The Role
Administers HRIS platforms, employee data, system integrations, interfaces, reporting, and third-party vendor relationships. Maintains accurate employee records, audits files, supports payroll and compliance reporting, troubleshoots HR system issues, trains users, and develops routine and ad hoc reports. Handles sensitive employee information and responds to employee, auditor, and government agency requests.
Summary Generated by Built In
Job Summary & Responsibilities
As a Human Resources Operations Specialist with Ryman Hospitality Properties (RHP), you'll maintain the integrity and functionality of data within our HR technology platforms, ensuring accurate employee information that supports HR operations and informed decision-making. You'll support efficient HR operations through HRIS administration, employee data management, reporting, and technical support for HR systems and related vendors. As the ideal candidate, you combine strong HRIS technical skills, attention to detail, and analytical aptitude with excellent customer service and discretion in handling sensitive employee information. Reports to Director HR Operations.
- Ensure data updates in employee master files successfully feed into integrated systems, such as recruiting, on-boarding, time and attendance, performance, compensation, learning, and point-of-sale.
- Maintain existing internal and external data flows, system interfaces, and reporting to ensure accurate data for payroll, benefits, vendors, regulatory agencies, auditors, etc. Manage scheduling and distribution of required reports.
- Provide system administration across all HRIS platforms including table and data feed
maintenance. - Update, validate, audit, and correct employee records (including hires, transfers, pay changes, status changes, performance ratings, terminations, etc.) in accordance with internal policy and legal requirements, ensuring proper audit documentation and approval workflows.
- Support various HR system projects as well as other third-party vendor relationships, support HR system including troubleshooting technical issues. Provide support for HRIS practitioners, including providing end-user training, documentation, and resources.
- Complete required compliance reporting including the filing of EEO-1 and provide data for additional reporting including 401(k) audit, Work Comp, OSHA, etc. Maintain working knowledge of I-9 documentation requirements; review incoming forms for compliance and conduct periodic audits.
- Generate and distribute routine reporting such as rosters, turnover, average hours auditing, and terminations. Develop and execute ad hoc HR reporting as needed. Provide data summaries or statistical analysis for use in strategic planning or decision-making.
- Respond to employees, audit, and government agency requests with prompt, courteous customer service and manage sensitive employee information with professionalism and discretion.
- Perform other duties as assigned.
Education
- High school diploma or equivalent required
- Degree in related field preferred
Experience
- 3+ years' experience in HRIS administration, HR operations, payroll, benefits, or a related Human Resources support function
- Experience maintaining employee data, auditing records, and supporting HR system
administration - Experience with reporting, data validation, and compliance-related processes
- Experience supporting HR system implementations, upgrades, integrations, or testing preferred
Knowledge, Skills and Abilities
- Effective interpersonal, verbal, and written communication skills
- Strong attention to detail and commitment to data accuracy and integrity
- Ability to maintain confidentiality and exercise discretion when handling sensitive information
- Familiarity with I-9, EEO-1, basic compliance reporting
- Advanced Excel skills required, Microsoft Access database experience a plus
Physical Requirements
Speak and hear to communicate and use both near and far vision. Frequently sit with some walking and standing for office/property navigation. Frequently lift/carry up to 25 lbs. Continually use gross motor skills with frequent use of bi-manual dexterity and fine motor skills for computer use.
Working Conditions
In-office position based in a corporate environment with individual workspaces and shared common areas which support focused work while encouraging regular interaction among colleagues. Moderate background noise typical of a collaborative office setting.
Skills Required
- High school diploma or equivalent
- 5+ years of HRIS administration or similar experience
- HRIS maintenance and report writing experience
- Exposure to and understanding of APIs, system integrations, and file feeds
- Effective interpersonal, verbal, and written communication skills
- Strong attention to detail and accuracy
- Familiarity with HR compliance requirements, including labor laws, reporting requirements, and tax withholding
- Advanced Microsoft Excel skills
- Degree in a related field
- Microsoft Access database experience
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The Company
What We Do
Opry Entertainment Group is a preeminent live entertainment and media company dedicated to country music lifestyle fans globally. Guided by an unparalleled country music legacy, the company connects artists and fans through unforgettable live experiences, iconic venues, and powerful storytelling. Their portfolio includes world-famous brands such as the Grand Ole Opry, Ryman Auditorium, ACL Live, and Ole Red, supported by a commitment to innovation and excellence in hospitality and media.
