As an HR Operations Associate, you’ll help make everyday HR support simple and effective for Smartlies. You’ll be a first point of contact for employees, support key moments like onboarding and offboarding, and keep our HR information and systems accurate and useful. You’ll also learn how we use Workday, AI, and other tools to deliver a great employee experience at scale.
What You Will Do- Provide friendly, first-line support for everyday employee and manager HR questions, escalating more complex, sensitive or employee relation matters to the right person.
- Support onboarding and offboarding, helping create a smooth experience for employees joining and leaving Smartly.
- Complete routine Workday transactions supporting offboarding, onboarding, mobility, and time & absence processes, keeping employee records and HR data accurate and up to date.
- Maintain our HR knowledge content, including articles, FAQs, and guidance, and flag information that is unclear, outdated, or missing.
- Use approved AI tools to find information, improve content, and make routine work more efficient, while checking outputs carefully and protecting confidential information.
- Help employees and managers use Workday and HR self-service tools effectively.
- Spot recurring questions or process issues and share them with the team so we can keep improving how HR support works.
- You’re interested in building a career in HR Operations, People Operations, or a similar field.
- You have some experience in an administrative, operational, customer service, or people-focused environment. Previous HR experience is helpful but not essential.
- You’re organized, detail-oriented, and care about getting things right.
- You communicate clearly and empathetically and enjoy helping people find answers.
- You’re comfortable learning new technology and following established processes. Workday experience is helpful but not required.
- You’re interested in using AI and other technology responsibly to work more effectively.
- You handle confidential information thoughtfully and know when to ask for help or guidance.
- Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
- Generous healthcare packages & mental health benefits
- 401K plus matching & equity grants for all new Smartlies
- Wellness benefit & learning reimbursement opportunities
- Volunteer time off days & company donation matching opportunities
- And so much more…
Smartly is committed to being the best place to work for growth-minded individuals to thrive - explore more in our Culture Handbook!
The base pay range for this position is as mentioned below per year, plus an annual performance bonus. We take into consideration an individual’s background, expertise, and experience in determining final salary. In addition to annual salary, Smartly’s total rewards provide employees with stock options, medical/dental/vision insurances, retirement savings benefits, parental leave, 5 weeks vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: $65,000 - $85,000
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.
Skills Required
- Interest in building a career in HR Operations, People Operations, or a similar field
- Some experience in an administrative, operational, customer service, or people-focused environment
- Organization and attention to detail
- Clear and empathetic communication skills
- Ability to learn new technology and follow established processes
- Interest in using AI and technology responsibly
- Ability to handle confidential information thoughtfully and seek guidance when needed
- Previous HR experience
- Workday experience
What the Team is Saying
Smartly Compensation & Benefits Highlights
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Leave & Time Off Breadth — Five weeks of paid vacation, 11 paid holidays, and unlimited sick days are described for U.S. roles, with leave highlighted as a standout element. Feedback suggests the policy is a strong headline benefit where it applies.
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Healthcare Strength — Medical, dental, vision, and mental-health support are included in published benefits, with health coverage characterized as a strong component. Life and disability insurance are also noted.
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Retirement Support — A 401(k) with employer matching is part of the U.S. package. This retirement support is positioned as a meaningful addition to total compensation.
Smartly Insights
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
