Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
As an organization we are committed to developing the next generation of Makers and Bakers. Joining us in our fast paced and ever-changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone- you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.
We are seeking an enthusiastic individual to join our organization in the role of HR Advisor (French Speaker)
What you need to know about this position :
HR Advisor sits within our new HR Shared Service Center and provides generalist HR advice and guidance on HR policies, processes, and general colleague queries, acting as the first point of contact for Mondelez employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available.
Key Responsibilities:
Operational Delivery
- Act as the first point of contact for questions relating to your HR process area of responsibility, providing high-quality and timely customer service and ensuring that all requests are fully understood.
- Work within SLAs agreements, communicating when cases are escalated.
- Be responsible for the accurate collection of case details and employee data, provide general information on policies and procedures, and answer questions based on FAQs.
- Propose improvements in your area of responsibility and record and track cases in the tickets management system, assigning a severity level and following through to ensure that cases are resolved and that service level agreements can be measured and improved.
- Responsible for executing processes in line with policies and standard operating procedures.
- Strong working knowledge of enabling technologies, systems (e.g. Workday) and processes in order to ensure high quality service delivery.
- Responsible for escalating queries for support to the My Query Lead or People Experience Lead where appropriate.
- Accountable for completing relevant research to support query resolution.
- Building relationships with key stakeholders i.e. People Leads, Talent Acquisition, Payroll, Rewards, key line managers.
- Working flexibly across other teams within the Shared Service Centre as volumes in the center fluctuate.
Continuous Improvement
- Responsible for collaborating with other HR teams to understand and implement processes, focusing on employee experience and continuous improvement of employee life events.
- Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.
What You Will Bring
- Fluent in French and English (must have)
- Attention to detail & high level of prioritization skills
- Hands on attitude with focus on solving problems
- Active listening skills
- Asking questions based on end-user scenario and judgment skills to respond to all types of HR-related questions
- Team player that can build long lasting positive relations with the team, colleagues & stakeholders
Nice to have:
- Previous relevant experience in Human Resources, Customer Service or Administrative field in an SSC/BPO set up.
- Systems knowledge would be a plus: Workday; Service Now
What's in it for You
We're Europe's biggest and best snacking company. Milka, Oreo, Toblerone, Cadbury, Oreo, BelVita, Marabou, LU are some of the iconic brands in our portfolio and we work across 48 markets to create brands consumers love.
Join us in Romania for an exciting and progressive career. Not only will you be working with Iconic Brands, you'll have the opportunity to move cross functionally, and work with the best talent in the industry. Join us today!
Additionally, you will be eligible for a number of benefits.
At Mondelēz International We make it happen!
More about this role
Job specific requirements:
Hybrid way of working
Relocation Support Available?
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- Fluent in French and English
- Attention to detail and high level of prioritization skills
- Hands-on attitude with focus on solving problems
- Active listening skills
- Asking questions based on end-user scenario and judgment skills to respond to HR questions
- Team player able to build strong relationships with colleagues and stakeholders
- Strong working knowledge of enabling technologies and HR systems (e.g., Workday)
- Previous relevant experience in HR, Customer Service, or Administrative roles in an SSC/BPO setup
- Familiarity with ServiceNow (ticketing/service management)
Mondelēz International Compensation & Benefits Highlights
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Retirement Support — The 401(k) structure combines a 4.5% basic company contribution with up to an additional 4.5% match, with company contributions vesting after two years. This provides up to 9% in company contributions when at least 6% is contributed by the employee.
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Healthcare Strength — Multiple national medical carrier options are offered with in‑network preventive care at 100%, plus company‑paid basic life insurance and short‑term disability. Optional long‑term disability and supplemental life/AD&D expand protection choices.
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Parental & Family Support — A global parental‑leave standard supports birth, adoptive, and foster parents across the enterprise. Additional supports include adoption and surrogacy assistance, childcare discounts, and an Employee Assistance Program with counseling and well‑being tools.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
