Jobs at Dialpad

Lead strategy and roadmap for Dialpad's Platform & Agentic Integrations, owning APIs, webhooks, MCP, custom connectors, and integration management. Define platform primitives, enable third-party systems and AI Agents to take action, build connector discovery/observability tooling, and partner cross-functionally to deliver secure, scalable integration experiences.

Lead and mentor a team of Customer Success Managers for Key Accounts to drive product adoption, retention, and expansion. Act as customer advocate, manage escalations, monitor account health, collaborate cross-functionally, report KPIs to leadership, and develop strategies for at-risk customers and long-term customer value.

Designs, builds, integrates, evaluates, deploys, and stabilizes customer-specific AI agents in production. The role translates customer workflows into technical solutions, implements enterprise integrations, develops guardrails and evaluation methods, tunes agent performance, leads go-live and hypercare, documents reusable deployment practices, and shares field insights with product and engineering teams.

Leads and grows the engineering team responsible for Dialpad’s calling experience across frontend, backend, real-time audio, contact center capabilities, and hardware devices. Defines the team vision and roadmap, owns large-scale architectural evolution, improves reliability and performance, oversees delivery, recruits and mentors engineers, and partners cross-functionally. The role requires hands-on technical leadership in WebRTC, SIP, VoIP, cloud-native systems, AI-assisted development, and high-traffic production platforms.

Facilitate customer onboarding deployments, product configuration, portal setup, and end-user and administrator training. Analyze customer needs, troubleshoot and replicate issues, communicate implementation requirements, promote best practices, support change management, and serve as the escalation point for onboarding concerns. Collaborate with Sales, Customer Success, and Support while managing customer implementations independently.

Own escalated customer support issues, troubleshoot and replicate complex technical problems, document bugs and workarounds, collaborate with Engineering and Product teams, maintain Tier 2 knowledge resources, and coach support staff. The role requires fluent Japanese and English communication and is based in Dialpad’s Tokyo office.

The Onboarding Specialist facilitates customer onboarding for Dialpad's AI-powered products, providing training, support, and troubleshooting to ensure effective product implementation and customer satisfaction.

Provide technical support for a cloud communications platform: manage carrier escalations, monitor network performance, perform DID probes and test calls, troubleshoot VoIP/SIP and desk phone provisioning issues, escalate bugs, and collaborate with Sales, Engineering, and Product to resolve complex problems and improve support processes.

The Account Executive, Mid-Market will manage the entire sales process to convert leads into clients, build campaigns, and close complex deals.

Lead post-sales customer success activities, manage escalations, mentor CSMs, drive adoption and renewals, act as customer advocate cross-functionally, and proactively mitigate churn through relationship building and product expertise.

Drive revenue execution for high-volume Commercial and SMB motions by enforcing pipeline stage criteria, improving forecast methodology, running pipeline councils, eliminating poorly qualified or stalled deals, and partnering with analytics and systems teams to convert insights into process and system improvements that increase forecast accuracy and velocity.

Drive scale and efficiency for high-volume Commercial and SMB sales: define stage criteria, enforce pipeline hygiene, own forecast methodology, run pipeline and forecast reviews, surface biases and risks, and translate execution issues into process and system improvements.

The Account Executive will manage the full sales process, build strategic campaigns, close complex deals, and collaborate with internal teams to convert leads into clients.

Manage and grow a portfolio of existing Dialpad customers (T-Mobile), develop territory account plans, generate pipeline, meet quarterly revenue goals, and act as a trusted advisor to drive product adoption and customer value.

Own the full sales cycle for mid-market accounts: prospect, build pipeline, manage complex multi-stakeholder deals, forecast, and close opportunities for Dialpad products (Talk, Contact Center, Sell). Collaborate with Sales leadership and Sales Engineers to drive adoption and expand revenue.

Lead APAC Customer Success, Support, and Professional Services to ensure successful enterprise deployments, adoption, retention, and expansion. Drive regional strategy, cross-functional alignment with Sales/Product/Engineering, oversee PS delivery and escalations, own executive customer advocacy, revenue growth, and KPI tracking (CSAT, NRR, PS utilization).

Run product demonstrations and high-touch proofs of concept, gather success criteria, configure systems, provide admin and user training, troubleshoot, and partner with Account Executives to translate customer requirements into Dialpad solutions. Build technical relationships, test network environments, and complete Sales Engineering demo certification. Role is hybrid in Tokyo and requires up to 50% travel.

Lead platform-level product design for AI-first business communications. Define patterns, primitives, and interaction models, ship coded prototypes and production code, evolve the design system, mentor designers, and drive cross-team AI-enabled tooling and infrastructure.

Manage full sales cycle for SMB channel-generated leads, collaborate with channel partners and sales engineers, develop tailored proposals and talk tracks, build pipeline with marketing and channel teams, meet revenue targets, and participate in regular coaching and forecasting.

Own full sales cycle for large enterprise accounts: prospect, build pipeline, lead discovery and technical demos, validate product fit with Sales Engineering, manage contracting through execution, and meet quarterly/annual quotas while collaborating cross-functionally.