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We help people secure their future and protect the ones they love.
The Role
Lead and grow a centralized Operations PMO to ensure high-quality delivery of strategic, cross-functional initiatives. Oversee project managers, vendors, and onshore/offshore teams; manage KPIs, resource allocation, governance, risk, and stage-gates; drive continuous improvement, training, and career paths; partner with senior stakeholders and technology to translate priorities into executable delivery plans and ensure successful adoption and ROI.
Summary Generated by Built In
The Team
Shared Services & Enablement Operations was established to drive alignment and effectiveness of non-production functions that support advisors, field partners, customers, and service associates-enhancing the overall performance of the Operations organization.
You and your peers make up a high performing team of project delivery leaders and associates inclusive of Project Managers, Product Owners, Readiness resources, and Portfolio Management experts. This collaborative team is driving significant transformational efforts across and beyond Operations.
The Impact:
The Head of Operations Project Management Office (OPMO) will:
The Minimum Qualifications:
The Ideal Qualifications:
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $176,400-$231,500
Shared Services & Enablement Operations was established to drive alignment and effectiveness of non-production functions that support advisors, field partners, customers, and service associates-enhancing the overall performance of the Operations organization.
You and your peers make up a high performing team of project delivery leaders and associates inclusive of Project Managers, Product Owners, Readiness resources, and Portfolio Management experts. This collaborative team is driving significant transformational efforts across and beyond Operations.
The Impact:
The Head of Operations Project Management Office (OPMO) will:
- Oversee and maintain the OPMO, ensuring projects support the organization's strategic goals through consistent and high-quality execution.
- Lead and mentor a centralized team of project management managers and associates, including onshore and offshore resources and vendors.
- Translate prioritized work into executable delivery plans, ensuring clear sequencing, coordination and accountability.
- Partner with Operations leadership, external partners, and cross-functional departments to prioritize initiatives, align project requirements, and support strategic execution.
- Conduct strategic reviews of project plans, particularly for high-complexity projects and key lifecycle tollgates.
- Manage KPIs and performance metrics to monitor delivery, identify improvement opportunities, drive accountability, and ensure projected ROI is met or exceeded.
- Proactively identify delivery risks and execution gaps, mobilizing teams to resolve or escalate as needed.
- Oversee and balance project delivery resource allocation across programs, projects, and business priorities.
- Ensure consistent use of delivery standards, methodologies, and artifacts, including stage gates, status reporting and risk/issue management.
- Drive continuous improvement through lessons learned, delivery insights and evolving best practices.
- Manage relationships with internal and external business and technology partners, serving as a liaison to senior leadership and supporting escalations as needed.
- Maintain strong relationships with peer groups: Product Owner, Portfolio Management, Project Readiness, and other Project Management leaders to improve delivery and execution through shared best practices and aligned workflows.
- Build a project delivery career path that includes entry-level roles, onshore and offshore resources, and vendor partners.
- Identify competency gaps and develop training programs, tools, and structures that build functional expertise and support enterprise enablement.
- Coach teams on project delivery methodologies to strengthen measurement, accountability, and continuous learning.
- Mobilize the organization to implement initiatives, manage changing priorities, and coordinate effectively between project managers and readiness consultants.
The Minimum Qualifications:
- Bachelor's degree
- 10+ years of experience within Project/Program Management with 3+ years leading large teams.
- Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, including influencing senior stakeholders without direct authority
- Proven ability to navigate ambiguity and influence outcomes
- Drives continuous improvement and efficiencies
- Build support and momentum to move ideas through implementation
- Experience creating a dynamic operating environment where people are inspired, encouraged, and motivated to succeed together
- Proven impact as a thought leader, strategic thinker and problem solver.
- Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning.
- Proficiency with project management software, including Microsoft Project, Smartsheet, and Jira, and dashboarding or visualization tools such as MicroStrategy, Tableau, or Power BI
The Ideal Qualifications:
- 10+ years of experience leading and managing large-scale, cross-functional projects within wealth management and/or insurance industries
- Project Management Professional certification or equivalent
- Agile and Waterfall project management experience
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused.
#LI-MC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $176,400-$231,500
Skills Required
- Bachelor's degree
- 10+ years of Project/Program Management experience with 3+ years leading large teams
- Experience leading ambiguous, cross-functional initiatives from problem definition through implementation, influencing senior stakeholders without direct authority
- Experience applying project and change management methodologies, including governance, stage gates, risk and issue management, stakeholder readiness, and adoption planning
- Proficiency with project management software: Microsoft Project, Smartsheet, Jira
- Proficiency with dashboarding/visualization tools such as MicroStrategy, Tableau, or Power BI
- Proven ability to navigate ambiguity and influence outcomes
- Demonstrated focus on continuous improvement and driving efficiencies
- Proven impact as a thought leader, strategic thinker, and problem solver
- Experience creating a dynamic operating environment that inspires and motivates teams
- 10+ years leading large-scale, cross-functional projects within wealth management and/or insurance industries
- Project Management Professional (PMP) certification or equivalent
- Agile and Waterfall project management experience
What the Team is Saying
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Alex
Customer Communications Technology Director
Asieh
Head of Regulatory HR Technology
Kymberly
Head of Experience Journey Mapping
Jasmine
Head of Data Science - Investments Domain
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
