Jobs at Decagon

Lead and grow teams of product engineers building customer-facing products and reusable systems. Partner with product and design to shape roadmaps, translate user needs into scalable solutions, and drive development from discovery through launch and iteration. Define technical strategy, make tradeoffs across reliability and performance, stay close to customers, mentor engineers, and maintain high engineering standards. Teams may focus on growth, enterprise data lifecycle, collections, or proactive AI agents.

Research Engineer focused on AI safety for conversational agents. Responsibilities include developing safeguards against prompt injection, unsafe tool use, data disclosure, policy violations, and hallucinations; building adversarial evaluations, red-team datasets, classifiers, judges, reward signals, and runtime protections; analyzing production incidents; and partnering across teams to deploy scalable, reliable safeguards.

Research Engineer responsible for improving the safety, reliability, and controllability of conversational AI agents. The role develops safeguards, adversarial evaluations, red-team datasets, classifiers, judges, reward signals, post-training methods, and runtime protections. Responsibilities include analyzing production incidents, identifying failure modes, measuring mitigations, and partnering with security, product, infrastructure, legal, and customer-facing teams to deploy scalable safety practices.

As a Technical Program Manager, you will lead complex customer deployments and cross-functional programs, driving operational excellence and managing dependencies to ensure timely and high-quality delivery.

Own Decagon’s global employee experience programs, including recognition, company rituals, internal events, onboarding swag, employee communications, and Notion content. Partner with Workplace, IT, Finance, executives, vendors, and company leaders to deliver consistent experiences across offices and remote locations. Manage budgets, contracts, communications, and scalable playbooks while advising leadership on culture and change communication.

Own product positioning, launches, competitive strategy, sales enablement, and market insights for Decagon’s conversational AI platform. Partner with Product, Engineering, Sales, Growth, and Marketing to translate technical capabilities into compelling messaging, support enterprise deals, inform product direction, drive integrated campaigns, and build scalable marketing processes and AI-assisted workflows.

The GTM Enablement Manager will build and scale enablement programs, drive field performance, and collaborate cross-functionally to enhance revenue productivity.

Build and own product engineering systems that enable enterprise customers to configure, train, test, deploy, monitor, and improve AI agents. Responsibilities include designing scalable configuration abstractions, self-service agent workflows, observability and analytics tooling, evaluating and integrating text and voice models, and debugging complex distributed systems. The role partners closely with product, design, and customers while owning features from architecture through deployment and iteration.

Design and build scalable product systems for configuring, training, testing, deploying, monitoring, and evaluating AI agents. Partner with product, design, and customers to translate complex capabilities into intuitive self-service tools for enterprise use cases. Own features end to end, from architecture and implementation through deployment, debugging, and iteration. Develop agent workflows, observability and analytics tooling, configuration abstractions, and integrations for text and voice models.

Lead strategy, negotiation, and execution of complex enterprise SaaS, technology, privacy, security, and commercial agreements. Advise sales leadership on deal structuring and risk, develop contracts and negotiation playbooks, support global expansion and go-to-market initiatives, improve legal workflows, and train business teams. Serve as a trusted strategic advisor while managing sophisticated transactions, cross-functional issues, and competing priorities.

Build and operate product systems for configuring, training, testing, deploying, monitoring, and evaluating AI agents. Develop self-service tools, scalable configuration abstractions, AI-powered workflows, observability, tracing, and analytics for enterprise customers. Partner closely with product, design, and customers, owning features from architecture through deployment and iteration. Integrate high-performing text and voice models into production systems.

Build scalable product engineering systems for configuring, training, testing, deploying, and monitoring AI agents. Partner with product, design, and customers to define requirements, create usable abstractions, develop self-service workflows, integrate winning text and voice models, and improve platform reliability through observability, evaluations, and analytics. Own features end to end from architecture through deployment and iteration.

Build and own Decagon’s total rewards foundation, including compensation philosophy, salary bands, equity programs, bonus structures, benefits, job architecture, and leveling frameworks. Lead compensation review cycles, equity administration, market benchmarking, headcount and cost modeling, offer strategy, and employee communications. Partner with founders, Finance, People, Recruiting, and executives to create competitive, equitable, scalable compensation programs.

Design and art direct Decagon’s experiential and brand assets across events, campaigns, web, sales materials, video, and social. Evolve the brand design system, contribute to strategy and messaging, develop compelling visual concepts, and maintain consistency across touchpoints. The role requires rapid iteration, strong visual craft, systems thinking, and comfort managing multiple high-priority workstreams in a fast-moving environment.

Build AI tools, automations, recruiting systems, and repeatable talent programs from the ground up. Identify workflow friction, test practical solutions, manage ambiguous projects, document successful processes, and lead enablement sessions. Support executive searches through company and leadership research, talent identification, and actionable briefs while coordinating stakeholders and driving projects through execution and handoff.

Develop and close strategic enterprise accounts, build trusted relationships with C-suite and cross-functional stakeholders, uncover expansion opportunities, create account plans, forecast revenue, and collaborate with founders, engineering, and deployment teams on tailored solutions. The role also provides product feedback and requires moderate travel.

Own quarterly and annual planning, financial modeling, unit economics, KPI frameworks, dashboards, cash-flow monitoring, board materials, and fundraising support. Partner with executives to guide strategy, resource allocation, and growth initiatives while building a scalable finance function for a fast-growing technology company.

Own strategy, operating cadence, and infrastructure for customer deployment and post-sales execution. Build scalable processes, reporting, forecasting, resourcing, playbooks, and escalation systems. Partner with GTM, Product, Engineering, and Customer Success to improve deal readiness, launch predictability, delivery quality, and customer outcomes. Lead and develop a Strategy & Operations team while driving company-critical initiatives in a fast-moving, in-office environment.

Own Decagon’s website roadmap and day-to-day execution, including page launches, site changes, workflows, and international localization. Lead SEO and AEO strategy across traditional and AI-driven search, execute programmatic content initiatives, analyze performance using marketing tools, and manage contractors and internal stakeholders. The role also supports scalable website operations, privacy updates, and pipeline-focused measurement.

Own end-to-end growth and business operations projects, from identifying problems and prototyping solutions through production rollout and effectiveness reviews. Partner with sales, revenue operations, marketing, and engineering to improve pipeline and deal flow. Responsibilities include building internal tooling and workflows, evaluating vendors, setting roadmaps, establishing operating cadences, and creating quantitative views of pipeline movement and solution impact.