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The Role
Handle international billing voice calls and chats, resolve billing discrepancies and payment issues, support global customers, maintain service quality and data-security compliance, and work rotational shifts. The role requires at least six months of international billing voice-process experience, excellent English communication, analytical and conflict-resolution skills, and Kolkata-based availability for office work.
Summary Generated by Built In
Title: Senior Customer Support Representative – International Billing Voice
Location: Kolkata
Job Type: Full-Time
Industry: BPO / International Voice Process / Billing Support
Summary:
We are seeking a dedicated Senior Customer Support Representative to join our International Billing Voice Process team in Kolkata. This role is critical in delivering exceptional customer experiences by resolving billing inquiries with precision and professionalism across global time zones. The ideal candidate will be a self-driven professional with proven experience in international billing support, strong communication skills, and the ability to thrive in a dynamic, customer-centric environment. You will serve as a key point of contact for international clients, ensuring accurate resolution of billing issues while maintaining compliance with service standards. This is a full-time, office-based position requiring flexibility to work rotational shifts, with opportunities for growth within a global support framework.
Responsibilities:
• Handle international billing-related voice calls and chat interactions from global clients across multiple time zones
• Deliver prompt, courteous, and accurate responses to customer inquiries with a focus on resolution and satisfaction
• Resolve complex billing discrepancies, payment issues, and account-related concerns with high precision
• Uphold best practices in customer service, including active listening, empathy, and professional communication
• Adapt seamlessly to rotational shift schedules and evolving business demands
• Maintain strict adherence to process compliance, data security, and service quality standards
Requirements
• Minimum of 6 months and above hands-on experience in an International Billing Voice Process (mandatory)
• Freshers are not eligible
• Undergraduate, Graduate, or Postgraduate qualification in any discipline
• Exceptional English communication skills (verbal and written)
• Solid technical aptitude and analytical mindset to troubleshoot billing issues efficiently
• Strong interpersonal and conflict-resolution skills
• Ability to work effectively in a global support environment with diverse customer bases
• Must be based in Kolkata
Work Details:
• Work Mode: Work From Office
• Shift: Rotational shifts
• Week Off: 2 rotational days
• Both-side cab facility provided
Benefits
• Salary: Up to ₹4.5 LPA (based on experience)
• Both-side cab facility
• Opportunity to work with a captive unit
• Career growth through Internal Job Postings (IJP) across roles and business units
Skills Required
- Minimum 6 months of hands-on experience in an International Billing Voice Process
- Undergraduate, graduate, or postgraduate qualification in any discipline
- Exceptional English communication skills, verbal and written
- Technical aptitude and analytical mindset for troubleshooting billing issues
- Strong interpersonal and conflict-resolution skills
- Ability to work effectively with diverse global customers
- Must be based in Kolkata
- Female candidates only
- Work from office
- Availability for rotational shifts and two rotational weekly days off
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The Company
What We Do
2COMS is an India-based recruitment and manpower consultancy that helps organizations meet workforce needs through leadership hiring, general and IT staffing, apprenticeship management, international recruitment, gig workforce solutions, payroll and compliance, and HR technology. The company serves employers across industries while connecting job seekers with domestic and global opportunities through technology-enabled, end-to-end workforce and talent-management services.
