Jobs at Dialpad

Provide executive support to the Japan Country Manager and manage Tokyo office operations. Coordinate vendors, facilities, onboarding, events, travel, expense processing, and cross-functional collaboration with Finance, IT, Workplace Experience, and People teams while maintaining confidentiality and improving administrative processes.

Lead vision, architecture, and delivery of Dialpads agentic AI platform. Manage ~130 engineers across multiple teams, drive platform roadmap, reliability, safety, evaluation, and observability. Partner with Product, Research, Design, and executives to align strategy, hire and grow managers and architects, set KPIs and OKRs, and optimize budgets for production-grade multi-agent orchestration and real-time conversational AI systems.

Lead architecture and delivery of Dialpad's agentic AI platform: build scalable multi-agent orchestration, real-time conversational and voice reasoning, retrieval and memory systems, inference/fine-tuning pipelines, observability and safety frameworks, and mentor engineering teams while partnering cross-functionally to productionize autonomous workflow execution.

Lead architecture and delivery of Dialpad's agentic AI platform, building scalable multi-agent orchestration, memory and retrieval systems, real-time voice reasoning, inference optimization, safety/observability, and production integrations while mentoring engineers and partnering with product and research.

Manage a portfolio of existing enterprise customers to drive renewal and expansion revenue. Build account plans, generate pipeline, cultivate executive relationships, forecast accurately, and coordinate with internal teams to ensure customer value and satisfaction.

As a Customer Success Manager, you'll build relationships, drive customer adoption, and facilitate training, ensuring satisfaction and value from the products.

As a Sr. SDET at Dialpad, you will develop and maintain test automation frameworks for AI voice agent services, ensuring end-to-end quality. Responsibilities include designing automation tools, integrating AI quality checks, conducting performance tests, and mentoring engineers. Collaboration with AI teams and code development in Python, Java, or JavaScript is essential.

As an Applied Scientist at Dialpad, you will conduct R&D for autonomous voice agents, focusing on real-time multimodal AI systems and optimizing proprietary LLMs for agentic workflows. Collaboration with engineering and design teams is key to develop and implement effective solutions.

As a Software Development Engineer in Test, design scalable automation frameworks using Python and Playwright, validate AI-driven systems, develop testing strategies, and mentor junior engineers.

Lead platform-level product design, define patterns and primitives, build AI-first capabilities, ship coded prototypes and production code, evolve the design system, mentor designers, and improve cross-team design practices to scale Dialpad's AI-native product.

Own the platformization roadmap for Shared Services: design and decouple reusable services, write architecture docs, estimate resources, drive execution, develop well-tested features, review designs, mentor engineers, and present large-scale demos to improve developer experience, productivity, security, and scalability.

Lead design and implementation of public APIs, event and plug-in frameworks, and client libraries for external developers. Own full lifecycle from design to production monitoring, shape technical roadmap, translate developer workflows into scalable solutions, mentor engineers, and collaborate with product and external stakeholders. Hybrid role based in Vancouver.

Lead design and development of public APIs, event and plug-in frameworks, and client libraries for Dialpad's Developer Platform. Own full lifecycle from design to production monitoring, collaborate with product and external developers, mentor engineers, and shape platform architecture to support integrations, webhooks, OAuth, event delivery, and scalable distributed systems.

Lead and scale the International Sales Engineering organization across EMEA, APAC, and Japan. Drive technical presales strategy, support complex enterprise deals, advise product and executive teams on international AI and regulatory nuances (data residency, GDPR), enable channel partners, engage with C-suite stakeholders, and shape Agentic AI go-to-market and product localization for international markets.

Own and build the data infrastructure for skill mining: BigQuery datasets/schemas, cloud storage, IAM/service accounts, Vertex AI pipelines, Dataform integration, and event streaming. Implement automated pipelines, backfills, monitoring, data governance (retention/anonymization), and infrastructure-as-code (Terraform, CI/CD). Partner with AI, data science, and product teams to provide reliable, observable data contracts and platform expansion.

As a Senior Software Engineer, you will develop web and desktop applications, guide projects, mentor junior engineers, and ensure high-quality code delivery.

Provide technical advice, run product and integration demos, perform technical audits and configuration recommendations, deliver admin training, and partner with Customer Success Managers to improve customer outcomes on the Dialpad platform.

The Salesforce Administrator will manage Salesforce configurations, enhance automation, support CPQ, troubleshoot issues, and maintain documentation while ensuring platform reliability.

The Forward Deployment Engineer accelerates AI platform adoption by embedding with customer accounts, translating business challenges into AI systems, and collaborating with sales and product teams.

The Onboarding Specialist facilitates customer onboarding for Dialpad's AI-powered products, providing training, support, and troubleshooting to ensure effective product implementation and customer satisfaction.