About Dialpad
Dialpad is the leading Ai-powered customer communications platform creating human-first, Ai-enhanced solutions that will drive the next wave of how businesses communicate with and serve their customers. Enterprise customers like Randstad, Remax, Mizuho, Cigna, T-Mobile, Johns Hopkins, Motorola, Warby Parker, Panera Bread, and Netflix, use Dialpad and its Ai capabilities to deliver amazing customer experiences. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ Capital, Dialpad is a dynamic force in Ai technology with a rapidly expanding presence. Visit dialpad.com to learn more.
Your role
As an HR Manager, you are an operational, business savvy, HR generalist responsible for providing employee services that will help & scale our organization for our Philippine employees.
As Dialpad's first Philippines-based HR Manager, you will be a valued partner in all aspects of the employee experience, including employee relations, onboarding and offboarding, HR operations, recruiting, benefits administration, process and policy development, and compliance.
We are seeking someone who has a passion for getting things done, takes ownership, has great attention to detail, has a strong understanding of local labor laws and is committed to being a valuable resource to employees. You will collaborate with HR colleagues and leaders to support and implement effective talent strategies and programs, ensuring employees have the resources and support needed to excel in their roles.
You will build deep, trusted relationships that allow you to foster a high-performing and engaged workforce and have a lasting impact on the organization and team. The candidate must be available to work during US Pacific Time business hours (the night shift in the Philippines) and have flexibility to accommodate interactions with team members based in different time zones across the APAC region as needed.
What you’ll do
The right candidate will gain the trust and confidence of executive leaders and management staff. They will demonstrate highly effective communication, organization, and will champion the company’s core values.
- Go-to HR point of contact for the Philippines.
- Own and administer Philippine employees’ lifecycle processes including onboarding, offboarding, personnel changes, leaves of absences, and compliance.
- Administer employee benefits programs, including health benefits, perks, and wellness.
- Develop, manage and improve key HR processes and workflows to keep our organization running smoothly.
- Build strong relationships and become a trusted advisor to local business leaders and managers of Philippines based employees.
- Provide HR guidance to colleagues, leaders and employees on local employment practices, regulations, and policies and procedures when appropriate.
- Provide expert advice and coaching employees when appropriate. Guide managers through performance management, employee relations issues and facilitate resolution.
- Ensure that all employee matters are handled with consistency and fairness, complying to local labor laws.
- Lead new hire onboarding sessions.
- Administer and rollout programs related to company initiatives and organization-specific programs.
- Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions as needed.
- Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities.
- Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations.
- Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends (retention and engagement) to inform better programs and policies for local leaders.
- Contribute to various cross-team and/or cross-organizational HR projects.
Skills you’ll bring
- Bachelor’s degree or equivalent work experience.
- 7+ years of progressive HR experience with specific expertise in compliance, Philippine labor laws, performance management, compensation guidance, and employee relations for high-growth technology companies.
- Strong knowledge of local legal requirements related to the day-to-day management of employees, employee relations, reducing legal risks, and ensuring labor and regulatory compliance.
- Previous experience working in a SaaS company preferred.
- Demonstrated ability to learn business objectives quickly and influence talent and org decisions that impact business outcomes.
- A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability.
- Strong G-Suite skills, including building Google Slides presentations.
- Strong program management skills.
- Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information.
- Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making.
- Experience building trusted relationships across the HR function, executives, managers, and employees.
- Excellent verbal and written communication skills with an emphasis on tact and diplomacy.
- Strong work ethic, integrity, and personal responsibility.
Benefits and perks
Benefits and wellness
An apple a day keeps the doctor away—and it doesn’t hurt that we offer great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!
Professional Development
Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.
Culture
We’ve been named a Top Workplace seven times, and a big part of this is because of our collaborative culture that elevates our teammates, celebrates wins, and brings together passion and talent.
Compensation
Teamwork makes the dream work, and Dialpad offers competitive salaries because each and every Dialer participates in our success.
Diversity, Equity, and Inclusion (DEI) at Dialpad
At Dialpad, we are passionate about Doing the Right Thing. This means we are committed to building a values-driven culture that celebrates identity, inclusion and belonging. As a global company, it’s our responsibility to come together to create a culture where all Dialers can Work Beautifully, Delight Our Users, and Innovate Continuously to bring our world-class product to life.
Every Voice Matters at Dialpad. We build community through our Employee Resource Groups, company-wide celebrations, service days, and a robust internal learning & development program focused on the success of our Dialers.
Don’t meet every single requirement? Studies have shown that women and marginalized groups are less likely to apply to jobs unless they meet every single qualification. At Dialpad we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.
What We Do
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
