Hospitality Services Associate

Celebrate Life, Elevated: the Southworth Way

The Company: Welcome to Southworth. We own and operate a growing portfolio of premier private clubs and communities, each offering inspired environments and locations that foster connection: to family, friends, activities, and experiences. We are proud of our “family company” roots which shape our culture of care. Our dedication to hospitality and endless activities for the entire family ensures our members experience a world at play like never before.

Whether in the heart of house or on “stage”, our dedicated team members elevate the experience for our members, residents, guests, and fellow team members. By providing a wide array of benefits, engagement programs, unique perks, discounts, and, of course, a lot of fun, we encourage our team members to be and belong at Southworth!

The Benefits: We understand everyone has a unique set of needs: we want to support you as best we can so you can be your best self with us. We offer a comprehensive benefits package that includes competitive options for medical, physical, and mental health and wellness, life insurance, paid time off, and more.

Grow with us! The sky is the limit for talented, driven individuals. With our ever-expanding portfolio, we offer opportunities to learn, grow, and thrive. We look forward to growing together.

Be YOU with us! At Southworth, we are working to redefine what it means to be a private club. We seek talent from a diverse range of backgrounds, experiences, and cultures to ensure an innovative edge. Here, diversity is a driver of our success.

About The Abaco Club: The Abaco Club is a paradise for the soul. It is an unassuming haven crafted in the pursuit of connection, happiness and belonging. Here, members unwind in barefoot luxury in island-inspired homes, golfers take on the #1 golf course in The Bahamas, and generations come together on 2 miles of uninterrupted white sands on one of the most pristine beaches on Earth.

Working at The Abaco Club means being part of a vibrant community that values your knowledge and offers opportunities for professional growth and development. Here, you can turn your passion for hospitality into a rewarding career while enjoying the stunning scenery of this beautiful place. Become a part of our team and help us show what makes the Abaco Club truly extraordinary.

The Opportunity: The Hospitality Services Associate is a vital member of the on-site team responsible for delivering a warm, personalized, and luxury-level experience to Homeowner Members, International Members, Prospects, and Guests. This front-line role supports the execution of the Experience Journey, ensuring that every guest interaction reflects five-star service standards and that all needs are met with efficiency, professionalism, and care.

Duties and Functions

Guest Service & Experience Delivery

• Greet Members and Guests with a polished, welcoming presence.
• Assist with arrivals, departures, and in-stay needs to ensure a seamless and memorable experience.
• Personalize interactions by learning guest preferences and anticipating needs.

Daily Operations Support

• Execute tasks related to guest itineraries including activity coordination, transportation arrangements, and special requests.
• Deliver guest amenities, assist with luggage, and provide directions or information as needed.
• Maintain thorough communication with the Hospitality Services team regarding guest status and service updates.

Club Standards & Presentation

• Monitor assigned areas to ensure cleanliness, organization, and luxury-level presentation.
• Report any maintenance or housekeeping needs promptly to the appropriate departments.
• Assist with readiness checks of accommodations and amenities before guest arrival.

Team Collaboration

• Work closely with other departments including Housekeeping, Food & Beverage, and Transportation to deliver seamless service.
• Follow direction from supervisors and managers while contributing to a team-focused culture.
• Act as an ambassador for the Club, always representing the brand with integrity and professionalism.

Qualifications Standards

• Previous experience in guest services, luxury hospitality, or a service-focused environment preferred.
• Friendly and professional demeanor with excellent communication and interpersonal skills.
• High attention to detail and a strong sense of discretion and professionalism.
• Ability to multitask and stay composed in a fast-paced environment.
• Willingness to work weekends, evenings, and holidays as needed.
• Comfortable using basic technology and hospitality service tools.
• Positive, proactive attitude and commitment to creating memorable guest experiences.

The Hospitality Services Associate plays a key role in ensuring that every guest at the Club feels valued, cared for, and warmly welcomed. If you are passionate about hospitality, take pride in your work, and enjoy being part of a high-performing team, we invite you to apply and contribute to our world-class service culture.

Apply today to start your new career, the Southworth Way

Note: This job description is intended to convey information essential to understanding the scope of this position. It is not an exhaustive list of responsibilities, and additional tasks may be assigned based on operational needs.