Jobs at Decagon

Lead and build Decagon's enterprise support function end-to-end: resolve technical customer issues, stand up 24/7 incident response, create runbooks/SLAs/tooling, hire and scale the team, and feed customer insights back to Product and Engineering.

Design, build, and deploy scalable AI agents that handle complex customer interactions. Evaluate and integrate text and voice models at scale, identify cross-customer trends to improve the agent platform, and diagnose deep system failures to ensure reliable production performance.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

Manage full enterprise sales cycle for Conversational AI platform: generate pipeline via outbounding, qualify leads, negotiate and close deals (including seven-figure contracts), drive renewals, collaborate with cross-functional teams, and build C-suite relationships to shape GTM motion and customer success.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

As a Senior Research Engineer, you will lead the development of conversational AI models, improve core capabilities, and manage research projects from prototype to production.

Lead the development of Decagon's total rewards strategy, including compensation structures, benefits programs, and equity administration, while partnering with leadership and managing compliance.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.

As a Strategic Solutions Engineer at Decagon, you will integrate AI solutions into customer ecosystems, create tailored demonstrations, and advise enterprise clients.

As a Founding Salesforce Architect, you will design Salesforce solutions, oversee integrations, and establish best practices for Service Cloud to enhance customer support operations.

The Senior Software Engineer will design and build AI agents, identify trends, and integrate models for optimal customer interaction, managing end-to-end production processes.

The Director, Enterprise Sales manages sales teams, drives revenue growth, and develops new programs to enhance customer experience and financial impact.

The Director of Strategic Accounts will develop strategies to close key accounts, build relationships with stakeholders, collaborate with teams, and influence company direction based on customer insights.

Lead creation and art direction of brand assets across campaigns, web, video, events, and sales materials. Evolve the design system, translate brand strategy into visuals, iterate quickly across workstreams, and maintain consistency across touchpoints.

The GTM Enablement Manager will build and scale enablement programs, drive field performance, and collaborate cross-functionally to enhance revenue productivity.

As a Senior Software Engineer, you will design and implement AI agents, optimize customer interactions, and work with industry leaders to enhance the agent platform.

As a Sales Development Representative, you'll conduct outreach to potential customers, qualify leads, and maintain high activity levels while collaborating with the marketing team to achieve sales goals.

Lead vertical go‑to‑market strategy for priority industries: develop ICPs, messaging, positioning, and sales enablement. Drive customer and market intelligence, coordinate launches and campaigns with Growth, and align Product and Sales to convert strategy into pipeline and revenue.

Design, build, and operate scalable cloud infrastructure and developer platforms. Own enterprise customer deployments (networking, permissions, provisioning), ensure reliability (monitoring, on-call, incident response), automate CI/CD and deployments, produce runbooks and automation, and collaborate with product, security, and customer teams to meet compliance and operational requirements.

Design, build, and operate cloud infrastructure and developer platforms for agentic AI. Own enterprise customer deployments, ensure reliability (monitoring, on‑call, incident response), automate CI/CD and provisioning, and collaborate with security, product, and customer teams to meet compliance and operational requirements.