At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
The Director, Marketplace owns end-to-end marketplace performance across a defined portfolio of markets.
You are accountable for growth, profitability, and overall marketplace health. You operate with full ownership of the P&L and are responsible for balancing demand, supply, delivery quality, customer experience, and financial performance at scale.
This role leads through influence; working cross-functionally across Merchant, Operations, Marketing, Support, Finance, and Product to drive sustainable results. The role does not include direct reports.
What You’ll Be DoingOwn P&L and Performance- Own the Rx P&L across assigned markets
- Deliver against core OKRs like GOV, revenue, VP and contribution margin as well as the right inputs: selection, quality, and affordability.
- Lead weekly and monthly performance reviews
- Identify growth opportunities and operational risks and drive action
- Act as the accountable leader for marketplace health
- Balance supply and demand to maintain a strong customer experience and healthy unit economics
- Make system-level trade-offs that may impact multiple functions
- Ensure short-term execution supports long-term structural strength
- Align stakeholders across Commercial, Operations, Marketing, Support, Finance, and Product
- Set clear priorities and ensure disciplined execution
- Influence resource allocation and strategic focus, allocate capital according to priorities for your markets
- Remove roadblocks and escalate structural issues when needed
- Lead geographic expansion and market management initiatives
- Strengthen merchant assortment and commercial performance
- Drive self-delivery readiness and operational preparedness
- Unlock growth through occasion-based strategies and day-part expansion
- Codify and scale best practices across markets
- Role model Wolt’s values and leadership principles
- Lead with ownership, transparency, and accountability
- Represent Wolt externally when needed with partners and stakeholders and the media
- At times, our business faces unpredictable challenges without a clear DRI to begin developing a solution.
- In moments like that, take ownership of the situation, either yourself or by appointing a DRI.
- Follow up to make sure the situation gets resolved.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
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What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
