Jobs at Dialpad

Lead the vision, architecture, and delivery of Dialpad's agentic AI platform. Manage ~130 engineers across multiple teams, set roadmap and KPIs, ensure reliability, safety, and observability, partner with Product/Research/Design, hire and grow managers and architects, and optimize budgets and cross-division strategy to ship production-grade multi-agent systems.

The Customer Success Specialist will support and retain Dialpad customers by managing relationships, ensuring product adoption, resolving escalations, and driving value throughout the customer lifecycle.

As an Account Executive, you'll manage the full sales cycle for medium-sized businesses, transforming prospects into clients while collaborating with sales teams and engineers.

As a Senior Product Designer at Dialpad, you will drive product initiatives, collaborate on design challenges, and enhance AI-powered features while mentoring other designers.

The role involves designing and maintaining AI runtime systems, optimizing distributed systems, and collaborating with cross-functional teams. Responsibilities include enhancing agentic platforms and mentoring junior engineers.

As a Sr. SDET, you will own test automation and quality frameworks, develop automated tests, and partner with development teams to enhance Dialpad's AI Voice Agent services.

Own end-to-end renewals for a portfolio of Dialpad customers: develop renewal strategy, negotiate contracts, forecast renewals, identify upsell/cross-sell opportunities, hit revenue retention and growth targets, partner with CAEs and CSMs, communicate risks, escalate issues, and collect customer feedback to drive improvement.

As an Analytics Engineer, you'll collaborate with stakeholders to leverage big data for insights, develop machine learning models, and maintain dashboards to support decision-making and process improvements.

The Founding AI Systems Engineer will design, build, and improve systems connecting AI capabilities to production, ensuring reliable deployment and operational discipline.

The Software Engineer will design and maintain search engines and distributed systems, optimize search performance, and mentor junior engineers. Responsibilities include collaborating with teams, implementing real-time solutions, and ensuring reliability and efficiency in search services.

Lead and develop a team of Technical Account Managers, ensuring high-quality execution, operational excellence, and achievement of performance targets in customer support operations.

The role involves designing, developing, and maintaining scalable search engines, collaborating with cross-functional teams, and optimizing distributed systems. Providing mentorship and ensuring reliability of search services are also key responsibilities.

The Account Executive will manage the full sales process, build strategic campaigns, close complex deals, and collaborate with internal teams to convert leads into clients.

As a Sales Development Representative, you'll build prospect lists, manage the sales pipeline, and qualify leads through calls, emails, and social media outreach, contributing to customer acquisition and sales opportunities.

As a Sr. Web Engineer at Dialpad, you'll build AI-integrated web tools, design automation workflows, and improve marketing web experiences with modern technologies.

The role focuses on accelerating AI platform adoption within customer accounts, translating business challenges into AI-driven solutions, and collaborating with sales and product teams.

As a Client Account Executive, you will manage relationships with Mid-Market clients, develop sales strategies, and drive revenue growth while ensuring customer satisfaction.

The Software Development Engineer in Test (SDET) will design and optimize mobile automation frameworks, maintain CI/CD pipelines, analyze test results, and collaborate across teams to ensure features are testable. Responsibilities include performance testing and integrating AI into the testing lifecycle.

The Client Account Executive will manage Mid-Market client accounts, develop sales strategies, ensure customer satisfaction, and meet revenue targets.

The Senior Technical Recruiter will manage full lifecycle recruiting for Engineering, Product, and Design teams, driving a positive candidate experience and innovative sourcing techniques while partnering with hiring managers and stakeholders.