Jobs at Decagon

The Solutions Engineer will engage with enterprise customers, architecting AI solutions, creating demonstrations, and providing technical advice to enhance customer experiences and return on investment.

Lead and scale global IT operations, define multi-year IT roadmap, automate SaaS provisioning and workflows, enforce security/compliance (SOC 2/ISO27001), partner with security and internal tools, manage vendors and budgets, and build metrics for IT performance.

Lead and scale end-to-end procurement: optimize processes, negotiate vendor terms, onboard suppliers, track savings, build automation and AI-enabled workflows, and partner cross-functionally to align procurement with business priorities.

Negotiate commercial agreements, build legal resources, contribute to strategic initiatives, and communicate legal guidance to non-legal stakeholders.

As an Enterprise Account Executive, you will manage the sales cycle for enterprise accounts, generate pipelines, foster relationships, and collaborate with teams to drive success and revenue.

Decagon seeks a Solutions Architect to guide enterprise clients in integrating their AI platform, ensuring business value through technical expertise.

Lead the Research product roadmap for Decagon's conversational AI platform. Define model requirements, partner with engineering and infra to build training, evaluation, and experimentation systems, engage customers and external partners, and drive end-to-end initiatives from discovery through launch and adoption.

Own and build distributed training and inference platforms for LLMs and multimodal models, implement production training algorithms and inference optimizations, design multi-provider routing and failover, build evaluation/experimentation infrastructure, lead cross-functional initiatives, mentor engineers, and improve latency and cost efficiency.

As an Implementation Manager, you will lead AI Agent deployments, create implementation strategies, and enhance efficiency through better systems and automation while collaborating with cross-functional teams.

The Growth Marketing Manager will drive pipeline acceleration and manage revenue lifecycle programs, collaborating closely with Sales and utilizing AI tools.

Design and operate production infrastructure for high-scale systems, implementing services, optimizing performance, and improving developer tools.

Design and operate production infrastructure for high-scale systems. Collaborate with teams to architect solutions, ensure reliability, and optimize performance.

Drive strategic clarity and operational excellence within the Product and Design organization by optimizing processes and facilitating decision-making.

Design and operate production infrastructure for high-scale, low-latency systems. Own and optimize services, supporting CI/CD practices and incident response.

Manage the full sales cycle for enterprise accounts, generate pipeline, collaborate with teams, and foster relationships with key stakeholders to drive revenue.

Drive measurement, experimentation, and analytical frameworks across product and engineering. Build scalable datasets, metrics, pipelines, and dashboards; analyze ML and LLM performance; surface operational risks and reliability insights; and influence product and infrastructure strategy through clear, data-driven recommendations.

Manage the full sales cycle for enterprise accounts, generating pipelines, fostering relationships with key stakeholders, and closing high-value deals.

The Senior Manager of Marketing Operations will own Decagon's marketing systems and processes, driving reliable lead management and performance reporting while collaborating with multiple departments to improve campaign execution and data governance.

The Revenue Operations and Systems Associate will manage Salesforce administration, optimize sales processes, support integrations, maintain data governance, and collaborate with Sales, Marketing, and Customer Success teams to ensure operational efficiency.

As a Staff Research Engineer, you'll develop and optimize conversational AI models, lead research initiatives, mentor engineers, and integrate models into production systems.