Head of Revenue Operations

About Decagon:

Decagon is building the most advanced conversational AI agents for the enterprise. Since starting the company, we've been on a tear, winning over customers like Duolingo, Notion, Rippling, Eventbrite, Webflow, BILT and many more. Our AI agents provide a human-like customer support experience that enables enterprises to better serve their customers and efficiently manage their customer experience organizations.

We've raised $100M in total funding from Bain Capital Ventures, Accel, a16z, BOND Capital, A*, Elad Gil, and notable angels, including the founders of Box, Airtable, Rippling, Okta, Lattice, and Klaviyo.

About the Role:

The Head of Revenue Operations is the strategic architect of Decagon’s revenue engine, serving as the critical nexus between data, strategy, and execution. You will transform raw operational information into a predictive, intelligent system that drives sustainable revenue growth. By bridging sales, marketing, and customer success, you'll create a holistic view of our revenue generation process, identifying opportunities for optimization, efficiency, and strategic acceleration.

What you’ll do:

• Lead the strategic planning for AI solution go-to-market approach

• Design and implement comprehensive revenue performance frameworks

• Implement and optimize AI-enhanced CRM and revenue technology stack

• Integrate marketing, sales, and customer success platforms

• Develop custom reporting workflows with machine learning insights

• Ensure data integrity for complex AI sales cycles

• Support deal desk and pricing strategy

You you’ll bring:

• 8+ years RevOps experience in technical or AI-driven sales

• Proven ability to operationalize complex sales processes

• Strong analytical mindset with technical communication skills

• Passion for AI technology and enterprise solution selling

• Advanced Salesforce administration

• Expert in SQL

• Experience with enterprise AI solution go-to-market strategies

• Ability to work out of our San Francisco office 5 days a week

Benefits:

• Competitive base salary plus commission structure

• Medical, dental, and vision benefits

• Take what you need vacation policy

• Daily lunches, dinners and snacks in the office to keep you at your best