About this opportunity
We are looking for an accomplished Senior Program Manager (SPM) to lead large-scale, complex telecom delivery programs across Packet Core and Cloud Native Infrastructure Solutions (CNIS) for a Tier-1 telecommunications customer.
This is a senior customer-facing leadership role responsible for driving end-to-end program execution, delivery excellence, customer satisfaction, and business outcomes. The role requires strong program governance, telecom technical understanding, commercial awareness, and the ability to lead cross-functional and geographically distributed teams.
What you will do
Lead end-to-end delivery of complex Packet Core and CNIS programs, from planning and mobilization through deployment, integration, migration, testing, acceptance, handover, and closure.
Act as a trusted customer partner, building strong relationships with customer executives, technical teams, operations, internal leadership, suppliers, and partners.
Translate customer requirements and contractual commitments into clear program roadmaps, delivery plans, milestones, governance models, and measurable outcomes.
Lead cross-functional teams across Packet Core, CNIS, Network Management, integration, deployment, testing, and operations.
Own overall program performance across scope, schedule, cost, quality, resources, risks, dependencies, change, and customer acceptance.
Establish strong program and financial governance through executive reviews, steering forums, forecasting, reporting, decision-making, and action tracking.
Proactively identify and manage technical, delivery, commercial, resource, security, and operational risks, driving mitigation, escalation, and recovery plans.
Manage changes to scope, timelines, resources, and commercial commitments through appropriate governance and approval processes.
Align resource demand and capacity with delivery priorities, ensuring the right capabilities are available at the right time.
Ensure quality, compliance, delivery readiness, customer acceptance, and a controlled transition into operations and support.
Partner with account, solution, product, commercial, and delivery teams to ensure continuity from solutioning and sales handover through execution.
Manage multiple delivery streams using Hybrid Delivery Models, including Factory Model and resource-based delivery.
Monitor and drive operational and delivery KPIs, including A&I, SSAT, SSP adoption, and CI/CD adoption.
The skills you bring
15+ years of experience leading large and complex customer-facing telecom delivery programs, preferably for Tier-1 telecommunications operators.
Strong knowledge of Packet Core, 4G/5G Core Network, Cloud Native Infrastructure/CNIS, and Network Management environments.
Experience across deployment, integration, migration, upgrades, testing, CI/CD, operational readiness, and service transition.
Proven ability to deliver against contractual commitments while managing scope, schedule, cost, quality, resources, risks, dependencies, and change.
Strong executive-level customer and stakeholder management skills, with the ability to build trust, influence stakeholders, and drive fact-based decisions.
Strong program governance and financial management capabilities, including planning, forecasting, budgeting, performance reporting, risk management, and escalation management.
Experience leading matrixed, multicultural, cross-functional, and geographically distributed teams.
Certifications such as PMP, PgMP, PRINCE2, Agile/Scrum, or SAFe are preferred; equivalent practical experience is also valued.
Practical experience with program and project management tools such as SAP, Microsoft Project, estimation tools, Erimatch, GC, and related platforms.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 793040
Skills Required
- 15+ years of experience leading large and complex customer-facing telecom delivery programs
- Experience preferably supporting Tier-1 telecommunications operators
- Strong knowledge of Packet Core, 4G/5G Core Network, Cloud Native Infrastructure or CNIS, and Network Management environments
- Experience with deployment, integration, migration, upgrades, testing, CI/CD, operational readiness, and service transition
- Proven ability to manage scope, schedule, cost, quality, resources, risks, dependencies, change, and contractual commitments
- Strong executive-level customer and stakeholder management skills
- Program governance and financial management experience, including planning, forecasting, budgeting, reporting, risk management, and escalation management
- Experience leading matrixed, multicultural, cross-functional, and geographically distributed teams
- Experience with program and project management tools such as SAP, Microsoft Project, estimation tools, Erimatch, and GC
- PMP, PgMP, PRINCE2, Agile/Scrum, or SAFe certification
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
