Jobs at Dialpad

Own the full mid-market sales cycle, from prospecting and pipeline development through closing. Build strategic outreach campaigns, manage complex deals involving multiple stakeholders, collaborate with SDRs, channel partners, sales engineers, and leadership, and maintain forecasts and deal reviews. The role focuses on helping businesses solve communication challenges using Dialpad’s AI-powered Talk, Contact Center, and Sell products.

Own the full sales cycle for channel-generated small-business leads, from initial engagement through close. Build tailored SaaS solutions, develop pipeline, achieve revenue quotas, and support channel partners with lead qualification and deal execution. Collaborate with marketing, sales engineers, and managers while managing forecasts and continuously improving sales performance. The role is hybrid in Pasig City and requires working US Pacific core hours with strong English and digital communication skills.

Provides independent legal counsel on AI governance, product privacy, data protection, security certifications, telecom-related compliance, commercial contracts, marketing, incident response, and regulatory obligations. Advises Product, Engineering, Security, Sales, Marketing, and Customer Success teams on GDPR, CCPA/CPRA, HIPAA, biometric privacy, AI laws, call recording, and cross-border data transfers. Supports privacy programs, data requests, breach response, legal operations, and practical compliance frameworks.

Leads global and national partner marketing programs for Google Cloud and T-Mobile, driving partner engagement, pipeline, and revenue. Develops joint go-to-market strategies, integrated campaigns, seller enablement, executive and customer events, advocacy programs, and scalable co-marketing frameworks. Manages MDF budgets, establishes performance KPIs, measures ROI, and optimizes partner marketing processes. Collaborates with Channel Sales, strategic partners, executives, and cross-functional teams to translate cloud, AI, and platform capabilities into compelling customer and seller programs.

Designs and configures contact center call flows, integrations, desk phones, and communications platforms. Consults with clients on operational needs, leads deployments, troubleshoots implementation issues, identifies improvements, performs risk analysis and change management, and guides customers through adoption. The role requires expertise in VoIP, networking, cloud infrastructure, enterprise systems, and CCaaS and UCaaS implementations.

Own small-business sales from lead conversion through closed-won deals, acquire new customers, meet revenue targets, and serve as the first point of contact. Engage prospects through phone, live chat, and marketing leads, primarily in North America. Understand customer needs, present Dialpad solutions, support account setup, and partner with Billing, Support, Marketing, and Sales teams to ensure a strong customer experience.

Dialership is a virtual, unpaid summer program (June–August 2027) where participants attend two weekly sessions to learn about business functions (sales, engineering, marketing, product, AI, etc.), network with leaders, get resume/LinkedIn feedback, and receive a certificate upon completion. No work projects are assigned; participants commit to 2 hours/week and engage in interactive sessions.

Lead and mentor a team of Customer Success Managers for Key Accounts to drive product adoption, retention, and expansion. Act as customer advocate, manage escalations, monitor account health, collaborate cross-functionally, report KPIs to leadership, and develop strategies for at-risk customers and long-term customer value.

Own the full sales cycle for mid-market accounts: prospect, build pipeline, manage complex multi-stakeholder deals, forecast, and close opportunities for Dialpad products (Talk, Contact Center, Sell). Collaborate with Sales leadership and Sales Engineers to drive adoption and expand revenue.

As an Account Executive, you'll manage the full sales cycle for medium-sized businesses, transforming prospects into clients while collaborating with sales teams and engineers.