- Act as the CCB liaison for records and information management, coordinating with central teams and Records/Information Management partners.
- Promote consistent adoption of controls for records governance framework for unstructured data (e.g., proper classification, storage, retention, and defensible disposition).
- Support implementation and ongoing execution of records controls in business processes, platforms, and shared repositories.
- Provide guidance, training, and communications to increase awareness and adherence to recordkeeping expectations.
- Monitor issues and risks (e.g., gaps in recordkeeping, storage hygiene, retention exceptions), track remediation actions, and escalate as needed.
- Assist with audits, exams, inquiries, and internal assessments by coordinating evidence gathering and status updates.
- Support with user tools and intelligent solution's governance practices and implementation of period supplemental controls requirements
- 5-8 years of experience in process and program management
- High-accountability ownership mindset with a track record of independently driving work from intake through closure, escalating appropriately, and ensuring commitments are delivered on time and to standard.
- Strong stakeholder engagement and influence skills, with experience coordinating across business owners, central teams, information owners, and control partners (e.g., Operational partners, Control Partners, Central Program Managment teamsI) to align on requirements and outcomes.
- Process and program management capability, including building/maintaining workplans, tracking dependencies, managing multiple parallel deliverables, and driving adoption of standardized processes.
- Issue escalation and remediation support experience, including triaging exceptions, coordinating root-cause discussions, documenting actions, tracking remediation milestones, and validating closure evidence.
- Ability to operate effectively in governance forums, including representing the team independently, capturing decisions and risks, and driving clear post-forum action items and follow-ups to completion.
- Strong analytical, logical-thinking, and attention-to-detail skills, with the ability to translate policy/control requirements into practical steps and identify gaps or inconsistencies in process execution.
- Excellent written and verbal communication, including drafting clear guidance, stakeholder updates, and control/evidence narratives tailored to different audiences.
- Comfort working with unstructured information and repeatable inquiries, including leveraging AI-enabled approaches to support recurring questions, improve consistency of responses, and help define standard steps for resolving exceptions and escalating when needed.
- Ability to manage complexity and ambiguity, prioritize effectively, and maintain rigorous follow-through while supporting multiple stakeholders and evolving requirements.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5-8 years of experience in process and program management
- Demonstrated ownership of work from intake through closure, including timely delivery and appropriate escalation
- Strong stakeholder engagement and influence skills across business owners, central teams, information owners, and control partners
- Process and program management experience, including workplans, dependencies, parallel deliverables, and standardized process adoption
- Experience supporting issue escalation and remediation, including exception triage, root-cause discussions, action tracking, milestone management, and closure validation
- Ability to operate independently in governance forums, document decisions and risks, and drive follow-up actions
- Strong analytical, logical-thinking, and attention-to-detail skills
- Ability to translate policy and control requirements into practical process steps and identify execution gaps
- Excellent written and verbal communication skills for guidance, stakeholder updates, and evidence narratives
- Comfort working with unstructured information and repeatable inquiries, including AI-enabled approaches
- Ability to manage complexity and ambiguity, prioritize effectively, and maintain rigorous follow-through
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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