Healthcare Agent Licensed Trainee - Pet Insurance (Remote)
Pay Rate: $21.00/hour
Location: Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas)
Do you have a passion for helping animals and hold an active Property & Casualty Insurance license? Join Chewy Insurance Services and help pet parents protect their beloved companions through comprehensive pet insurance coverage and exceptional customer service.
We are seeking dynamic and motivated individuals to join our team as Healthcare Agent Licensed Trainee. In this role, you will educate pet parents, guide them through enrollment, and ensure they select the coverage options that best meet their needs.
Why Join Chewy Insurance Services
- Competitive pay and benefits
- Opportunity to make a meaningful impact for pet families
- Career growth within a rapidly expanding sector
- Supportive and collaborative team culture
- Respond to inbound warm leads from pet parents interested in pet insurance policies
- Use a consultative approach to assess customer needs and recommend appropriate coverage
- Educate customers on policy details, coverage options, and benefits
- Confidently and empathetically address objections to build trust
- Guide customers through the enrollment process and ensure accurate documentation
- Meet or exceed enrollment targets while maintaining regulatory compliance
- Utilize internal systems to provide a seamless customer experience
- Collaborate with insurance partners and maintain knowledge of Chewy's pet insurance offerings
- Handle healthcare and customer service inquiries via phone, email, and chat as needed
- Active Property & Casualty Insurance license in your home state (required)
- Ability to obtain and maintain non-resident licensure in all 50 U.S. states
- Ability to pass a background check, additional insurance screenings, and fingerprinting as required
- 2+ years of insurance sales experience preferred
- 2+ years of customer service experience
- Strong consultative selling and objection-handling skills
- Excellent communication skills
- Familiarity with pet insurance or the broader insurance industry is a plus
- Comfortable using multiple systems for data entry and customer interaction
- Flexibility to work shifts, including evenings, weekends, and potential overtime
- Three weeks of virtual training
- Monday through Friday
- 9:00 AM - 5:30 PM ET
- Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload)
- Dedicated, distraction-free workspace
- Cell phone or tablet for two-factor authentication
- Ability to receive SMS messages and phone calls
- Compliance with insurance licensing location requirements
Important:
Applicants must provide complete and transparent information regarding any criminal background history on their pre-employment application, including misdemeanors, felonies, and dropped charges.
If you are a licensed insurance professional who is passionate about helping pet parents and interested in building a meaningful career in pet health protection, we encourage you to apply.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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