Pylon is the AI-Native Support Platform for B2B companies. We consolidate ticketing, account management, knowledge base, AI agents, analytics, and chat into one product. Over 700 customers use Pylon to run their post-sales motion. We’re Series B, well-funded, and growing pipeline 15% MoM.
We’re looking for a Head of Marketing who can own our growth engine end-to-end — driving demand, shaping pipeline, and building a function that scales. This is a hands-on role: you’ll experiment, execute, and build the team around what works.
What You’ll DoOwn pipeline generation as the #1 marketing KPI
Design and run multi-channel demand programs (LinkedIn/Google ads, events, content, outbound, etc.)
Build and scale campaigns that convert top-of-funnel awareness into opportunities
Partner with Sales to set clear lead → pipeline → revenue targets and deliver against them
Define and track marketing ROI across channels, doubling down on what works
Oversee brand, launches, and messaging with a growth lens (every activity should tie back to pipeline)
Hire, coach, and scale the marketing team (growth, product marketing, content, design)
6+ years in B2B SaaS marketing with direct ownership of pipeline goals
Proven track record running multi-channel demand gen (paid, organic, events, partnerships)
Built or scaled a marketing team at a fast-growing startup (Series A–C preferred)
Strong analytical mindset — comfortable with Salesforce, attribution, funnel reporting
Hands-on: able to execute campaigns directly, not just manage vendors
Excellent storytelling and positioning skills; know how to craft simple, clear narratives that convert
Be the first marketing leader at a high-growth startup
Work directly with founders on go-to-market strategy
Join a strong in-person culture in San Francisco (we run like a sports team)
Comp package includes competitive salary, equity, and benefits
More about Pylon
Traction: Have hundreds of paying customers and are growing fast
Funding: In addition to investment from Y Combinator and General Catalyst, a16z we just announced our Series B ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 55+ and growing!
Top Skills
What We Do
Pylon is the modern alternative to Zendesk, optimized for B2B.
We bring together everything a post-sales teams team needs including a ticketing system, B2B omnichannel integrations (Slack Connect, Microsoft Teams), modern chat widget, knowledge base, AI support bot, account management, customer marketing, and more.
