In-House Creative Agency Creative Operations Manager, Vice President

Citi’s US in-house creative agency is looking for an Operations Lead to work with a cross-discipline team of creative talent to assist with workflow and process enhancements and capacity and metrics reporting.

This position requires a proven record of success in operations and business management in an agency environment. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.

The key characteristics for this position are:

• Analytical expert – Combing through creative metric and performance data, identifying and proactively shifting workload as needed
• Collaborative partner – Partnering with Creative Operations Manager and other stakeholders to equip the team with best operational practices for delivering top tier creatives
• Strategic visionary – Identifying and implementing fresh ideas and process improvements to further elevate the agency’s efficiencies and help retain and grow in-house talent
• Enthusiastic presenter – Contextualizing team metrics and adapting presentation based on the audience
• Client advocate – Ensuring all checks and balances are in place for assets produced in-house and enhance partner experience
• Tech Savvy – Understanding the requirements of team roles and deliverables to ensure they have the proper equipment to do their jobs effectively

Key Responsibilities:

The primary responsibility of the in-house agency is to provide their partners with innovative and dynamic assets that adhere to brand guidelines, the client's central messaging and ADA compliance.

The Operations / Metrics Lead is specifically responsible for:

• Point of contact for team member onboarding
• Collaborate with Creative Operations Manager to identify inefficiencies and proactively refine and implement processes to streamline creative work to contribute to long-term agency vision
• Ensure day-to-day operations run seamlessly; maintaining team access to appropriate technology and software
• Point of contact with stakeholders for workflow enhancement implementation and compliance reporting
• Maintain updates and organization across process and system documents
• Facilitate transfer and upload of final assets to vendors
• Serve as backup to the Creative Operations Manager for team metrics, capacity, financial and business tasks, workflow system enhancements, etc.
• Conduct brainstorming sessions in a team setting to routinely improve internal user experience, balancing with partner experience and business requirements
• Participate in project kickoff meetings, internal reviews and client presentation calls to ensure working knowledge of team’s scope
• Demonstrate Citi’s purpose of making every client’s progress our passion

Qualifications:

• 6+ years of business control operations and metrics reporting experience
• Advanced English skills is required, all process will be 100% in English.
• Agency experience (in-house agency experience is a plus)
• Self-motivated with proven commitment to quality and attention to detail to drive change and effectively collaborate to implement process improvements

• Strong interpersonal, business and communication skills, alongside the proven ability to collaborate and influence cross functional stakeholders and partners
• Proficient in Microsoft Office with an emphasis on MS Excel
• Experience with workflow systems and data analysis
• Excellent oral and written communications skills; must be articulate and persuasive
• Keen sense of urgency and eagerness for ownership
• Work well under pressure and in tight deadlines
• Comfortable in ambiguous situations; self-starter and self-learner

• Successful experience partnering with clients and senior leaders with strong presentation skills and the ability to clearly and effectively discuss projects
• Ability to adhere to a process calendar
• Ability to successfully collaborate with local and remote team members
• Strategic thinking with the ability to untangle complex issues

Education:

• Bachelor's/University degree, Master's degree preferred

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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