We are seeking a detail-oriented, service-focused HR Benefits Associate to support the administration of employee, agent, and retiree benefit programs. This role is responsible for responding to benefit inquiries, processing transactions, resolving issues, and ensuring accurate and timely service. The ideal candidate will have strong communication, organizational, and analytical skills, along with experience in benefits administration or a related field.
What You'll Do:
Employee Benefits Support and Issue Resolution
- Respond to benefit inquiries from employees, agents, and retirees regarding Health & Welfare, defined contribution, and defined benefit plans.
- Research participant records, review plan provisions, identify discrepancies, and provide accurate and timely responses.
- Collaborate with internal team members, HR partners, and external vendors to resolve participant issues, escalating more complex matters as needed.
Benefits Administration and Transaction Processing
- Perform routine administrative activities, including COBRA subsidies, benefit terminations, refunds and payment processing.
- Review and process benefit-related documentation and transactions to support accurate and timely administration.
- Assist with participant communications.
- Maintain accurate records of benefit transactions, inquiries, and resolutions.
- Manage assigned tasks and recurring deadlines to support ongoing benefits operations.
Data Analysis and Operational Accuracy
- Utilize Excel, including VLOOKUP, pivot tables, formulas, and spreadsheet comparisons, to research benefit discrepancies and validate benefit information.
- Identify errors, inconsistencies, and transactions requiring additional investigation.
- Support routine data validation and reconciliation activities to maintain the accuracy of benefits administration processes.
Team Collaboration
- Work closely with benefits department team members to support overall employee satisfaction and engagement
- Participate in team meetings and contribute ideas for improving the benefits experience
What You'll Bring:
- Bachelors' Degree plus 2 -3 years' experience in Benefits preferred
- Proficient knowledge of Microsoft Office - Word, Excel, Access, PowerPoint
- Strong analytical skills including Excel (VLOOKUP, pivot tables, spreadsheet compares, text to spreadsheet conversion, formulas)
- Excellent verbal and written communications - position requires daily communications with participants including agents, employees, retirees, as well as vendors and HR partners
- Strong organization skills, attention to detail, time management and sense of urgency
Pay Transparency
Salary Range: $65,000-$92,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 95251
#BI-Hybrid
Skills Required
- Bachelor's degree
- 2-3 years of experience in benefits or a related field
- Proficient knowledge of Microsoft Office, including Word, Excel, Access, and PowerPoint
- Strong analytical skills, including Excel VLOOKUP, pivot tables, spreadsheet comparisons, text-to-spreadsheet conversion, and formulas
- Excellent verbal and written communication skills
- Strong organizational skills, attention to detail, time management, and sense of urgency
What the Team is Saying
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
