Head of Revenue Operations

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.

Role Introduction 

Ushur is hiring a Head of Revenue Operations (Director) to own and scale our end-to-end revenue operating system. This role reports directly to the CFO and will be a critical partner to Sales, Marketing, Customer Success, and Finance.

This is a hands-on and strategic leadership role. You will architect the revenue engine, continually optimize, and personally drive execution—especially across sales operations, forecasting, pipeline quality, and quote-to-cash. Over time, you will expand RevOps into a fully unified, AI-enabled GTM function.

If you thrive in ambiguous environments, enjoy building from first principles, and have scaled enterprise SaaS revenue before, this role has real ownership and impact.

Our preference is for this role to be in Santa Clara, CA at HQ, but remote applicants will be considered. For remote positions, Ushur’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, FL, GA, HI, ID, IL, MD, ME, MI, MN, MO, MA, NE, NJ, NC, OH, PA, SC, TX, UT, VA, WA, NY. Candidates who reside within 25 miles of our HQ in Santa Clara, CA office will follow our hybrid work model. This includes working onsite three days per week and remotely the remaining days.

What You'll Do 

Own and scale Revenue Operations end-to-end

• Build Ushur’s RevOps function across Sales, Marketing, and Customer Success
  
• Serve as the operational backbone of the revenue organization, partnering closely with the CFO and GTM leadership
• Establish RevOps as a decision-driving function, not a reporting layer

Improve pipeline quality and enterprise deal execution

• Design and enforce standards for pipeline hygiene, deal inspection, and stage rigor
  
• Improve enterprise deal quality across long, complex sales cycles
• Identify and fix structural issues impacting win rates, sales velocity, and deal slippage

Own forecasting, planning, and revenue visibility

• Build a forecast that leadership and the board trust
• Define and operationalize inspection rhythms for pipeline, forecast risk, and sales productivity
• Partner with Finance on revenue planning, capacity modeling, and quota design

Optimize quote-to-cash

• Own the full quote-to-cash lifecycle, including deal desk processes, approvals, and handoffs
• Reduce friction across contracting, pricing, billing, and customer onboarding
• Ensure enterprise readiness while maintaining speed and consistency

Architect and evolve the GTM tech stack

• Own and oversee the rollout and integration of tools
• Rationalize tooling and data flows to support clean, scalable GTM execution
• Establish data hygiene, governance, and reporting standards that scale with growth

Lead AI strategy for RevOps

• Own the internal GTM AI strategy, from experimentation to production use cases
• Identify opportunities to apply AI across forecasting, pipeline inspection, account prioritization, and sales productivity
• Measure ROI rigorously—both internally and in how Ushur’s AI capabilities support customers

What You Bring 

• 8+ years of experience in Revenue Operations, Sales Operations, or GTM Operations in B2B SaaS
• Deep hands-on experience with Sales Ops: forecasting, pipeline management, deal desk, quota & capacity planning
• Strong working knowledge of modern GTM stacks
• Experience supporting enterprise sales motions with long, complex deal cycles
• Demonstrated ability to be both strategic and executional—you can design the system and build it yourself
• Strong cross-functional operator who can influence Sales, Marketing, CS, and Finance without formal authority
• Curiosity and rigor around AI—comfortable experimenting, operationalizing, and measuring impact

The pay range for this position is $190,000- $240,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

AI-First Mindset & Enablement

As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value.

Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.

Why Join Us? 

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. 

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.

Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.