HR Operations Executive

Role Summary and Impact

The HR Operations Executive is at the heart of our people experience, owning the end-to-end employee lifecycle from day one to last day. This role takes full accountability for onboarding, offboarding, and confirmation processes, ensuring every touchpoint is seamless, timely, and reflects the WPP Media standard. Beyond lifecycle management, the role covers benefits administration, HRDC submissions, Employment Pass applications, and HR process coordination.

We are looking for someone who is proactive, driven, and genuinely passionate about people operation, stay ahead of deadlines, and bring energy and rigour to everything you touch. If you are growth-oriented and want to build a meaningful career in HR, this is your platform.

Skills and Experience
This role reports to the Senior Manager, People Operations.
3 Best Things About the Job

1. Work in a dynamic environment alongside the most inspirational and talented people in the media industry.
2. Take on a varied role where no two weeks are the same, with responsibility for key areas of our function and the opportunity to build relationships across all levels.
3. Play a crucial role in ensuring the smooth functioning of the business, delivering impactful work that supports employees and operations.

Measures of Success

In Three Months, You Would Have:

• Developed a thorough understanding of WPP Media's teams and their functions.
• Started building strong working relationships with key internal stakeholders.
• Managed vendor relationships for employee insurance and benefits administration.
• Independently handled employee and leave-related queries.

In Six Months, You Would Have:

• Mastered the administration of confidential master data, staff databases, and HR documentation, ensuring they are audit-ready.
• Taken full ownership of onboarding, offboarding, and confirmation workflows with minimal supervision.
• Built strong, trusting relationships with team members, line managers, and the wider Group.
• Demonstrated independent ownership of HRDC applications, EP case tracking, insurance administration, and employee movement documentation.

Responsibilities of the Role

Onboarding, Offboarding & Confirmations

• Own the full onboarding experience for new joiners, coordinate pre-boarding paperwork, system access, induction schedules, and Day 1 readiness across all stakeholders.
• Manage the offboarding process end-to-end, including exit documentation, clearance coordination, final pay inputs, and leaver communications.
• Track and administer the confirmation process for all employees on probation issue confirmation letters, follow up with line managers on assessments, and maintain accurate timelines.
• Act as the primary point of contact for employees navigating key lifecycle milestones, ensuring a consistent and positive experience at every stage.

Employee Lifecycle & HR Operations

• Maintain and manage accurate HR records, including new hires, transfers, confirmations, terminations, and job classification changes.
• Prepare and issue employee movement, confirmation, and other HR-related letters promptly and accurately.
• Administer and update organisational charts, training databases, and employee master lists.
• Ensure HR documentation and processes comply with company policies and audit standards.

Benefits, Insurance & HRDC

• Manage employee benefits programmes, including medical, dental, and insurance coverage.
• Administer insurance enrolment for new hires, updates for movers and leavers, and removals for exiting employees.
• Liaise with insurance providers on policy updates, renewals, and claims management.
• Conduct insurance data analysis to monitor utilisation trends and identify optimisation opportunities.
• Manage HRDC applications, claims, and submissions, ensuring compliance and proper record-keeping.
• Support year-end benefit census activities and address employee queries related to benefits and insurance.

Employment Pass & Immigration Support

• Support the preparation and submission of Employment Pass applications and renewals, coordinating with relevant authorities and internal stakeholders.
• Track EP timelines, maintain accurate case records, and proactively flag upcoming renewals or compliance requirements.
• Liaise with immigration consultants or MDEC where applicable, ensuring all documentation is complete and submissions are on time.

HR Operations Support

• Maintain employee data accuracy in HR systems and records.
• Support HR reporting, internal audits, and data-driven initiatives.
• Contribute to continuous improvement of HR processes, documentation, and employee experience.
• Undertake any other HR tasks as and when required.

What You Will Need

Qualifications & Experience

• Bachelor's Degree in Human Resource Management, Business Administration, or a related field.
• Atleast 1 year of hands-on experience in HR Operations or HR Administration.
• Demonstrable experience managing onboarding, offboarding, and probation confirmation processes.
• Proficiency in Microsoft Office, particularly Excel; familiarity with HRIS systems is a plus.
• Prior experience in a media agency or fast-paced multinational environment is advantageous.

Added Advantage

• Experience with HRDC (formerly HRDF) applications, claims, and compliance. You know the process and can run it independently.
• Exposure to Employment Pass applications and Malaysian immigration processes, including ESD-track submissions.

Who You Are

• On top of things. You track deadlines before they become problems and keep all moving parts organised without being prompted.
• Quick on your feet. You think clearly under pressure, adapt fast, and find solutions rather than waiting for direction.
• A results-driven executor. You follow through, close the loop, and take ownership of everything in your remit.
• Passionate about people operations. You understand that HR touches every person in the organisation and you take that seriously.
• Growth-oriented. You actively seek to learn, improve processes, and build your own expertise as the business evolves.
• You believe HR can and should be done exceptionally well, and you hold yourself to that standard every day.
• High sense of ownership and accountability. You treat every task as your own, see it through to completion, and never let things fall through the cracks.
• Trustworthy and discreet. You handle sensitive and confidential information with the professionalism it demands.

Life at WPP Media & Benefits 

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.  

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.  Please note that while our philosophy is the same across WPP, benefits may vary by office/country.  

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