, proactive HR professional who builds trust through accurate, timely support and continuously looks for ways to improve how HR serves the organization.
What You'll Do
HR Consultation & Team Member Support
- Provide responsive, consistent HR guidance to Team Members and leaders across supported Corporate, Chewy Vet Care, and Customer Care organizations.
- Interpret HR policies, practices, and employment standards and apply them effectively to routine and moderately complex situations.
- Assess Team Member concerns, gather relevant facts, identify risk, and determine appropriate next steps, or escalation.
- Build trusted partnerships with leaders by providing practical guidance on day-to-day Team Member matters, conflict resolution, and people management practices.
- Support leave and accommodation, relocation, immigration, contingent workforce, licensing, and other specialized HR processes in partnership with the appropriate teams.
Team Member Relations & Performance Management
- Conduct structured intake conversations and workplace fact-finding; document information objectively and develop well-reasoned findings and recommendations.
- Advise leaders on performance concerns, policy violations, disciplinary actions, while balancing policy, precedent, business context, and risk.
- Coach leaders to address performance and workplace concerns.
Workforce Insights, Talent & Engagement
- Analyze Team Member data, feedback, and operational trends to identify patterns, workforce implications, and opportunities for proactive support.
- Support talent and performance processes, including administrative support, facilitation of discussions, documentation and follow up with people leaders.
- Develop and facilitate listening sessions and other engagement activities; synthesize themes and support practical action planning.
- Maintain accurate people reports and translate relevant trends into clear, actionable insights for HR partners and leaders.
HR Operations & Continuous Improvement
- Maintain data integrity across HR systems and ensure case records, repositories, job aids, and standard operating procedures are current and accurate.
- Manage a high-volume workload with strong prioritization, responsiveness, attention to detail, and follow-through.
- Identify root causes and improvement opportunities using data, stakeholder feedback, and operational observations.
- Develop practical, scalable solutions that improve consistency, efficiency, and the Team Member experience, and communicate recommendations clearly to stakeholders.
- Coordinate or facilitate training on HR policies, processes, and tools.
What You'll Need
- Bachelor's degree in Human Resources, Business, or a related field, or equivalent practical experience.
- 3+ years of progressive core human resources experience.
- Experience supporting Team Member relations, performance management, policy interpretation, and core HR processes.
- Strong problem-solving, critical-thinking, written and verbal communication, and interpersonal skills.
- Ability to interpret workforce data, identify meaningful trends, and translate insights into clear recommendations.
- Strong ownership, prioritization, attention to detail, and comfort operating in a fast-paced environment with ambiguity and change.
- Ability to maintain confidentiality and handle sensitive personal and business information.
- Position may require occasional travel.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor's degree in Human Resources, Business, or related field or equivalent practical experience
- 3+ years of progressive core human resources experience
- Experience supporting employee relations, performance management, and policy interpretation
- Experience conducting workplace fact-finding and documenting findings and recommendations
- Ability to interpret workforce data, identify trends, and translate insights into recommendations
- Strong problem-solving, critical-thinking, written and verbal communication, and interpersonal skills
- Strong ownership, prioritization, attention to detail, and comfort operating in a fast-paced environment with ambiguity
- Ability to maintain confidentiality and handle sensitive personal and business information
- Experience supporting leave and accommodation, relocation, immigration, contingent workforce, and licensing processes
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
